End of Days for Windows Server 2003

In July, Microsoft will end its support for Windows Server 2003. As with the end of XP, it means that Microsoft won’t be issuing any security patches, but the consequences could be worse. You can do without a workstation, but you can’t afford to have your whole business down with a server failure.

The obvious question to ask is: Do I really need a server?

With advances in cloud technology, many small businesses can join SOHO and home users in using remote servers to run application software and store and retrieve files. Instead of housing everything on your own server, which you need to maintain and secure, you can take advantage of the large capacity, constant updates and continuous monitoring provided by the large companies that operate the servers. In addition to keeping systems up to date, they also can provide multiple storage sites for the redundancy that helps you avoid outages and lost data when one location has a problem.

We have helped clients set up apps and files using Dropbox for business and home users, and we have a number of partnerships that can provide cloud-based services. We highly recommend using the cloud.

If you want to keep a server, you may want to buy and install Windows Server 2012. However, you may need to upgrade other equipment within your IT system, and you should figure that into any comparison of maintaining your own server or going to the cloud.

You may also just want to stand pat. Windows Server 2003 will still work; Microsoft just won’t support it. It’s similar to Microsoft dropping its support for Windows XP.

We can help you make an informed decision. Call us – 973-433-6676 – or email us to set up an assessment of your current system and needs and how you anticipate your future needs.

Updates are Easy…and Necessary

There’s a reason why you should update your software on a regular basis. The updates fix security issues and other bugs. It’s an easy process. Just set up an automated routine and never worry about downloading and installing them. An example from a new client shows the consequences of neglect.

When we took on our new client, we were given a laundry list of issues. There’s nothing unusual about that because nobody changes their IT support provider unless there are a lot of problems. In working through the list, we found that their operating system had not been updated for months – nor had they updated their virus software.

To us, this is unbelievable. It’s also totally avoidable. Too many small offices and consumers think the updates are not important. We consider them absolutely necessary – and for small businesses and individuals, they may be even more vital than for larger systems. The reason is that mid-size and large businesses have dedicated IT staffs to monitor and maintain their systems. Smaller system owners rely on themselves and outside support providers to do that work. When that work is not done, IT systems are exposed to all sorts of vulnerabilities.

We monitor our clients’ systems, especially at update time; to make sure everything is in order and to let them know if there are issues. System security is the big thing. With so many types of hackers looking to either steal personal information or hold your files hostage for ransom, security simply has never been so important.

Along with your operating system and program files, it’s vitally important to update your virus and malware software. It’s easy to do.

Microsoft issues updates on the second Tuesday of the month – Patch Tuesday – generally in the afternoon. If you are set up for automatic updates, your computer will automatically download them within 24 to 48 hours. Your only obligation is to restart your computer for some of the updates to take effect.

Windows 7 and 8 users can refer to this article from Microsoft to set up your automatic updates, including whether you want to install them automatically or be notified so you can install them at the time of your choice. It’s a four-step process.

The only caution we have is to be careful of anyone contacting you out of the blue to fix your computer online. Microsoft and Apple, for example, will NEVER contact you about a problem with your computer. If you get an unsolicited email or call from someone who implies he or she can fix a problem with your computer, delete the email or hang up the phone call. If you are concerned about your computer system, call us.

If you have any questions about setting up automated Microsoft updates or determining which suggested updates to install – as opposed to those you must install – call us at 973-433-6676 or email us with your questions. We can help you set up an update program for all of your software applications.

‘Free’ Windows 10 Upgrade

Microsoft plans to introduce Windows 10 during the second half of the year – and it’s offering free upgrades for Windows 7 and 8. Free? Well, sort of.

Although nothing is set in cyberstone, early indications are that Microsoft will provide a free upgrade for qualified customers for a year. After that, you may have an option to continue with whatever version you downloaded; buy a copy or sign up for a subscription.

That last possibility may be the way Microsoft will go. The company has been pushing subscription-based software for a long time – at least as far as time is measured in technology – and it seems to be successful. Office 365 is a major part of their business, and when it’s time to upgrade software, Microsoft upgrades Office 365 first.

We like Office 365, and our customers who have subscribed like it. We know email will always work, and we know that all the performance and security updates will be installed. If Windows 10 follows the Office 365 model, we believe it will be a great product, especially for homes, home offices and small businesses.

The upgrade offer will likely apply to Windows-based computers and devices, and that makes sense for Microsoft as the company tries to expand and strengthen its customer base through integration. The company believes that as customers start to learn better how the software works, they will grow to appreciate (or become dependent upon) the innovations and will pay to stay on board with the most up-to-date software available.

So, who may be left out of the free offer? Enterprise users will not qualify for the free upgrade. In not so many words, Microsoft notes that enterprise customers are already on subscription for the service and that they will see the value of maintaining Microsoft across all of their platforms.

Many anti-virus programs and other applications are already available through subscription, and we advise you to take advantage of the benefits. In almost all cases, the subscription works out to be less expensive when you factor in all the benefits of performance and security – especially as hacking becomes more prevalent.

Now would be a good time to start assessing how you can take advantage of Windows 10. Most of the systems on Windows 7 and all of the systems on Windows 8 or 8.1 should be able to migrate to the new OS. We can help you evaluate your current system and see how it can meet your ongoing needs over the next 6 to 24 months. That can help you budget for seamlessly moving forward with your technology. Call us at 973-433-6676 or email us to set up an appointment.

Eye on 2015

Every year holds promises for new technology. Here’s what we see coming in 2015.

For Apple fans, we expect to see the Apple Watch and the iPad Pro. With the iPad model, we’re likely to go from mini to maxi. Some details are starting to leak out, including a 12” to 13” screen, which would put it into the Microsoft Surface category. Speculation includes a new processor and four speakers in the new model with a release date in early spring.

Early spring is also a rumored release time for the Apple Watch. We’ll be watching.

On the Microsoft front, we just loaded a test version of Windows 10. We’ll see how it flows and what similarities it has to Windows 8 and the things we liked in Windows 7. Rumors abound on this product, too, but we hear rumblings of a Microsoft “event” for late January. The rumor mill also points to the operating system working across all platforms, including smartphones, tablets and Xbox One consoles.

We expect a continuing trend toward more use of Microsoft Office 365. We sell it to a lot of our clients and continue to recommend it. We helped a client with Exchange cut costs from $700 to $96.

We also look for improvements to Office 365 and Outlook for the Mac. It was released on Halloween (how’s that for “trick or treat?”), and we immediately downloaded it while traveling. It has the look and feel of Office and Outlook, and while there are some differences between Windows and Mac in the way I use it, the Mac version is 1000 times better than it was. We still don’t have One-Drive for the Mac, but we’re hopeful that will come out next year.

The other tech darling of the consumer world is 4K ultra high-def TV. Flat screen TVs with 720 and 1080 resolution have gotten dirt cheap to the point that you can save a lot of space and electricity costs by junking your “tube” TV.

But if 4K TV catches on in 2015 as we expect, it’s just a matter of time until you’ll want to have it. Priming that pump will be the growth of non-cable, non-satellite content delivery technology from Amazon, Apple TV, Roku and others.

New content delivery systems are just another reminder that technology can change on a dime. So if you’re contemplating a new purchase, be sure to talk to us – especially if you’re buying technology for your office and are looking for tax-saving opportunities. If you don’t need next year’s soon-to-be latest and greatest, you can find some good pricing on this year’s technology and be eligible for applicable tax write-offs for office systems. Call – 973-433-6676 – or email to set up an appointment.

Windows of Opportunity Opening for Microsoft?

Microsoft has announced Windows 10, and it can’t be coming to a computer near you soon enough if you have Windows 8. We believe Microsoft is finally on the right track with a new operating system that creates a cohesive environment across all platforms. Here’s what you can expect.

For home users, you’ll get a lot of the look and feel of Windows XP back – along with the ability to use the tiles of Windows 8 and 8.1. You will be able to upgrade to Windows 10.

Except for one business client, who had no option but to go to Windows 8 because of poor service from a previous support provider, all of our business clients are on Windows 7 – or are surviving with XP. If XP is making your business life intolerable – or difficult – you can upgrade to Windows 7 Professional, which is the version we provide.

We don’t know at this time what upgrades Microsoft will make available for Windows 7 users. We’re hoping they’ll be liberal in their policies because we believe they damaged their reputation and because we believe there are still a lot of Microsoft users out there.

Despite all you hear and read about Apple and the Mac, Windows is still the dominant operating system, but it is a fast-changing world. A lot of what you’ll see in Windows 10 is a refined version of the attempt Microsoft made with Windows 8 to better integrate with the iPhone and iPad worlds. The touchscreen capability was a big part of that strategy, and you can expect to see that continue in Windows-based tablets and phones. We believe many laptop users will migrate toward lighter-weight tablets as they make more use of the cloud and as habits change over time.

Accounting for the timing of habit changes is one reason for Microsoft to upgrade its OS so quickly. A vast majority of business users – as well as many home users – could not easily adapt to the tiles and the lack of the “start” button in the lower left corner of the screen. Windows 10 will restore the “start” button and other familiar navigation cues, and it will help Microsoft integrate with the “swipe” capabilities of device touchscreens. A lot of PC users have iPhones and iPads, but businesses have been reluctant to change complete office systems, and home users have been cost-sensitive. The argument that Macs are virus-free has lost steam as their infection rate has increased.

However, we caution you not to expect to be up and running immediately. Microsoft still needs to work out the bugs that plague any new system. As it stabilizes, we’ll start testing it and begin to formulate our recommendations.

In the meantime, we believe the new OS will be part of other upgrades from Microsoft. These could include a new version of Office – especially Office 365, which we continue to recommend – to remain up to date with software changes and changes in the way the world does business.

We hope Microsoft will push out a new Office for the Mac world, especially with the coming of Yosemite, Apple’s new OS for the Mac. Otherwise, Mac users could migrate to Pages, Keynote and Numbers, the Mac’s version of Word, PowerPoint and Excel. We usually see leaked images of changes such as this, and the rumor mill is churning. In addition to Yosemite, we expect to see a new iPad and the official rollout of Apple Pay.

With so many changes coming and so many possibilities, it’s critical to make sure you plan your technology acquisitions with great care. We can help you plan and budget for your business and home needs and help you phase in and integrate the systems you need to make business and home life efficient. Call us at 973-433-6676 or email us for answers to your questions or to set up an appointment to discuss your needs.

 

The OS Outlook

Operating System updates are a way of life, but some of them can offer the means to change your technology life.

Apple’s iOS 8 is getting all the attention now because it coincides with the introduction of the iPhone 6 models and the Apple Watch. In our home, we’re using the new OS to monitor and control our kids’ use of their phones and devices, and we’re taking advantage of cool features, such as integrating with our iPads and computers.

Yosemite, the next OS for Apple computers will have similar ties. The net effect will be to put more pieces of the integration puzzle together.

Similarly, Google is looking for more integration with its Android OS for mobile devices and Chrome for laptop and desktop computers. Reports indicate that Android ???L devices will able to tell a Chromebook the user is nearby and have the laptop automatically login — doing away with the password once again. Chrome will also be able to display SMS messages and call details on a Chromebook and warn that your nearby phone is running low on battery.

On the Microsoft side, we’re working hard to get past our issues with Windows 8, which we believe fell short of integrating the tablet look and feel with laptop and desktop computers. We are looking forward to hearing about changes or seeing previews of the next Windows OS – hopefully a new Windows 9.

To counter the problems of Windows 8, we have encouraged clients to buy new computers capable of running Windows 7. We are now hearing rumors that Microsoft will end its support of Windows 7 in January 2015. What that means is that support options will change.

We believe Windows 7 will remain a strong OS. Many companies are still rolling out Windows 7 systems, and we still see more XP operating systems than we care to acknowledge. We continue to recommend migrating from XP to Windows 7 to get better performance and tighter security.

We can help you select and manage devices, computers and operating systems. Drop us an email or call us at 973-433-6676 to discuss your needs.

Windows 8.1 Update – Do it Today!

Did you just install Windows 8.1 on your computer and think you are set? Think again. You need to install Update 1 (like a Service Pack update) Windows 8.1 today in order to get all service updates for that version of the Windows operating system. Here’s why it’s important to act now.

Windows 8.1 Update is a cumulative update to Windows 8.1, containing all the updates Microsoft has released for Windows 8.1. This means that if you install this update, you will not need any earlier updates. And that’s a good thing – because there won’t be any more updates for 8.1 unless you have Update 1. More important, Update 1 is the new servicing baseline for Windows 8.1, which means that May’s security updates and all future updates will be dependent on Windows 8.1 Update.

Today, May 13, Microsoft will issue security patches that detail flaws they are fixing and those flaws will be left unpatched for all Windows 8.1 users until you install Update 1. If you stay with Windows 8.1 and don’t install Update 1, you will face the same problem as Windows XP after Microsoft cut off security updates last month. This is nothing new. Major updates to previous editions of Windows (“Service Packs”) also had “cut-off” dates for users to apply updates. But the XP cutoff came after 13 years, not after just eight months.

Once you install Update 1, you’ll be fine. In fact, you’ll be able to take advantage of some features that should have been in Windows 8 all along.

If you don’t have a touchscreen, Update 1 intelligently goes to the desktop by default on startup or reboot and uses desktop apps by default. It also reduces the sensitivity of hot corners, highlights newly installed apps and dramatically improves the Modern UI for keyboard and mouse users. It also cuts its install size in half (from 32GB to 16GB) on SSDs, runs faster on slower hardware and drops minimum memory requirements from 2GB to 1GB of RAM.

While the results are better, we still believe it changed too much too quickly for businesses with users accustomed to using a keyboard and mouse. The update won’t solve all of our issues, but it will help make them more manageable.

Regardless of your OS, it’s important to keep the software up to date. Updates maintain protection against malware and hackers and help keep your system at peak performance. Having all your software up to date also makes it easier and faster to install new programs and equipment.

We do have some cautions about updates. Make sure you get them from the software publisher to ensure you’re getting the genuine product. Also, don’t click on “extra products,” such as other browsers that you may accidentally set as your default or that may reset your search-engine preference.

If you have any questions about the Windows 8.1 Update 1 or any other updates, contact us right away for help – [email protected] or 973-433-6676. Keeping your OS and other software up to date aids security and keeps your IT system running more smoothly.

 

Pop-Ups at XP’s 11th Hour

“Hear ye, hear ye,” the Windows town crier is saying. “It’s 11 o’clock for Windows XP, and if you haven’t upgraded or made your upgrade plans, all is NOT well.” The town crier will come in the form of pop-up messages, starting today, that can lead to either a bad solution of operating-system issues or a breach of your security. If you want to eliminate annoying pop-ups and their consequences, you need to replace your XP OS with a new one that will meet your needs and avoid the ultimate pop-up problem.

Security of your data – and likely your identity – will be your biggest problem if you remain on XP. As soon as Microsoft stops issuing security updates, hackers will swing into action. They will have had a month to crack the last security patches, and they have all the time you give them to further their exploitation of your vulnerabilities. Their clock will stop ticking when you stop using XP.

In the meantime, the ticking – in the form of pop-ups – could drive you batty and lead to a security breach before the end of XP’s support. The pop-ups from Microsoft will direct you to the company’s web pages for Windows 8, which we believe is not good for businesses. Your annoyance level is sure to increase, but the worst consequences will come after you let your guard down and click on any of the many hacker redirects that are sure to come.

We all click on pop-ups at some point without really knowing to where they are redirecting us. In essence, these links are no different than bank and credit-card scam links that try to get you to enter sensitive information. Once a scammer has you unknowingly at their website, they likely will be in your network – with access to all the information stored on computer drives and servers.

If you move away from Windows XP ASAP, you’ll have no more pop-ups and one fewer set of security worries.

In addition to the annoying pop-ups and security vulnerabilities with XP, you’re going to lose operating efficiency. The newer operating systems are suited for the newest programs you use for business and home. As Microsoft ends XP support, it ends support for Office 2003. But if you try to use Office 2003 with a newer operating system, you’ll find it just doesn’t have the same capabilities. Any perceived savings from not investing in OS and software upgrades will be quickly eaten up by operating inefficiencies.

One more note, this one on timing. You need to allow time for ordering and taking delivery of computers with a Windows 7 OS. You cannot buy them off the shelf at your favorite retailer. Major manufacturers may have some computers in stock, but a late rush could wipe out their inventories, pushing delivery back considerably – even with expedited shipping – and leaving you exposed. You could buy new computers with Windows 8 installed, but businesses will not be happy. The OS’s totally different look and feel will bog down operations.

So, if you haven’t done anything yet, we advise to contact us right away (phone: 973-433-6676 email: [email protected]) to set up a plan and a schedule to move from XP. Here are some options, in order of preference:

Replace Your Computers with Windows 7 Machines

We can get them, and we can get them in quantities from 1 to 10. We can best help you by not only determining how many computers you need but what you will need each one to do. Some users in an office will require more computing capability, meaning faster, more expensive machines. We can help you get a computer that matches each user’s needs and avoid overpaying.

Replace Your Software – or Phase in What You Can’t’ Do Now

While it would be preferable to get all new software to take advantage of more speed and capability, you may need to phase in transitions. We can analyze your new computers and the capabilities of your current software to determine which programs should be upgraded first. This will give you the opportunity to perform your most critical tasks with the most up-to-date systems and minimize the consequences of having to take fast action in less-than-ideal conditions.

Business and home users can lower their out-of-pocket expenses or manage cash flow better by subscribing to Office 365. Microsoft offers a number of plans, but basically, you get a subscription that includes a number of licenses that cover computers and devices. We discussed this in detail last month, and we’ll be happy to review your options with you.

Switch to Mac

We would only recommend this for home users and some SOHO businesses with one or two users. While we love Macs – and fully support them, there are a couple of major issues. First, most of the robust programs for business applications are written for Windows-based computers. In many cases, Windows versions are better when you have programs that run on both platforms. Second, you will need to train everyone in your office on the Mac, and that could present the same issues as switching to Windows 8.

Ideally, you should replace all of your XP computers and business software at the same time, but in the real world, we know it’s not possible for everyone. However you choose to approach the end of XP, contact us right away to help you (phone: 973-433-6676 email: [email protected]). The clock is ticking, but it’s more like a time bomb that is going to go “boom” very soon.

This article was published in Technology Update, the monthly newsletter from Sterling Rose LLC.

Pros and Cons of Subscriptions as You Update Software

There’s something nice about getting a subscription for application software, such as Microsoft Office for business or home use. You get automatic updates, for one thing. On the other hand, relying more on the cloud requires attention to different details. The end of support for XP and Office 2003 is calling the question: Should you choose subscriptions and the cloud or multiple licenses?

Here are some factors to help you decide the best answer for you.

Just about all office and home computer systems that still use Windows XP and Office 2003 are likely to have individual licenses for the operating systems on each computer. Some users may have been able to get a license for multiple computers for Office. None is likely to use the cloud because that software was written well before server-based systems came into vogue.

With Microsoft ending its support for XP and Office 2003 in just two months, users need to switch both systems. Our recommendations continue to be moving to Windows 7 for your operating system, especially if you are a business user, and Office 365, the cloud-based version of Office.

For home users, Office 365 can be a good deal. For about $100 per year, you can install a full copy of Office 2013 on up to five computers – supposedly in one household.  With all files accessible from any computer via an Internet connection or Wi-Fi network (if it’s set up for sharing), it’s ideal for a family, especially for doing homework.

In an office, the business version is great for collaboration and for mobile and remote users. In fact, a business can offer it as a benefit, allowing an employee to have Office 365 on a home computer. If the employee and company part ways, all the employer has to do is deactivate that specific computer and activate another.

But sometimes, cloud-based is not the best way to go. Every computer under your license will have access to everyone’s email account. In my own family, I’m OK with that. If I had a business with a number of employees, I wouldn’t be crazy about it. If you want to give a friend one of your licenses, they also could have access to your email, and if you are the friend who gets to use a license, you could be shut off without warning and lose access to email and files.

If any of these drawbacks is a concern, you can buy licenses to install Office on each computer. That keeps everything separate, and when you replace computers, all need is the product key to reinstall the software and keep on running. If your business expands, you can simply add licenses to cover additional computers.

The key to succeeding with licenses, of course, is to make sure you retain all the paperwork.

We can guide you through the selection process to make sure you have the right product and the right options for your situation. Call us – 973-433-6676 – or email us with your questions or to set up an appointment to talk.

This article was published in Technology Update, the monthly newsletter from Sterling Rose LLC.

 

The Downgrade Upgrade

We can’t verify that Microsoft will make a last-minute decision to support the XP operating system. But we can tell you that nothing has shaken our belief that you should replace XP with Windows 7 because Windows 8 and 8.1 are a disaster for business. If you have Windows 8 or 8.1 Professional, you can upgrade your capabilities by “downgrading” to Windows 7 Professional. There is no charge for the software.

Downgrade rights are an end-user right that Microsoft offers for certain OEM products that meet specific technical requirements.  In practical terms, just about any computer or server from a manufacturer with a Microsoft Windows license can be eligible. You can tell from the codes on the stickers placed on your computer in the factory.

For Windows-based computers, you can take advantage of your “downgrade” right if you have Professional or Premium versions of your operating system. For example, if you have a computer with Windows 8 or 8.1 Professional, you can replace it with Windows 7 Professional.

If you are so moved, you can even go down the chain from Windows 7 Professional to Vista Business and then to XP Professional. Needless to say, we don’t recommend it.

Nor do we recommend that you install the “downgrade” from Windows 8 or 8.1 to 7 by yourself. The first reason is that you must have the actual disk for the new OS. While you can create a recovery disk when you set up a new computer (how many of you did that?), most users don’t have a readily available disk.

Second, you will need to migrate all your data and programs to the new OS. That requires having the proper systems for backing up and restoring everything. You can lose any advantage of an OS switch if you lose your data.

In addition to covering computers, the right to upgrade by downgrading applies to certain Windows servers.

Understanding all of your available options can be daunting and confusing. Call us – 973-433-6676 – or email us to set up an appointment to discuss your options to upgrade your computing capabilities by downgrading your Windows OS version.

This article was published in Technology Update, the monthly newsletter from Sterling Rose LLC.