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Archive

08Sep2020

Pants on Fire

Whether it’s business or politics, there’s a tendency to point fingers at other parties or make excuses. Some people will do anything to avoid responsibility. Yes, stuff happens, especially with technology and especially in these times, with so many people using more technology for work, school and entertainment. We believe this places a premium on
  • 8 Sep, 2020
  • Norman Rosenthal
  • 0 Comments
  • migration, technical support, technology, update, upgrade,
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11Sep2019

Avoiding Apple Store Snafus

What drives employees crazy at the Apple Store’s Genius Bar? In short, it’s all the un-genius things customers do or don’t do before they come in for help. You can get better service if you prepare your phone and account before you walk in. A recent article in Yahoo News surveyed current and former Apple
  • 11 Sep, 2019
  • Norman Rosenthal
  • 0 Comments
  • Apple, genius bar, icloud, iPad, iPhone, technical support,
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12Mar2019

Neglect – The Silent IT Killer

We saw all the signs of classic neglect when we started with a new client who had been dissatisfied with their previous service provider. The fact that updates were never installed was horrifying because the client was in a financial services field. We can’t say if there was willful or accidental neglect, but the lack
  • 12 Mar, 2019
  • Norman Rosenthal
  • 0 Comments
  • IT, Network Security, technical support, updates,
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19Mar2013

Help Me – Make it Easier

Help Me Norman Well that is the theme of our new shortcut link we have created just for you.   We have found that when we are trying to help our clients remotely their seem to be issues typing sometimes sterlingrosellc.com in or just how to spell it.   We have decided that to make your life
  • 19 Mar, 2013
  • Norman Rosenthal
  • 0 Comments
  • helpmenorman, support, technical support,
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