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Archive

14May2019

DIY and a Scam

When one of our clients decided to add a Wi-Fi extender in a home office, she contacted a phone number that purported to be a helpline from the manufacturer. It wasn’t, and it opened up a door for someone to gain access to sensitive information. We’re certainly not opposed to any of our clients buying
  • 14 May, 2019
  • Norman Rosenthal
  • 0 Comments
  • customer service, cyber scam, online safety,
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14Aug2018

Pick up the Phone

Until we better develop telepathic technology and autonomous vehicles, my IT service colleagues and I agree that picking up the telephone is the fastest way to get emergency help for tech issues. Problems that can be resolved in minutes can take hours when you text instead of talk. One issue with one of our clients
  • 14 Aug, 2018
  • Norman Rosenthal
  • 0 Comments
  • customer service, emergency support, phone support, urgent support,
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