Windows Shades

You wouldn’t believe how many versions there are of Windows 10 and Windows 11. Don’t bother to try to count them. Instead, start making a plan to make sure you have the latest version of each throughout your organization and a plan to update on a regular basis.

Let’s look first at Windows 10. As we all know, Microsoft will end its support of this operating system (OS) in October, but there are ways to keep it going with security updates. You have two options to enroll in the Extended Security Updates (ESU) program for free. That will enable you to receive critical and important security updates from October 15, 2025, through October 13, 2026. You can also enroll in a wizard accessible via notifications and the Settings app.

In order to take advantage of the extended support, you need to know which version of Windows 10 you have on your computer(s) and see if it will be supported. Since its introduction, Microsoft has issued 14 versions of Windows 10, covering office, home, and student versions and updates for each. If you have version 1903 of Windows 10, for example, you won’t be able to receive any updates. To extend your Windows 10 use, you need to have version 22H2.

Depending on your hardware, it may or may not be possible to update your Windows 10 to a version that can work with security updates going forward. To check your Windows version, navigate to Settings > System > About. Under “Windows specifications,” you’ll find the edition and version of your Windows operating system.

Windows 11, by the way, has four versions, with a new one expected this fall.

A key thing to know about Windows – and your app software – is that you used to be able to install newer app software on older versions of Windows. That’s becoming less and less possible. One of our clients learned about that when they couldn’t install a new app their accounting firm had suggested because their Windows version wasn’t compatible.

As we go forward, this is only going to become a more critical issue. Both OS companies, such as Microsoft, and app publishers, will need to meet their customers’ need for more speed to process more data and provide the security measures needed to protect critical data.

Don’t wait until your technology system collapses under the weight of more data and faster-moving environments. We can help you by analyzing your current system – both hardware and OS – with an eye toward your future needs. That will help you develop a plan (and a budget) to make changes with minimal disruptions to your business. Call us – 973-433-6676 – or email us to set an appointment to talk about it.

Upgrade for Security

Should you upgrade to Windows 11 and get a new computer? Microsoft and an increasingly aggressive, more sophisticated hacking environment are calling the question. For a number of reasons, our answer is a resounding “yes.”

We’ve discussed this before, but we have an increased sense of urgency about upgrading technology to improve your security. Microsoft reports that in 2015, they were detecting around 115 password attacks per second. In 2024, that number has surged 3,378% to more than 4,000 password attacks per second. We need stronger, more comprehensive security approaches than ever before, and we need them across all devices and technologies we use in our lives, both at home and at work.

Microsoft and its hardware partners developed an array of software solutions to harden your security. These solutions rely on brute power to process massive amounts of security protocols and tools to keep out bad actors. Many of these tools use artificial intelligence (AI) to find and implement security measures that require nimble, changing movements, much like you find if you’re a gamer. They also power increasingly sophisticated passkeys (such as facial recognition or other biometrics) or two-factor authentication (2FA).

Windows 11 has the software tools, but they’re either useless or toothless without the hardware to power them. To install or upgrade to Windows 11, devices must meet the following minimum hardware requirements:

  • Processor: 1 gigahertz (GHz) or faster with two or more cores on a compatible 64-bit processor or system on a chip (SoC).
  • Memory: 4 gigabytes (GB) or greater.
  • Storage: 64 GB or greater available disk space.
  • Graphics card: Compatible with DirectX 12 or later, with a WDDM 2.0 driver.
  • System firmware: UEFI, Secure Boot capable.
  • TPM: Trusted Platform Module (TPM) version 2.0.
  • Display: High definition (720p) display, 9″ or greater monitor, 8 bits per color channel.
  • Internet connection: Internet connectivity is necessary to perform updates, and to download and use some features. Windows 11 Home Edition also requires a Microsoft Account to complete device setup on first use.

These are the minimum requirements, and they can change at any time.

Is your computer compatible? If it’s more than three years old, it’s unlikely. Three years has become the lifespan for many machines because the technology changes so quickly and extensively. We recently replaced the personal computers in our family so that we could all take advantage of new computer capabilities. For personal computers, it will be a crapshoot as to how much longer you can safely go online.

For businesses, it can be to your advantage to upgrade your computers before the end of the year – though your tax advisors can give you more precise information. We can only tell you that you need to balance the cost of a new computer against the possible costs of a security breach.

We can help you in several ways.

  • We can evaluate your hardware, especially if you are still running Windows 10, and help you determine if new hardware will be cost-effective for running Windows 11.
  • We can help you select and buy computers and other systems that fit your budgets, and business needs as best as possible.
  • We can configure your new computers and systems to make sure you have the best balance of security and performance.

Call us – 973-433-6676 – or email us for an appointment.

Pants on Fire

Whether it’s business or politics, there’s a tendency to point fingers at other parties or make excuses. Some people will do anything to avoid responsibility. Yes, stuff happens, especially with technology and especially in these times, with so many people using more technology for work, school and entertainment. We believe this places a premium on being honest and upfront when dealing with tech issues.

I’ve been doing IT work for 30 years, and as I’ve built my own small business to serve other small businesses and home users, nothing has become more important than honesty and a let’s-get-it-solved attitude. In today’s daily-life environment, many of us feel we must be our own advocate, and technology has given us the tools. We can research anything on the internet to provide our supporting information; it doesn’t matter if we haven’t asked the right questions to get the right answers. And we can tell the entire world how we’ve been wronged; again, it doesn’t matter if we’re right or wrong.

In my IT world, life gets ever more complex. We have the capability to do so many things for work, school or entertainment because of technology. We invest money and emotion into putting technology to work, and we don’t leave a lot of margin for error. With small margins and little wiggle room, one could easily reason it’s better not to hold any responsibility. When that happens, honesty suffers.

A recent example of how this fits into our business occurred during a perfect storm. Have you ever seen the message telling you that firmware is updating and telling at the same time not turn off your computer? There’s a reason for that: it kills the computer.

In our case, we were in the final process of setting up a computer for a client. We were going through the last reboot – and we knew not to shut off the computer. What we didn’t know was that the computer hadn’t been plugged securely into the power outlet. When I moved it, the plug fell out, which was just like shutting off the computer. It no longer worked.

I told the client what happened and how we would fix the problem. I called Dell and told them what happened and got a replacement. I could have said it was a defective unit and gone through the long paperwork process of getting a replacement. I could have said the update was bad. Because the old computer was still in the office and working, we got the old one ready for work, and when the replacement new computer came, we completed the project.

Another time, we had scheduled the installation of a new server right after we returned from a trip. Normally, we don’t do major system work during business hours, but the problem the new server was to solve kept getting worse.

We came in on a Friday afternoon, and after assessing the situation presented the options. We said we could spend hours trying to fix the problem, but we weren’t optimistic about a good outcome. The other option was to shut down business and do the data migration right then and there. The client left it up to us to make the decision.

We did the migration over the weekend, and then we committed to be back in their office Monday morning to make sure everyone in the office could access all the information they needed. We could have just told them to call us Monday if they had a problem, but that would have meant more downtime for the business and a lot more tension and aggravation. When would they know they were having a problem, and how long would it take for us to get there? We knew what questions to ask and would know how to fix the problem.

By being upfront about everything in these examples, we and our clients understood the value we provided for each other. That helped us get on the same page and provide a timelier solution. If you or someone you know is tired of getting the runaround from an equipment supplier or another IT service provider, call us – 973-433-6676 – or email us discuss the problem. You deserve to know the truth – and the knowledge to make a sound decision.

New Technology Raises Bottom Line

Presenters at a recent conference we attended hammered home the economic benefits of upgrading your technology. Keeping old equipment running may far exceed the cost of investing in new systems, and here are some of the ways presenters quantified the costs.

In one analysis, the total cost of owning a PC that’s four years or older is $2,397, which is enough money to buy one or more newer PCs. The biggest factors in the cost are repairs and lost productivity, and here’s how they were broken down:

  • Total direct costs for PC repairs and upgrades for computers four years or older are $442. While this doesn’t seem like much at first glance, older computers experience problems nearly twice as frequently as newer ones – and they can drain employee productivity and IT resource efficiency.
  • Lost productivity costs can add up to $1,965 in the example we saw. They used an average of 98 lost hours and an hourly pay rate of $20 to come up with that number.

Your numbers may be higher or lower, but here’s the real question you must ask: What will it cost in lost business when you can’t close a transaction at the time your customer or client is ready to move? If your equipment is balky, your customer or client may balk. Four years seems to be the maximum service life for most technology these days, but your experience might be different.

What does a new computer cost? The range of variables is as wide as the sky, but let’s say $500 to $1,500. The numbers can give you some guidelines for determining how advanced you need your technology to be. In a world where time is money, you should be able to benefit from serving your customers and clients faster – because they benefit from it, too.

Companies that supply computers to businesses find customers want hardware-based features such as electronic pens, which essentially capture hand-written notations without the need for typing or retyping to increase productivity. Other features that increase productivity are faster multi-tasking capabilities – which can include the ability to run certain applications faster as well as switch apps fasters – and faster refresh rates. Businesses consider design (to aid productivity) and security as key factors, too, but performance is top of mind.

This doesn’t necessarily mean everyone in an organization should get a new, feature-filled computer. Today’s range of choices allows you to focus a computer’s capabilities on the needs of each job. A more basic set of tasks can still be accomplished faster with new equipment that doesn’t need all the bells and whistles. The same logic can apply to technology for printers/copiers. Those who need to print or copy more documents than others should have access to faster machines. If you’re the boss and you want to print or copy your own documents, you can tie your computer to a personal printer.

More than just computers and other office technology, your operating system makes a huge difference. And that’s why you should upgrade from Windows 7 to Windows 10 if you haven’t done so already. In a business environment, you can select a level of sophistication to match the needs of groups of multiple users to keep your office workflow up to speed. Windows 10 OS software also keeps you up to date on system security. Microsoft has said many times that Windows 10 will be its last OS. All security and performance advances will come as updates of Windows 10.

Avoid the risk of falling behind because your systems are old, slow and prone to failure. We can help you plan equipment upgrades to maintain or improve your office productivity, especially if you haven’t moved up from Windows 7 – which Microsoft will no longer support after next February. Call us – 973-433-6676 – or email us to set up an appointment to discuss how upgrades can improve your productivity.

The 5G Promise

5G is just about here, and the telecom carriers are pushing it out. Android devices, made by numerous manufacturers, are about to come on the market – even if networks are in the development stage. Rumors abound that Apple will hold back until 2020 to introduce 5G devices, and that’s a good decision for a number of reasons.

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