11Jun2019

Setting Up and Using Microsoft OneDrive

Microsoft OneDrive may be as close as we’ll get to finding a safe harbor in the perfect storm created by the end of Windows 7, chip shortages and trade wars. Even without the storm conditions, it can give you smoother sailing. We’ve found that OneDrive fits several trends we’ve seen among many clients, including more

• 11 Jun, 2019
• Norman Rosenthal
• 0 Comments
• Microsoft, mileiq, Office 365, OneDrive,

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14May2019

DIY and a Scam

When one of our clients decided to add a Wi-Fi extender in a home office, she contacted a phone number that purported to be a helpline from the manufacturer. It wasn’t, and it opened up a door for someone to gain access to sensitive information. We’re certainly not opposed to any of our clients buying

• 14 May, 2019
• Norman Rosenthal
• 0 Comments
• customer service, cyber scam, online safety,

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14May2019

Robocalls: The 50-Ton Elephant

If you’ve reached the breaking point in robocalls, you’re not alone. We tracked ours for the last three months just to see how bad a problem it’s become. Since Jan. 29, tracking only our landline at home, we received 583 robocalls – an average of 6.5 calls per day, 24/7/365. And that’s with Nomorobo installed

• 14 May, 2019
• Norman Rosenthal
• 0 Comments
• do not call list, jolly roger telephone, namorobo, nomorobo, phone scam, robocalls, telephone scammers,

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14May2019

Kohls and Amazon Starting a Trend?

“If you can’t beat ‘em, join ‘em” is an old adage. It applies to today’s retail environment, in which we love ordering stuff online but hate the process to return the stuff we don’t love. Kohls and Amazon may solve our problem while they help themselves with a new program. Beginning in July, the companies

• 14 May, 2019
• Norman Rosenthal
• 0 Comments
• Amazon, cashless retail store, klarna, kohls, online security, online shopping, retail dive, returns, whole foods,

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09Apr2019

Intel’s Chip Shortage Impacts Computer Sales

If you’re wondering why it’s taking longer to deliver and install new computers, it’s because there’s a shortage of Intel chips. Intel has placed the blame on several factors, including a slower demand in China. According to reports, Intel can also cite sales to cloud customers, a weakening NAND flash market and weaker modem demand.

• 9 Apr, 2019
• Norman Rosenthal
• 0 Comments
• chip shortage, cloud computing, intel, Windows,

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09Apr2019

Rule Your Email

We recently had to help a client resolve a rules-based email hack. It seems that hackers were able to change the rules in the email system to forward email to their own site and respond – and they could activate or deactivate the rule at will. The problem showed up when our client’s clients were

• 9 Apr, 2019
• Norman Rosenthal
• 0 Comments
• data secutiry, email hack, email rules, online safety, strong passwords,

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09Apr2019

Apple TV+ – Delicious or Wormy?

Apple has announced it will launch its own TV streaming service this fall, Apple TV+. Apple will join Netflix, Amazon and others in providing content. We don’t what it will cost, and we don’t know if the experience will be delicious or full of worms. But we can count on Apple disrupting the market and

• 9 Apr, 2019
• Norman Rosenthal
• 0 Comments
• Amazon, Apple TV, cable tv, HBO, Hulu, iPad, iPhone, mac, netflix, roku, Showtime, smart tv, Streaming services,

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12Mar2019

Neglect – The Silent IT Killer

We saw all the signs of classic neglect when we started with a new client who had been dissatisfied with their previous service provider. The fact that updates were never installed was horrifying because the client was in a financial services field. We can’t say if there was willful or accidental neglect, but the lack

• 12 Mar, 2019
• Norman Rosenthal
• 0 Comments
• IT, Network Security, technical support, updates,

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12Mar2019

Security and On/Off Wi-Fi

We’re seeing more Ring doorbells. They offer you the ability to monitor your door from anywhere through the internet and your Wi-Fi network. But some clients have told us they don’t want their network on at all times because of radio frequency waves. We don’t share some people’s concerns about damage from radio waves. We

• 12 Mar, 2019
• Norman Rosenthal
• 0 Comments
• IoT, security, security cameras. IoT, video doorbell, WiFi,

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12Mar2019

Password Problems Revisited

To take our discussion of vanishing passwords one step farther, some recent service calls for clients who’ve been hacked – some multiple times – have provided still more reasons to move on to newer technologies. We are getting numerous calls from clients to help them set up Dashlane, including one client who has been hacked

• 12 Mar, 2019
• Norman Rosenthal
• 0 Comments
• biometrics, data security, Network Security, password manager, strong passwords,

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