Yeah, Tablets Are That Good

We stopped by the home of a client we hadn’t seen in person for a while to pick up a couple of old Macs for disposal. They had been in the habit of bringing along a computer when traveling, but when I showed them my iPad with a mouse and keyboard, it started a whole new conversation.

As most of you know, we’ve been traveling a lot lately, and in addition to my phone and computer, I’ve brought along my DSLR (digital single lens reflex) camera for fine photography. The computer has been a necessity for complex remote service for our clients’ tech problems and for downloading our photos as we go from place to place.

However, I’ve been able to add a keyboard and mouse to my iPad, and that’s mostly made my computer unnecessary. The display clarity on my iPad is nothing short of remarkable, and the screen is big enough to give me all the information I need for work and play. I can access clients’ computers remotely and see their screens as well as I can with a computer.

For a short time or maybe longer, you might find a tablet more to your liking than your laptop, especially if you travel a lot or are mostly mobile. Many of the apps we use, such as Microsoft 365 with Word, Excel and PowerPoint, have mobile apps for Apple and Android phones and tablets. You can also find mobile versions for apps like Photoshop or use the phot editing capabilities in iCloud or Google Photos. All of them take advantage of the cloud, and they work well on tablet screens.

And while we’re on the subject of phones, we’re increasingly inclined to leave our large cameras in our hotel rooms or ship cabins – or even at home – because the lenses in our phones’ cameras are getting better. We can tout the benefits of the latest iPhone Pro models. They’re small enough to put in our pocket but have the capabilities of any point-and-shoot camera and a wider angle lens on a DSLR. They are also very good in low-light environments. The only area where the DSLR and a high-quality lens are better is a long-distance closeup.

And, of course, when you upload your pictures to the cloud – from both your phone or your DSLR – you can see a large, crisp display of each photo on your tablet screen and make some quick edits, such as cropping and color/light adjustments.

Call us – 973-433-6676 – or email us to talk about finding more ways to use your tablet instead of your computer and to see what tablet may best suit your needs. And we might even be able to help you find a photography club, too.

DIY Email

We can expect cable and telecom companies to accelerate their exit from providing email services. Verizon/FIOS long ago transitioned their email management to AOL, which is really Yahoo Mail. Comcast is about to follow the same route, handing their email off to Yahoo. Getting live support from an actual person will become even more difficult. If you think Gmail is an answer, when did you EVER talk to a person from Google? It’s time to take matters into your own hands by getting your own domain and better managing how you handle your email accounts.

The problem with email from your cable or telecom company or from Yahoo/AOL is that it’s not a profit center – unless they can convince you to buy a support subscription. And buying a support subscription is the only way you’ll get a chance to talk to an actual human being if you have a problem.

Support can be critical when your email gets hacked. In cases with Comcast, for example, it can take human intervention to clear out any contact info a hacker may have planted in your account. Then, you’ll need to reset your password and set up a phone number and secondary email address that can be used for two-factor authentication (2FA) and notifications of problems if you get hacked again. Support people are generally good when you get to one of them after navigating their cumbersome phone trees. When you move to the Yahoo platform, it will be harder to get human support – unless you get a subscription. The cost of Yahoo Plus is $49.99 per year, which includes features such as ad-free email, priority customer support, and premium features for Yahoo Mail and Yahoo Fantasy.

Instead of sliding over to the Yahoo platform when your cable company ends its email, we recommend you go to Outlook or Gmail. Microsoft (Microsoft 365 subscriptions) and Google (lots and lots of ad revenue) have many other ways to monetize their relationship with you, so they put more stock in maintaining email support. Additionally, IT consulting services know the ins and outs of their systems and your needs. We can help you transfer all your folders and messages to your new system. We make it a point to provide the personal support you need when you have problems.

But a much better solution is to get your own email domain for both business and personal use. For security and management, the key benefits are:

  • Enhanced Security and Control: You can create better security processes to prevent unauthorized access, and you can create multiple addresses for specific purposes.
  • Improved Deliverability: Custom email domains allow for proper authentication and are less likely to be flagged as spam.
  • Long-term Consistency: Whether you’re a business, non-profit organization, family or business, you can keep your system going forever and ever if you wish, and people will always know where to contact you. It keeps life simple.
  • Flexibility and Scalability: You can create as many email addresses as needed for various functions. For businesses and organizations, you can manage functions or projects better. For individuals, you can keep various parts of life separate, such as a shopping address where you can get coupons or messages you only want to check occasionally.

 Getting your own email domain is no different from getting any other domain. We can help you with everything involved from securing a domain name to setting up all the email addresses you need. Then, we can work with you to transfer all your messages, folders, etc. from your old email account to your new domain. Call us – 973-433-6676 – or email us to answer all your questions about email accounts and get you set up with a system that can work for you long into the future.

Be Weather Aware

Here in the Northeast, we’ve learned to take our flights in the morning or as early in the day as possible because storms around the country can affect flights to almost anywhere. Locally but similarly, heat and storms can wreak havoc with our technology systems and our utilities.

The Old Farmer’s Almanac, which sometimes seems more reliable than our local TV meteorologists, predicts a stormy July. Our summers are also getting hotter. That’s the perfect storm for power outages, voltage reductions, and power surges. There’s not much we can do about the first two problems, but we can certainly reduce their effects.

With most of us working between our computers and the cloud, the best strategy would be to give a file a name and save it as soon as you start working on it. That will allow you to turn on AutoSave if you’re working with Microsoft 365 and OneDrive. In Excel and Word, the default AutoSave feature saves your work automatically every few seconds. For older versions or files not saved to these locations, AutoRecover saves a backup copy every 10 minutes by default. If the power goes out after nine minutes from the last time you saved, you’d be mighty upset. So, save early and often.

If a power surge affects your computer’s hard drive, there’s no telling how many files can be salvaged. We have tools to recover data from damaged hard drives, but there are no guarantees. Again, our best advice is to use AutoSave, which gets your data to the cloud in real time.

As a follow-up to saving, use a backup power supply for desktop computers, printers, and your Wi-Fi network. Laptops will automatically switch to battery power when the lights go out, but anything plugged in will stop before a task is completed. Backup power lets you shut down what you’re doing.

When the power comes back on, there’s a risk of a power surge frying electronics. Surge protectors are designed to physically absorb the surge before it gets to a device (which includes anything in an office or home that you plug into a socket). When they work, there’s no way to tell how much energy they absorb. When they fail, you need to pick up the pieces.

Therefore, it makes sense to replace all your surge protectors every three years or – and it also makes sense to replace modems, routers, and mesh network components to keep your Wi-Fi up and running. Newer equipment will give you better insurance against a power surge and improve your overall system performance. When your internet provider increases the speed of their service to your office or home, your system needs to be able to handle it. Newer modems, routers, and mesh network nodes can handle those speeds and give you the performance you’re paying for.

We can help withstand the summer storms and work more effectively on sunny days by analyzing your system and helping you make necessary upgrades. Call us – 973-433-6676 – or email us for an appointment.

Getting Oversubscribed and Fed up

Our love-hate relationship with Microsoft – and Apple and Google – is coming to a head. Our beef right now focuses on Microsoft and its hard push to get users to adopt the New Outlook. It’s the default for Microsoft 365 subscriptions, and it’s not as feature-rich as the Old Outlook, which Microsoft calls Classic Outlook. Subscription prices are another issue.

Let’s get one issue out of the way. We like subscriptions for application software, such Microsoft 365. They provide regular updates and bug fixes automatically, either periodically or as needed, to make sure you have the latest performance and security features. As we use the cloud more, these updates become a bigger benefit.

Our beef with Microsoft is with the New Outlook. In our opinion, Microsoft is pushing us into a new system that has fewer features than the one it replaced. We recently covered the differences between Old and New Outlook, and we invite you to revisit that article. Microsoft essentially forced us to go with New Outlook before it was ready for prime time. It may be faster, but Microsoft took away many features in the new version. It seems like they made the move for their own convenience, not for the betterment of its customers. They say they will restore some features, but we have to ask why they didn’t get in all the features before they rolled out the new version?

You can go back to the Old Outlook by clicking on the Help tab along the top of your screen and then clicking on Go to Classic. But it’s not a simple toggle-back-and-forth process. It takes some time, which you may not have when trying to get a lot of things done.

You really don’t have a lot of choices. Most organizations are locked into Microsoft 365 for email (Outlook), its suite of Office products (Word, Excel, PowerPoint, etc.), and the collaboration enabled by OneDrive and Teams. Everyone knows how to use the apps, and businesses, non-profits and governments know how to support them, either through internal tech departments, IT consultants or both.

Microsoft knows they have a firm grip. If they maintain the best possible security measures for their customers, they can get away with fewer features to support while raising prices. They’ll add features (and support them) when enough customers kick and scream or when another software provider threatens a piece of their market.

We can help you on the economic side by analyzing all your Microsoft and other application subscriptions to see where we can eliminate duplications of licenses or scale back some to meet your needs more efficiently. There’s no need to be oversubscribed. Call us – 973-433-6676 – or email us to set up an appointment.

Turn on 2FA with Microsoft 365

If you’re using Microsoft 365 without two-factor authentication (2FA), you could have a basic security problem. Cybercriminals are taking advantage of a loophole in Microsoft’s Basic Authentication, an outmoded system doesn’t require extra security checks, like a second password or a verification code sent to your phone. Here’s how to harden your system.

Hackers are using a method called “password spray and pray,” where they try common passwords across many accounts, hoping for a match. Security researchers have discovered that a botnet of at least 130,000 infected devices is being used in this attack. The hackers use non-interactive sign-ins, a method commonly used for automated logins between services. Because these logins don’t require human interaction, they often bypass 2FA protections, and many security protocols don’t pay much attention to them.

While Microsoft is phasing out Basic Authentication, it will still be partially active until September 2025. The threat is immediate and serious.

If you have a website, experts urge you to disable Basic Authentication and monitor non-interactive sign-in logs. You should also adopt access policies based on location and device security to restrict logins from unknown locations or requiring extra security steps for an unfamiliar device. Enabling multi-factor authentication (MFA) or certificate-based authentication would require users to verify their identity with a second factor, like a phone code or fingerprint scan. Even if hackers steal a password, they still won’t be able to access the account without this extra verification.

On the user side, eliminate multiple-use passwords. A password manager makes it easy to generate long, unique, complex passwords that are extremely hard to hack. And if a hacker does happen to hit one, it’s highly unlikely they’ll get another one.

If the websites you use require 2FA, we suggest using your password manager to set up a six-digit token through your phone’s authenticator app. With a cell phone, you can use facial recognition or fingerprint for authentication. And there’s still the six-digit code sent to your phone as a text message or an email.

We can help businesses and individual users upgrade or improve their online security. Call us – 973-433-6676 – or email us to talk about your needs.

Is ‘Zero Trust’ in Your Future?

The words “zero trust” in Zero Trust Network Access (ZTNA) are probably appropriate in a time when it seems like we don’t trust anybody about anything. ZTNA is being touted as a replacement for VPNs (Virtual Private Networks), especially for remote business needs. It could be more effective, but small businesses will need to jump through hoops.

ZTNA is a technology designed to limit who can access a network and where in the network they can go. The limits are important. For example, anyone who can access a Microsoft 365 network as a global administrator can effectively play God; they can do ANYTHING.

The goal of a ZTNA is to keep out false gods. Its proponents tout the following benefits:

  • Invisible infrastructure: ZTNA allows users to access applications without connecting them to the corporate network, thereby eliminating risk to the network.
  • More control and visibility: Managing ZTNA solutions is easy with a centralized admin portal with granular controls. Managers can see everything and create access policies for user groups or individual users.
  • Simpler app segmentation: Because ZTNA isn’t tied to the network, organizations can segment access down to individual applications instead of complex network segmentation.

Proponents further contend ZTNA is faster and more convenient than VPNs, offer better security, and are easier to manage. Gartner, a technology and research consultancy for large corporations and government, predicts its client base will largely phase out VPNs for ZTNA.

If you’re a small business or nonprofit organization that deals with large companies and government agencies, you may need to learn how to live in the world of ZTNA at the very least. If you want to adopt for your own use, you’ll need to answer some risk/reward questions:

  • Do you need a Ft. Knox type of defense system?
  • Are you willing to build new access systems to maintain your current business process?
  • Are you willing to take on the learning-curve risks of implementing a new security system?

There are no cookie-cutter solutions to changing your security measures. Call us – 973-433-6676 – or email us to discuss the specifics of ZTNA, especially if you need to use it to comply with another organization’s directive. We can help you design and implement a plan that minimizes your risk as best as possible.