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14Aug2018

Pick up the Phone

Until we better develop telepathic technology and autonomous vehicles, my IT service colleagues and I agree that picking up the telephone is the fastest way to get emergency help for tech issues. Problems that can be resolved in minutes can take hours when you text instead of talk. One issue with one of our clients
  • 14 Aug, 2018
  • Norman Rosenthal
  • 0 Comments
  • customer service, emergency support, phone support, urgent support,
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14Aug2018

Airports, Wi-Fi and VPNs

Since most of us fly in and out of Newark Liberty International Airport, you might want to know that it’s ranked fifth on one list of airports where your phone is mostly likely to be hacked. Setting up a VPN (virtual private network) might not be your answer, either, because they are not always as
  • 14 Aug, 2018
  • Norman Rosenthal
  • 0 Comments
  • cybercrime, cybersecurity, data security, online safety, privacy, risk management, security,
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14Aug2018

Tech Preps for Trips

For all the acclaim that Israel gets for technology, I was shocked at how slow the wi-fi service was while we visited there. With all the advanced security systems in place and all the tech startups and established R&D places there, I was expecting blazing internet service. Instead, I found internet service was based on
  • 14 Aug, 2018
  • Norman Rosenthal
  • 1 Comments
  • Android, Apple, iPhone, online safety, risk management,
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12Jun2018

IoT and the Fourth Industrial Revolution

At a recent technology conference in Las Vegas, I was overwhelmed by how far technology has advanced in such a short time – and by how much faster the impact of technology on our lives will grow. We are in the Fourth Industrial Revolution. Where are we headed? We’re headed for the clouds – the
  • 12 Jun, 2018
  • Norman Rosenthal
  • 0 Comments
  • cloud computing, cybercrime, cybersecurity, data security, IoT, risk management, security,
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12Jun2018

SSL Certificates for Websites

When it comes to the security of your business website, size does NOT matter. Your business most likely either houses some bit of information about clients or customers or has access to information. That makes you a target for hackers. It also makes you a target for a Google search engine flag to warn that
  • 12 Jun, 2018
  • Norman Rosenthal
  • 0 Comments
  • https:, online safety, secure sites, security, ssl,
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12Jun2018

Advice from the FBI

If you’re a longtime client or reader of Technology Update, you can say the FBI has either listened to us or validated us with its recent call to restart your routers. Our national law enforcement agency says that routers can be vulnerable to hackers, and one of your best defenses is to restart them. There’s
  • 12 Jun, 2018
  • Norman Rosenthal
  • 0 Comments
  • cybercrime, cybersecurity, data security, Malware, online safety, privacy, risk management, security,
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12Jun2018

Save Your Vacation with Additional Storage Capacity

OK, I’m as the frugal as the next guy – maybe even more frugal than most. But not spending a buck or three per month to store all your vacation images in the cloud can be penny wise and pound foolish. Let’s begin this discussion with one certainty: No matter how much your vacation costs,
  • 12 Jun, 2018
  • Norman Rosenthal
  • 0 Comments
  • back-up, dropbox, Google Drive, Google Photos, icloud, OneDrive, storage,
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08May2018

Reboot Your Thinking About Restarts

Restarting your Windows-based computer clears out a lot of electronic junk and improves performance. The only problem is that you may not be restarting – or rebooting – your computer when think you are. We had one client go 73 days without performing an actual restart on a computer, which meant we needed a lot
  • 8 May, 2018
  • Norman Rosenthal
  • 0 Comments
  • Microsoft, online safety, performance, security, small business, upgrade, Windows 10,
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08May2018

Size Matters for Computer Performance

Small mechanical hard drives can be a major cause of poor computer performance. We could add small thinking as a cause, too. It may be time to “right-size” your approach. We’re conscious of price and performance, but we tend to think more about the present price when buying a new computer and not looking ahead
  • 8 May, 2018
  • Norman Rosenthal
  • 0 Comments
  • Microsoft, new hardware, SSD, storage, Win10, win7, Windows 10,
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08May2018

Who Really Sent That Email?

We’re seeing a pattern in security problems caused by “fake emails.” Although the pattern is not restricted to business emails, they seem to show up more frequently in offices. Here’s what’s happening. Just like good marketers, email spoofers and hackers have noticed that Wednesdays and Thursdays are “light days” for email traffic. If someone who’s
  • 8 May, 2018
  • Norman Rosenthal
  • 0 Comments
  • cybercrime, cybersecurity, Malware, online safety, risk management, spoofing,
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