Covid changed our approach to customer service by forcing us to think about how important it was to physically visit a client and to get better at talking clients through solutions to their problems.
Continue readingCable Box Caper is a Scam
The doorbell rings. It’s the cable guy with new set-top boxes for your TVs. WAKE UP! It only happens in your dreams – or if you’re about to be victimized by the latest scam.
Continue readingNew File Access Environment
They’re a relic from the days when we all had our own servers for our office documents. When a user clicks on it to access a file, it starts a long and involved search process for your computer that sometimes turns up empty.
Continue readingFollow Best Practices for Vacations and Travel
With everyone traveling this summer, both internationally and domestically, it’s a good time to review best practices to keep your data safe anywhere in the world.
Continue readingPrepare Your Electronics for Summer Weather
In addition to being our outdoor season, summer is the season in the Northeast for severe storms and lightning strikes. It’s time to make sure your safety nets are strong.
Continue readingStraighten Up Your Security Posture
We’ve seen a lot of comments about the antivirus software from the Russian company Kaspersky. While we don’t want to appear paranoid about all things Russian, it’s worth noting that it’s not one of the top packages out there.
Continue readingHackers Target Text Messages
Hackers are making a new push at breaching your information through text messages. Their content is similar to phishing emails: your billing, delivery information, etc.
Continue readingTouching Base
When was the last time you had someone take a look at your technology for home or office? Think of a tech system checkup as an oil change for your car
Continue readingWindows 11: Logos and Images and a New Tech Environment
Logos and images – like any work of art – have stories behind them that may not be apparent to the eye of the beholder. One client had a view . . .
Continue readingTech Fallout from War in Ukraine
However, we will need to continue dealing with a technology fallout from the cyber weapons that generate misinformation and fraud. Here’s what we face:
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