Azure – Always at Work in the Background

Microsoft’s Azure platform has been our backup program of choice for clients since Office 365 became a product for small businesses and home offices/users. We like that it’s a living system – one that continues to evolve and grow.

If you read the article Microsoft ‘Ignites’ Tech Initiatives, you couldn’t help but notice that Microsoft is throwing massive resources behind Azure as a technology platform. As we see it, Azure will become an even stronger backup resource as it helps you use your data files and apps more efficiently. That said, you need to make it your backup program – or at least one of your backup programs – if you want to take advantage of advancing technologies.

Backup is a misunderstood term in the context of IT services. We define a backup as an extra copy of data from a computer. Simply putting data in the cloud – even with OneDrive through Office 365 – is not a backup; it’s storage. Now, it can be useful – even vital – to store data in at least one cloud and on some sort of external device that’s separate from a computer or office server. But it’s not backup.

Why is backup critical? Two scenarios come to mind: 1.) a catastrophe that wipes out your computer or cloud-based server and 2.) a rogue employee or hacker getting into your account and deleting files. The big issue in both scenarios is recovery.

Azure solves the recovery issue for us because it works seamlessly with Office 365, including Outlook and its PST files for your email. For some, backing up email may be more important than backing up files.

As an IT professional, I like Azure’s ability to generate reports – with more capabilities coming online all the time. Microsoft constantly uses customer feedback to add more power to the platform. That gives us the ability to go back into our clients’ backup records to trace incidents and to restore files after a catastrophic event. That’s critical because it can be 90 days – sometimes longer – before a hack or data loss is discovered by a client. When that happens, we can go back in time through the power of Azure to find data files that help us help you recover.

As a set of powerful tools, Azure needs to have respect from users. Yes, you can go into Azure, but you can also create havoc with your systems and our work if those tools are misused. One of the things that drives me crazy is when we look like we don’t know what we’re doing when restoring files because somebody messed with the system.

That being said, we believe in educating our clients. If you want to learn more about how your Azure backup is set up and see what it can and can’t do, we’ll be more than happy to give you a remote tour. Call us – 973-433-6676 – or email us to book your tour of your system.

Backup and Security

What happens when you use the cloud to store files encrypted for security instead of backing them up properly? You can face huge expenses, compounded by the consequences of lost data.

Let’s set a scene to show you how things can play out.

When your files are backed up or stored, they can be encrypted. That’s not a bad thing because it can add a layer of security, and it can help your cloud provider make better use of their server space. However, you and anyone who works on your IT system must make sure that all your system software stays intact.

We had a situation with a client that shows how multiple missteps can create exponential problems. The first misstep was that Windows updates had not been installed. We can’t emphasize enough how important it is to install updates, which include security measures and bug fixes. Without the bug fixes, you’ll run into a problem somewhere along the line that causes a performance failure.

The client decided to call in another IT person to fix the problem that arose with their system. During the diagnostic process, that tech erroneously removed a vital part of the system software, which included the encryption key for stored files. The net result was that the data files could not be restored when they thought the problem was fixed.

Fortunately, the client still had their old computer, which had been sitting in the office for a year. It wasn’t ideal, but it helped. Because they had Office 365, they were able to restore their Word and PowerPoint files, but they lost their QuickBooks files and a year’s worth of data because there was no effective backup in place for the files. They had to be recreated – painstakingly – at the cost of time and money.

We see three lessons for everyone based on our client’s experience:

  1. Install your updates. While security updates are top-of-mind for most users because of prevalent hacking, you can’t overlook the bug fixes. Bugs will cause performance problems that you’ll recognize and motivate you to take corrective action, which brings us to the next point.
  2. Use IT consultants who know what they’re doing. Cheaping out on a service provider compounds the effects of not keeping your software up to date. Today’s tech systems are complex, and your IT tech must know where to go and where not to go within your system. When someone uninstalls software, for example, they must have the encryption key to restore software.
  3. Have a good backup program in place. Cheaping out here, too, can have dire consequences. Again, we go back to Azure and Office 365. Together, they store and encrypt your files on secure servers. And because they’re in the cloud, you can access your files from any device that has internet access. Ultimately, that means you should be able to recover your data in the event of a catastrophic event.

We can help you with any technology issues, including system wellness checks, setting up a process for updating your software, and installing and setting up Office 365 with an Azure backup program. Call us – 973-433-6676 – or email us to discuss your needs and their solutions.

More Companies Want Your Collaborative Efforts

Dropbox has entered the collaborative space by adding a host of new tools to help you and teams share files. We see it as a big leap for a company that started as a file-sharing provider, but we don’t see it as the equal to Microsoft OneDrive.

Two areas where we see OneDrive as far superior are cost and feature sets.

The cost of OneDrive is built into the cost of the monthly subscription of Office 365 for all but the most basic plans. For most of our clients, plans range from $5 to $12 per month, and the key benefits are access to the most widely used business and home applications, such as Word, Excel and PowerPoint. The subscription provides updates for security patches and bug fixes and performance and feature updates. OneDrive almost comes across as a throw-in, but Microsoft has recognized the value of keeping its massive user base in the family. What was an extra-cost feature set is now a way to provide tools and features, such as collaboration and file backup tools and useful apps from other providers. We covered some of them last month.

Depending on your plan, the cost of Office 365 with OneDrive includes the ability to store terabytes of files, which can be set up as shared files when needed. Collaborators can make changes, and the files are immediately updated, so everyone knows they are working with the most recent file. This capability has been available through Google Documents and Dropbox, but by keeping it all within Office 365, it’s about as seamless as a process can get.

Dropbox has always made a limited amount of file storage free, now 1 terabyte, but you need to be on a plan if you need more. The cost of the additional storage, for most of our clients, is roughly the same cost as having Office 365 without having the applications and tools included. In effect, you pay twice for the same capabilities.

As for capabilities – and features and tools, Dropbox can argue that by teaming up with Google, Slack and others, you can benefit from a broader range of ideas. Yes, that may be true, but here are two considerations:

  1. In the course of all the things you do, what are the tools and features that matter most to you? If you have Office 365 and it does all that you need it to do, you might be better off keeping it in the family.
  2. For a business or network of volunteers, how much training and retraining do you want to do? Learning a system is a lot like learning a language. The more you use it (or speak it), the better you become. That translates to better productivity.

Yes, Microsoft can be a big, plodding giant, but we believe its standardization works best for consistency, and that’s a huge advantage for businesses and volunteer networks. It’s easier to keep everyone together.

Finally, we like OneDrive’s file transfer capabilities better. Prices for cloud-based services can change at any time, and it can be difficult to move and verify the transfer of large volumes of files. We share a concern that this could make it difficult to migrate from Dropbox because the transfer process is too complex. Part of this may stem from changes made to a computer’s registry, where Microsoft, Dropbox and other applications are waging a war for the limited number of overlay icons to show file status. Each app changes its name to claim a spot in your Registry Editor, which Microsoft allots in alphabetical order. This could potentially create registry problems, which are all difficult to resolve.

We can help you set up OneDrive and transfer files from your computer and Dropbox. Call us – 973-433-6676 – or email us to discuss your options and begin the process.

Office 365 Coming to Your Home

We’ve always been proponents of cloud-based computing. You can keep your applications up to date and your data secure – and pricing has always been good for businesses. Now, Microsoft is about to make cloud computing more accessible for home and small-business users with Office 365 Home Premium and Small Business Premium.

According to a recent post by Microsoft, a single subscription to Office 365 Home Premium covers up to five users, essentially an entire household.  Each user can each sign-in with an individual Microsoft account with its own settings, and all users can access their own documents. Each subscription includes:

  • All Office applications: Word, Excel, PowerPoint, OneNote, Outlook, Access, and Publisher. (However, only PCs can use OneNote, Publisher and Access.)
  • The ability to use Office on PCs or Macs – a real benefit for multi-platform households that will no longer need to buy separate versions
  • Nearly 3 times the amount of SkyDrive storage with an additional 20GB over the 7GB you get for free.
  • 60 minutes of SkypeTM world calling per month – but restrictions apply

Microsoft is also offering the new Office 365 Small Business Premium for organizations with 1-10 users. Each gets:

  • All the Office applications: Word, Excel, PowerPoint, OneNote, Outlook, Access, and Publisher plus Lync. (Again, however, only PCs can use OneNote, Publisher and Access.)
  • The ability to use Office on up to five PCs or Macs for a single user. Users also have flexibility to change their five devices at any time, and full featured Office applications are available for temporary use on any PC.
  • A 25 GB Outlook mailbox, shared calendar, contact manager, scheduling and task-list tools, and 10 GB professional-grade cloud storage for the organization plus 500 MB per user.
  • The ability to host online meetings with audio and video using one-click screen sharing and HD video conferencing (HD video camera required)
  • The ability to set up, build, and maintain a public-facing website with no additional hosting fees.

Premium licenses are regularly updated, giving you the latest features and services.  A free 30-day trial will be available online for both packages. The Home Premium package is $99.99 per year, and the Small Business Premium package is $149.99 per year.

We can answer any questions you have about the new online Office 365 packages and help you will installations and configurations. We believe it’s a smart way to go for better cost-efficiency and for keeping your systems up to date and secure. Call us at 973-433-6676 or drop us an email to discuss it.

This article was published in Technology Update, the monthly newsletter from Sterling Rose LLC.