Carrots: The Root of Speedier Scrolling, Less Clutter

Carrots can provide useful shortcuts for navigation and decluttering your screen. You can find them almost anywhere on your screen. You’ve likely seen them and never paid much attention to them.

The carrot symbol ^ can be pointed in any of four directions on a screen – up, down, left, right – and carrots are most useful in File Explorer and Outlook, although they’re not exclusive to those apps.

Most of us will find carrots useful for doing a quick search in File Explorer. If you look at the upper left corner of File Explorer, you’ll see three listings: Home, Gallery, and your OneDrive. In Home, for example, you might find a screen to the right that shows > Recommended on the top row and > Recent, Favorites, Shared. If one of those three folders is highlighted, you can click on it and get a listing of files for a quick search. You can then open a selected file or simply collapse the listing by clicking on the downward-pointing carrot.

In the next grouping on the left, clicking on Documents or Pictures, for example, opens a dropdown menu of folders and subfolders (showing as many levels of subfolders as you have) to give you a quick look at your files. We’ve found it quicker to search this way than scrolling through our folder or subfolder lists of Documents or Pictures.

Farther down on the left are This PC and Network. Clicking the > carrots will show you more information about files on your PC or devices connected to your network. Again, they’re easily collapsable.

Similarly with Outlook, you can use carrots to expand or collapse your Favorites and the contents of each mailbox (account) that you have through Outlook. This can help you keep your screen less cluttered and more organized, helping to navigate the contents of each account more efficiently.

Working in Microsoft Word, if you keep the ribbon open and expanded across the top, you can access more options by using carrots for things such as fonts, sizes, colors, bullets in bullet lists, etc.

We encourage you to look for carrots in File Explorer, Outlook, and your Office apps. Looking at the results of each click may lead you to a new shortcut that makes your computing life easier.

Not All Cloud Storage is a Backup

We tend to use the terms data storage and data backup interchangeably. It can be a costly mistake.

Cloud storage is all about easy access to files. It’s not only your access, but also collaborative access that allows teams of people to work on projects together without the need to email various versions. Cloud storage servers such as Microsoft OneDrive, Google Drive, and Dropbox allow team members to be online at the same time and see changes to files in real time. They also allow a single user to access files from anywhere in the world where you can get an internet connection.

Stored files typically are not encrypted or protected with any special technology, and that makes them vulnerable to theft and ransomware attacks. If just one team member has lax security, such as an easily cracked password or uses an unsecured public network, all those stored files are exposed. Further, it could open someone up to SIM swapping.

How should you store your data? We like Microsoft’s Conditional Access, an access management solution that enforces security policies by bringing together real-time signals from users, devices, locations, and applications to block, allow, or require additional verification steps to access resources.

It works on a granular level. For example, you can set limits on which countries someone can log into your system. You can limit IP addresses. Steps like these can provide extremely useful insurance against worldwide hacker organizations that take advantage of local weaknesses in our global networks.

Installing and configuring the right access limits for your needs is not something you should attempt by yourself. There are myriad variables to the conditions that limit access, and if you make a mistake, you could lock out access to people who need it. If that happens, you’ll need an IT professional to undo the problems and reconfigure your system.

How should you back up your data? The short answer is to use specific backup technology. It makes a copy of files in storage and then encrypts them for protection. In the event of a cyberattack, a system outage or some other disaster, the encrypted files are used to restore the files to your system.

We can help you set up and configure both Microsoft Conditional Access and a backup program to keep you safely up and running. We can also provide the training needed to maintain both systems. Call us – 973-433-6676 – or email us to set up an appointment to design a coordinated plan that best meets your needs.

Be Weather Aware

Here in the Northeast, we’ve learned to take our flights in the morning or as early in the day as possible because storms around the country can affect flights to almost anywhere. Locally but similarly, heat and storms can wreak havoc with our technology systems and our utilities.

The Old Farmer’s Almanac, which sometimes seems more reliable than our local TV meteorologists, predicts a stormy July. Our summers are also getting hotter. That’s the perfect storm for power outages, voltage reductions, and power surges. There’s not much we can do about the first two problems, but we can certainly reduce their effects.

With most of us working between our computers and the cloud, the best strategy would be to give a file a name and save it as soon as you start working on it. That will allow you to turn on AutoSave if you’re working with Microsoft 365 and OneDrive. In Excel and Word, the default AutoSave feature saves your work automatically every few seconds. For older versions or files not saved to these locations, AutoRecover saves a backup copy every 10 minutes by default. If the power goes out after nine minutes from the last time you saved, you’d be mighty upset. So, save early and often.

If a power surge affects your computer’s hard drive, there’s no telling how many files can be salvaged. We have tools to recover data from damaged hard drives, but there are no guarantees. Again, our best advice is to use AutoSave, which gets your data to the cloud in real time.

As a follow-up to saving, use a backup power supply for desktop computers, printers, and your Wi-Fi network. Laptops will automatically switch to battery power when the lights go out, but anything plugged in will stop before a task is completed. Backup power lets you shut down what you’re doing.

When the power comes back on, there’s a risk of a power surge frying electronics. Surge protectors are designed to physically absorb the surge before it gets to a device (which includes anything in an office or home that you plug into a socket). When they work, there’s no way to tell how much energy they absorb. When they fail, you need to pick up the pieces.

Therefore, it makes sense to replace all your surge protectors every three years or – and it also makes sense to replace modems, routers, and mesh network components to keep your Wi-Fi up and running. Newer equipment will give you better insurance against a power surge and improve your overall system performance. When your internet provider increases the speed of their service to your office or home, your system needs to be able to handle it. Newer modems, routers, and mesh network nodes can handle those speeds and give you the performance you’re paying for.

We can help withstand the summer storms and work more effectively on sunny days by analyzing your system and helping you make necessary upgrades. Call us – 973-433-6676 – or email us for an appointment.

Getting Oversubscribed and Fed up

Our love-hate relationship with Microsoft – and Apple and Google – is coming to a head. Our beef right now focuses on Microsoft and its hard push to get users to adopt the New Outlook. It’s the default for Microsoft 365 subscriptions, and it’s not as feature-rich as the Old Outlook, which Microsoft calls Classic Outlook. Subscription prices are another issue.

Let’s get one issue out of the way. We like subscriptions for application software, such Microsoft 365. They provide regular updates and bug fixes automatically, either periodically or as needed, to make sure you have the latest performance and security features. As we use the cloud more, these updates become a bigger benefit.

Our beef with Microsoft is with the New Outlook. In our opinion, Microsoft is pushing us into a new system that has fewer features than the one it replaced. We recently covered the differences between Old and New Outlook, and we invite you to revisit that article. Microsoft essentially forced us to go with New Outlook before it was ready for prime time. It may be faster, but Microsoft took away many features in the new version. It seems like they made the move for their own convenience, not for the betterment of its customers. They say they will restore some features, but we have to ask why they didn’t get in all the features before they rolled out the new version?

You can go back to the Old Outlook by clicking on the Help tab along the top of your screen and then clicking on Go to Classic. But it’s not a simple toggle-back-and-forth process. It takes some time, which you may not have when trying to get a lot of things done.

You really don’t have a lot of choices. Most organizations are locked into Microsoft 365 for email (Outlook), its suite of Office products (Word, Excel, PowerPoint, etc.), and the collaboration enabled by OneDrive and Teams. Everyone knows how to use the apps, and businesses, non-profits and governments know how to support them, either through internal tech departments, IT consultants or both.

Microsoft knows they have a firm grip. If they maintain the best possible security measures for their customers, they can get away with fewer features to support while raising prices. They’ll add features (and support them) when enough customers kick and scream or when another software provider threatens a piece of their market.

We can help you on the economic side by analyzing all your Microsoft and other application subscriptions to see where we can eliminate duplications of licenses or scale back some to meet your needs more efficiently. There’s no need to be oversubscribed. Call us – 973-433-6676 – or email us to set up an appointment.

Bring on the Passkeys

Passwords are porous, and so are some forms of two-factor authentication (2FA), such as those numeric codes sent to your phone or email to verify your identity. Known as one-time passwords (OTPs), they’re relatively safe, but hackers are getting better at breaching that defense. Passkeys are coming into their own as a stronger cybersecurity tool.

OTPs are typically provided in a text message, which is vulnerable to attacks in several ways. A hacker who intercepts the text to your phone might not get the password directly, but they could launch a smishing attack (it’s like an email phishing attack) and wait for you to make a mistake (responding to the text) to get into your account. More sophisticated hackers engage in SIM swapping or a more effective means of message interception to take over your phone and account. With those latter two forms of intrusion, it may take a while for you to discover the hack. Even if it’s less than an hour, it could be too late.

Risky as they are, OTPs by text are likely to remain in use for a while. Some companies are reluctant to change because they fear it will cost them customers who are not tech-savvy enough to adapt to more sophisticated verification tools. Most of you can reduce the risk somewhat by using a password manager. Reputable providers keep your master password secure – sometimes allowing you to bypass using it (as you’ll read shortly) – and add a strong layer of protection by generating long, complex passwords that are hard to crack.

As a smartphone and password manager user, you’re likely to be using a passkey already. For iPhone users, it’s facial recognition. For Android users, it’s a fingerprint. These and other passkeys work in the background to assemble a mathematical puzzle. The numbers are always changing, and they are not tied to anything that’s unique to you as a person. It doesn’t care about your mother’s maiden name or your first-grade teacher.

Most password managers use biometrics to authenticate you and your device, and you don’t need to be a tech wizard to set up and use it. For facial recognition, you just need to let the authentication app see several views of your face. For fingerprints, you just need to roll a finger over a sensor. In most cases, when using your smartphone, tapping on the app for a website automatically starts the authentication sequence.

Authenticator apps such as Microsoft Authenticator and Google Authenticator can work with website visits from a computer or mobile device. We like to set up our Microsoft OneDrive clients using Microsoft Authenticator to access files securely from any device from any internet connection.

For mobile devices, you can use a mobile app push for even more security. It works with mobile apps on your phone. When you log in to a website, you get a notification in the corresponding app on your phone that prompts you to verify your identity through that notification. This verification method is independent of the device you are logging in on and better than SMS or authenticator OTPs. However, you still need to pay attention. A hacker could repeatedly try to log in to your account using a stolen password, and you would get multiple messages on your phone to verify. If you click to verify, you could give the hacker account access.

We can help you move to a stronger authentication process. Call us – 973-433-6676 – or email us to see what authentication could work best for you. We can help you install and configure the necessary software and get you started on using it.

Red Light, Green Light, Warning Signs

How many of you ignore red or amber warning lights when they appear on your car’s dashboard? Based on what we see in IT, most of you probably ignore them. When you see a red warning on your computer screen, it could be a security alert or a malfunction.

I recently got a red warning when I tried to print a document. When I looked, the system was objecting to my print parameters. I was trying to eliminate the margins so that I could fit everything I wanted on the piece. In this case, I was able to add some instructions to override the printer’s setting; it’s something I’d bet a lot of you have done.

Other types of warnings can’t be circumvented. In our next example, a client got a new computer but didn’t pay close attention to a OneDrive warning about synching files between his old computer and OneDrive. Typical OneDrive accounts provide a terabyte (1 TB) of storage space. It sounds like a lot of room, and we keep throwing stuff there. However, there is a finite limit on how much you can store. And just as with your hard drive, you need to have space available to be able to manage files. That’s one reason OneDrive and your computer’s hard drive can’t sync.

Microsoft is pretty good about giving you a heads-up on problems, but you need to be proactive, too. In the lower right corner of your computer screen, OneDrive users can see an icon for their drive on their service tray; it should be a blue cloud, and you should monitor that corner of your screen – just like you check your dashboard and mirrors when driving your car. When there’s a problem with OneDrive, you’ll see a red indicator. You can right click on the icon to see what the problem is.

In this client’s case, they missed the warning as they were transitioning to a new computer. When they started to use it, they were missing six months’ worth of files because unbeknownst to them, the synching stopped. Fortunately, they were able to recreate the lost files, but it cost considerable time and money.

It goes without saying that the earlier you catch a problem, the faster and easier it is to fix. Sometimes, it’s an administrative issue, such as a problem with your account. Signing in to your account may point you to a few steps. Sometimes, it can be as simple as just signing in.

But other times, you may have run into a complicated technical issue, and that’s where you need an IT professional’s help. We have seen just about all OneDrive problems known to the world, and we have tools to get to the heart of your issue. Depending on the problem and your comfort/skill level with technology, we get you started on the solution, work with you at various stages of the solution, or fix it for you.

Taking a few steps back from the crisis stage, you can prevent a number of problems by properly setting up OneDrive on a new computer. We can verify all systems are working as they are supposed to. We can do this in one of two ways: 1.) access your new computer remotely once you take it out of the box and get it online; or 2.) take delivery of your new computer, start the setup with you on the phone, ship it to you, and finish the setup remotely.

No matter what we do for you or how we do it, we will remind you: red light, green light. If you can get into the habit of checking the status of apps on your service tray, you need our services a lot less often. Call us – 973-433-6676 – or email us if you have a problem or want to take a step to avoid one.

A Tip to Speedup OneDrive

For the most part, the cloud is a safe place to store your files, but we have clients who prefer to have the files they’re working on stored on their hard drives. OneDrive is good for up to 150,000 files, but it can take longer than we like to retrieve files after you blast through that storage level. Here’s a tip to speedup retrieval: Use the Add Shortcut to OneDrive.

The Add Shortcut to OneDrive option does not sync anything to your computer; it just creates a link or bookmark to the document library or folder in your OneDrive for Business. This way, you can access the content from any device using the OneDrive app or website. You can also share the content with others more easily using OneDrive. However, you need to have an internet connection to access the content, and you cannot work offline.

The Sync option syncs the entire document library or folder to your computer using the OneDrive sync app. This way, you can access the content from your File Explorer or Finder, and you can work offline. Any changes you make will be synced automatically when you go online.

Just be aware that synching large libraries or folders can take up a lot of storage space on your computer and affect performance.

Microsoft recommends using the “Add Shortcut to OneDrive” option over the “Sync” option in certain scenarios. They include:

  • The document library contains a large number of files that would take up too much space on your computer’s hard drive.
  • You need to access the files from a device with limited storage space.
  • You need to access the files from a device that is not owned by you.

Just to recap, the “Sync” option downloads the entire document library to your local machine, while the “Add Shortcut to OneDrive” option adds a shortcut to the library to your OneDrive folder on your local machine. The option you choose depends on your specific needs and circumstances.

If you’re synching all your data now and want to set up the OneDrive shortcut, talk to us. If you don’t set up the shortcut properly, it could be the technology equivalent of following GPS directions off the road and into a swamp. You risk losing all your data, and that can be more expensive than just trying to fix a computer.

Call us – 973-433-6675 – or email us to set up an appointment to set up your OneDrive shortcut.

The New Outlook for 2024

Windows Mail is going away. Let us all say “hallelujah” and give thanks. And let us all start moving to the New Outlook, which is web-based and adds speed, more functionality and additional security features to the old Classic Outlook.

Beginning in 2024, new Windows 11 devices will be shipped with the new Outlook for Windows as the default mailbox application, free for all to use. The Mail and Calendar applications will remain available via download in the Microsoft Store through the end of 2024. Users can switch to the new Outlook for Windows from a toggle in the Mail and Calendar applications on existing devices. If you still want to use Classic Outlook, simply toggle it back. New Windows is part of Microsoft 365 and takes advantage of OneDrive and SharePoint.

While many of us are reluctant to leave our comfort zones, where the old Outlook or Outlook Email might reside, there are several reasons why you should make the switch.

The new Outlook will have a much longer shelf life than the old version. That’s because it’s part of the transition from desktop- or computer-based to web-based apps. Once you get used to it as an individual user or have your employees trained, everyone can settle into a more productive routine.

You’ll first notice how quickly it loads and updates email messages. We found it faster than the classic Outlook, and it streamlines how you can handle email messages and coordinate email and your calendar. You can pin emails to the top of your inbox so they are easy to find later, snooze emails to temporarily hide them, and then have them reappear when you’re ready to respond and get reminders to follow up on important conversations. You can time the schedule for sending emails so they are delivered at the best time for the recipient or undo a sent email within 10 seconds, and you can use the sweep function to clean up your inbox quickly by setting advanced inbox rules for incoming mail. With My Day view, you can see your upcoming calendar events and tasks anywhere in Outlook. Package delivery and upcoming travel dates are also automatically added to your calendar from your email confirmations, and you can view the weather forecast in your calendar at any time.

Aesthetically, you have hundreds of customization options and several key functional options. You can save attachments to OneDrive while in Outlook and open them without leaving Outlook to open your Word, Excel, or PowerPoint.

For security, the New Outlook has beefed up its spam and malware filters, and those with a Microsoft 365 subscription can also access other security features, such as encryption.

Finally, the New Outlook has much more robust search capabilities, which we’ll explain in more detail next month.

In the meantime, we invite everyone to try the New Outlook. We believe you’ll find it a more productive tool once you learn its basics. We’re available if you have any questions about its new features. Just give us a call – 973-433-6676 – or email us if you have any questions.