Rolling Out Windows 10…Rolling Up 7 & 8

If you haven’t chosen to install Windows 10, Microsoft will be making the decision for you – though you will still have the opportunity to roll back to Windows 7 or 8. If you still want to buy Windows 7 or 8 for your computer, Microsoft has set the final purchase dates. Here’s what you need to know.

When Microsoft began rolling out Windows 10, the company invited users to reserve the new operating system. As Microsoft got the new OS ready for computers based on each machine’s manufacturer, it sent each owner a notification that it was ready for download and installation. That’s changing, according to a post by Terry Myerson, executive vice president of windows and devices, Microsoft.

Before the year’s end – which is approaching fast – Microsoft will make Windows 10 an “optional update” for all Windows 7 and 8 users. The kicker comes in 2016.

“Early next year, we expect to be re-categorizing Windows 10 as a ‘Recommended Update,’” Microsoft says. “Depending upon your Windows Update settings, this may cause the upgrade process to automatically initiate on your device. Before the upgrade changes the OS of your device, you will be clearly prompted to choose whether or not to continue. And of course, if you choose to upgrade (our recommendation!), then you will have 31 days to roll back to your previous Windows version if you don’t love it.”

However, the move to Windows 10 is getting harder to avoid. You can read more thoughts by a couple of commentators, such as Gordon Kelly for Forbes and Mary Jo Foley for ZDNet. But here are a couple of things to keep in mind:

  1. Microsoft is proactively installing Windows 10 code on computers to make the process go faster. It won’t spring into action unless you complete the Windows 10 installation process, but it is there – and that could understandably bother some people.
  2. At some point, you will need to make the active decision NOT to install Windows 10.

In my opinion, Windows 10 is big upgrade over 7 and 8 with more speed, security and capability. I encourage all Windows users to install it on their computers. I am not happy about some of Microsoft’s tactics, but I understand the “big picture” strategy behind them. It becomes expensive for them to support outdated software.

With that in mind, Microsoft has set the final purchase dates for OEMs for Windows 7 and 8. For all intents and purposes, Windows 7 has not been available for computers purchased at retail stores, but as a reseller, we are able to get them. We are able to get computers with Windows 7 Professional, but Microsoft has set Oct. 31, 2016 as the cutoff date. For Windows 8, the cutoff date is sooner – June 30, 2016. The final sales day for Windows 8.1 is Oct. 31, 2016.

We have no problem with any client staying with Windows 7 and 8 or 8.1 operating systems – even though we intensely dislike the Windows 8 family. While we strongly urge home and SOHO users to go to Windows 10, we understand that larger business and professional users may have application software tied to 7 and 8. Migrating from those older systems will require planning to make the move efficiently and cost-effectively. We can help you map out a technology plan for the next 12 to 24 months. Call us – 973-433-6676 – or email us to set up a strategy session

Public Beta Testing is Here to Stay

Today’s computing environment is making everyone a test pilot. IT support specialists are accustomed to getting early versions of new software, such as the new Windows 10 and Apple’s El Capitan operating systems, and putting it through its paces. It helps us learn about issues we can expect to affect our clients while offering feedback to the publishers. But now, we have testing partners: you, the user.

Here’s why it’s better for everyone.

IT specialists, developers and high-level power users all know enough to see some problems and sometimes work around them. We also know how to explain the problems to a software publisher’s tech staff to help them better pinpoint the issue and find the solution.

The vast majority of users, however, just know something isn’t working properly – as we’ve seen in the releases of Windows 10 and El Capitan. You likely don’t know why, and it’s even less likely that you care about why. You just want it to work so you can do what you need to do.

To me, that makes you highly valuable to software publishers. When a large number of you point out a problem with the software, it gets somebody’s attention. In our data-driven world, a manager can see the size and scope of a problem and set a priority for its solution.

Your public pressure on software publishers, too, moves them to publish the patch or update in a timelier manner. While some of us professionals can grouse in our various forums, the publishers know that thousands and thousands of paying customers can add a sense of urgency to solving the problem. Then, they can push out the fix as soon as it’s ready – or ready enough – to make sure it works or see what else they need to do.

In that respect, this is a benefit of our on-demand way of life – especially when our need for instant gratification or using software and devices in ways not intended create other problems. Regardless of fault, a software publisher’s reputation relies on its product being functional and safe. The faster the fix is delivered, the better it is for the publisher and its users.

That, in part, is one reason why Microsoft eliminated Patch Tuesday in favor of sending and installing updates as soon as they’re ready. You make huge investments in technology. If you make them for your business, you can lose a lot of money if your apps and drivers don’t work right. If you make them at home, you can get awfully upset when you can’t play with your newest toy.

IT support specialists like immediate updates, too. When you call with a problem that ultimately relates to a glitch, we either suffer the pain of not being able to fix it or we provide some sort of temporary fix that may require us to come back again – which also doesn’t make us happy.

Every new product in any industry goes through a shakeout period before it runs smoothly. But if you join the beta brigade and provide feedback, you do yourself and fellow users – and their service providers – a big favor. We check the discussion groups and forums and learn about problems and fixes so we can serve you better. You see faster improvements. That’s why public beta testing is here to stay.

Of course, if you have a problem with your technology, don’t sit back and wait. Call us – 973-433-6676 – or email us if you have a problem. We likely have the solution because people like you helped us find it faster.

Windows 10…Rollin’, Rollin’, Rollin’

Windows 10 is continuing its rollout. If you have a qualified computer, you can upgrade to the new OS for Windows-based computers over the next 11 months or so. We’re seeing a lot of tips and tricks for Win 10 floating around the Internet, and that’s a good sign people are embracing it. Here are some remedies for some concerns.

For the most part, Windows 10 has been working fine for most installations. The biggest early problem we have seen is with application software that has been customized primarily for businesses. In all likelihood, the app software publisher should be the one to update their code to meet the needs of Windows 10. Check with them to see if they have updated their code. If enough customers let them know it’s a need, they’ll get it done to protect their business base, if nothing else. If they don’t do it, start planning for new app software because change is an ongoing process, and you’ll hit serious limitations with an outdated program.

Microsoft is pushing out updates and fixes as other issues are reported, so we don’t think it’s worth waiting for bugs to be corrected. It took less than two weeks for the company to start issuing the cumulative updates, and the new OS is designed to install them automatically.

However, if you want to turn off the automation and choose which updates to install and when to install them, you can select those options. You can also choose to update all Windows 10 computers on a network.

A number of users are concerned about Windows 10’s capability to share passwords for Wi-Fi networks. Again, you can turn off that function.

You can explore all of your options by going to the new Control Panel. Click on Settings and then click on Updates and Security. Then, click on Advanced Options. Choose “How Updates are Installed” and “How Updates are Delivered” customize them to your preferences.

Some problems with Windows 10 have involved drivers. Check with the manufacturers or Windows Updates to see if new drivers are available. They should be there, and everything works fine once you install the new drivers.

While we have seen a lot of complaints about having to pay for some features that used to be free, we’re seeing that many of them involve having to pay for games such as Solitaire. Our reaction: “Come on!”

The more important concern is whether to use Microsoft’s built-in (free) security software. We’ll just remind you that Microsoft is not in the security business. We strongly encourage you to get your security software from providers who specialize in that field.

Again, just to repeat the experience of loading Windows 10 on my son’s computer, all I did was start the process. While it was loading, I ran some errands. When I returned home, all I had to was accept the licensing agreement, and the computer was ready to go.

We know new technology has its quirks, and we know some people can be intimidated by it. We can talk you through some of the issues with a quick phone call – 973-433-6676 – or remote in to help you. We can also answer some of your questions by email. Just let us know how we can serve you.

Windows 10 to Arrive July 29

The date we’ve been waiting for is out there. Microsoft will make Windows 10 available for laptops, desktops and Windows tablets July 29, and it can’t come a day too soon as far as we’re concerned. Yes, it will be free – if you download within a year of its release. Don’t wait. Here’s why you should migrate to Windows 10 ASAP.

Freebie – Well, it’s a freebie for life if you install it within a year. You know our feelings about freebies: they always come with strings attached. The “free” upgrade is for customers running Windows 7, 8 or 8.1 running Home, Home Premium and Pro versions. And while it will be free for life, early reports indicate that not all the features will be available July 29. Neither will Edge, the new browser that replaces Internet Explorer, nor Windows phone be available. If you have a really old version of Windows, such as Vista, XP or even RT, you’ll have to pony up the money. Speculation is up to $199 for Windows 10 Pro. Enterprise users will be charged for an on-going service, and that’s where Windows will ultimately head with everyone. As we’ve discussed before, software as a service with automatic updates is a good thing.

Easy Transition – Unlike most migrations to a new operating system, you’ll be able to retain all of your data, drivers and settings if you are using Windows 7 or 8. Microsoft used the analogy of the egg and the yolk, calling your data, drivers and settings the egg and your operating system the yolk. The egg stays while the yolk changes. Let’s hope it’s more like “eggs easy over” and nothing gets scrambled. Once you make the transition, you’ll have 30 days to get used to everything and decide if you want to keep it. We fully expect you’ll make that decision pretty quickly. If you find you don’t like Windows 10, you can revert back to your older operating system with a simple click. To further ease your mind, Microsoft will continue to support Windows 7 until Jan. 14, 2020 – almost five years from now – and support Windows 8 until Jan. 10, 2023.

Return of the Start Button – The Start Button is back, and that might be reason enough by itself to migrate from Windows 8 or 8.1. The big advantage for many users is that it will restore a well-known way to navigate through various application programs. However, it will retain some of the visual cues from Windows 8, and those will be resizable to help you find and launch your key apps quickly and easily. Along with the Start Button, there are also reminders when you install new apps and an alphabetical grid when you click on a heading letter.

New Browser – The Edge will replace Internet Explorer. Names aside, the new browser will load pages faster and display some useful information, such as weather forecasts, in a pop-up menu below the toolbar. Edge will also feature a predictive search engine, which could come in especially handy on a mobile device if you’re looking for a restaurant or a store. This could also be a good salvo against Google for getting more search (and advertising) traffic.

Cortana – This is Microsoft’s personal digital assistant. It will differ from Siri or Google Now by giving you the ability to conduct a single search across your hard drive, as well as the cloud and the web, bundling the results into a single pop-up menu.

Apps – We talked about a photo-editing app in our initial evaluation of an earlier version (build, as we say in the tech biz) of Windows 10, and you should find a lot to like with various apps. The new Photos app will scan your devices and OneDrive account for photos, arrange them into a giant collection and automatically enhance them, such as fixing red-eye. Microsoft will use a unified code for its apps that should work across desktops, tablets and smartphones. A new code base makes it easier for iPhone and Android developers to make their apps work with Windows.

With more than six weeks until Windows 10’s release, you have plenty of time to prepare for the migration. Windows 7 users must be running Service Pack 1 to enable the update, and Windows 8 users must have upgraded to the latest version of Windows 8.1. Your computer should have these minimum system requirements:

  • Processor: 1 gigahertz (GHz) or faster processor or SoC
  • RAM: 1 gigabyte (GB) for a 32-bit version, or 2GB for 64-bit
  • Hard disk space: 16GB for a 32-bit OS; 20GB for 64-bit OS
  • Graphics card: DirectX 9 or later with WDDM 1.0 driver
  • Display: 1024×600

You’ll also need to enable your Windows 10 reservation. Look for the tiny Windows icon down in the right corner of your taskbar, and click it to launch the Windows 10 reservation app. However, even if your PC seemingly meets those specifications, it might not be upgraded. Use the “check my PC” function within the reservation app.

If you are cleared for takeoff, the process could take 20 minutes to 3 hours, depending on your computer’s age and networking setup – among other things. It goes without saying that even though the upgrade is expected to be a proverbial “piece of cake,” you should have all of your important files backed up before you start the process.

We can help you make sure your computers are ready for the Windows 10 upgrade. If your computers don’t qualify for the upgrade, we can help you purchase and install the software. If you are an enterprise user, we can help you migrate to the new Windows 10 service. Call us – 973-433-6646 – or email us with any questions you may have about making Windows 10 work for you.

 

Guide Needed for Office 365 Subscriptions

It’s no secret that Office 365 subscriptions are the way to go for small and medium-size businesses. Using the cloud increases everyone’s accessibility to the files they need to do their jobs effectively, and it reduces a lot of your IT management headaches, especially for installing those necessary updates. But while all roads can lead to the cloud, finding the right road for your business can be a daunting task. We can help you find your way.

As one of the IT professionals and Office resellers quoted in a recent article in Channel Pro Network, we are very aware of all the organizations that want to lead you to Office 365. Besides subscribing directly through Microsoft, you can sign up through a number of carriers, such as a cable or telephone carrier. You already use them to access the Internet and, in many cases, to provide your email. Because competition drives them to keep their prices lower or to add capacity, these large carriers need to find ways to increase their revenue. Offering Office 365 as a “software as a service” is one way to do it.

But is it right for you?

As we point out, there are so many different SKUs and plans in Office 365, it can be very confusing. Microsoft offers three packages: Business Essentials, Business and Business Premium. Pricing ranges from $5/mo/person on an annual basis to $12.50/mo/person, but only the premium package includes everything. Microsoft allows you to mix and match services and features from the packages, but you really need to know what they’re charging for this customization and whether the cost makes sense for you. While it might be more convenient to just choose the package that has one thing you need and one or more that you don’t, differences of $3.25 or $7.50/mo/person can add up quickly.

By reviewing our clients’ carrier bills, we see many instances in which they start with free offers and then wind up paying for tools they don’t use. While our reviews can help clients cut their bills, getting us involved in the selection process can put you on the most cost-effective plan at the start. There are two key areas where our knowledge of your application needs and your technology can work for you.

First, we know how many people need to be using each of the various Office 365 tools. We can help you subscribe to just the services you need and set up the access just as you need it. We can take into account how many people work from a central or branch office and how many people need to work from remote locations – and whether they are accessing Office 365 from a computer or mobile device.

Then, we can set up your system to meet those needs and train everyone to make sure they know how to work within your system. The question you need to ask is: Can the large carrier provide you with this level of understanding your set up and your needs right from the start?

Second, once you have Office 365 installed, can the large carrier troubleshoot problems? Microsoft will be able to help you with problems directly related to their product, and they will do a good job with that. But small businesses have unique technology. There is no “standard” computer, server or networking system, and there is no way that anybody providing telephone support can get you to tell them all the technical information they might need to solve your problem satisfactorily. Training a tech support staff to cover every possible combination of systems and potential problems is virtually impossible.

As your IT consultant, we can look at every aspect of your software and technology needs and guide you through the myriad pathways to Office 365 nirvana. We have the knowledge of your systems, and we’ll take the time to help you select the right packages and tools for now and plan for your future needs. Call us – 973-433-6676 – email us to help you find the right Office 365 package for you.

Outlook App Puts Power in Your Hand

Microsoft has amped up the power of Outlook with apps for iOS and Android. They come as Microsoft prepares to release Windows 10, which is designed to work across multiple platforms, and they enable you to work more efficiently while you’re on the go.

Despite the smartphone becoming a primary screen for reading email, most people prefer to deal with action items on their computers. Sorting a lot of email, managing calendars and sharing files require too many steps or multiple apps that don’t work together well on the phone.  The new Outlook app brings together your email, calendar, contacts and files in a way to help you get more done, even on the smallest screen.

Here are some of the features that can help you be more productive with your smartphone or tablet in those short time bursts available between appointments and tasks.

Starting at the top, the Outlook app allows you to segment your email inbox into two broad categories: Focused and Other. The app uses some intelligence tools to learn what’s important to you, and it has a single-tap capability to unsubscribe from unwanted email. That’s a huge benefit when you’re trying to manage email in seconds.

From there, you can continue to use swipes to delete, archive, and move messages, and you can also “schedule” a time to handle a specific message. The feature removes it from your inbox until the time you have scheduled it to return. That eliminates a lot of extra scrolling as you move through the day. The “People” view shows you messages  that the app determines (learns) the people you’re in contact with most by email.

All of these features work across your favorite email accounts, including Office 365, Exchange, Outlook.com, iCloud, Gmail and Yahoo! Mail.

The Outlook app makes your calendars available within the app, allowing direct interaction with your email. The ‘Quick RSVP’ feature lets you respond to meetings (Accept / Tentative / Decline) right from your inbox, without even opening the mail. The ‘Send Availability’ feature lets you find and share available meeting times in email. Once you’ve settled on a time, you can even create a meeting invitation—all within the app. You can view meeting details, invitees and their attendance status.

Outlook simplifies sharing files stored in the cloud.  With just a few taps, you can insert a link to any file from OneDrive, Dropbox and other popular accounts in your email message. Recipients are automatically granted permission to view these files, with no extra steps. You can find files quickly by viewing your recently received email attachments, and you can search across both your cloud storage and your email attachments at once with Quick Filters to let you quickly sort by file type.

The app is free. For iPhones, it requires iOS 8.0 or later. It’s compatible with iPhone, iPad, and iPod touch and is optimized for iPhone 5, iPhone 6, and iPhone 6 Plus. For Android users, Android 4.0 or later is required. If you have questions about how to use it with your phone or tablet, call us – 973-433-6676 – send us an email. We’ll be able to answer your questions or walk you through the set-up steps.

Patch for Patch Tuesday

Patch Tuesday can be a dreaded day even though it fixes a lot of critical breaches and bugs in Microsoft software. Because the fixes are issued monthly, hackers always have time to exploit holes before users get the patches installed. That’s all about to change.

Microsoft announced last week at its Ignite event that beginning with the release of its Windows 10 operating system, security updates will be released as soon as they’re available, instead of once a month. The new update policy will follow the protocol used for smartphones and other mobile devices, which are capable of receiving updates as soon as they are available. That’s part of the Windows 10 strategy to work seamlessly across all platforms, including Apple and Android.

The good news for network administrators is that they won’t have to scramble every month to install a boatload of updates while worrying about what parts of their systems might have been attacked. But they will still need to decide when and how to deploy them. Windows Update for Business will have tools to help administrators decide which machines get updated first and determine when to install or not install specific updates.

SOHO and home users who want their PCs to be frequently patched can choose to do so with the option to sign up for either a “fast ring” of security patches, where security patches are released quickly; or a more conservative “slow ring.” We don’t know how quickly or slowly those updates will be deployed in each “ring,” and we don’t know yet if Microsoft will push out certain updates faster if they’re needed.

We believe that making updates available on an as-need basis instead of once a month will be better for everyone who uses a computer or a device – especially in this day and age, where most people shuttle among computers, tablets and smartphones to access all sorts of data and application files from the cloud. We’ll keep you posted on how the process to deploy updates develops. If you are thinking about upgrading your technology now or sometime in the next 6 to 12 months, let’s talk about the timing to make sure you can maximize your productivity and cost-efficiency. Call us – 973-433-6676 – or email us to start the discussion.

PC Program Folders Explained

Ever wonder why Windows suggests a program file for installing new applications? Ever wonder why it’s good to follow the installation software’s folder suggestion? Here’s why.

Just about all PC-based computers today run 64-bit code (also referred to as x64) and x64 versions of Windows. However, many programs are still written for the older 32-bit version, and a lot of users still want them. To accommodate this backward compatibility, Windows x64 needs to run both 64- and 32-bit programs, and it can do a better job if it keeps these two very different types of code separate.

This may be a bit technical, but the operating system can’t assume that an x86 program even knows that such a thing as x64 code exists, and that could cause problems if they cross. Keeping them in separate folders is the simplest way to avoid problems.

This can get a little bit like Abbot & Costello’s “Who’s on First?” routine, but why is 32-bit code identified as x86 instead of x32? The 16-bit chips in early PCs used the 8086 architecture. Even when the chips went 32-bit in the late 1980s, they still used 8086 code, and x86 model numbers. (Remember the 386 and 486 processors?) So the number 86 now refers to pre-x64 code, whether it’s 16- or 32-bit, although the 16-bit x86 code won’t run in 64-bit versions of Windows.

Why do we tell you this? Because if software you installed doesn’t seem to be working properly or working at all, you may have inadvertently or unknowingly mixed and matched programs and program files. Fixing the error without knowing how all these interactions affect your system could make the problem worse. With remote access to your computer, we can likely fix it or guide you through the fix. Call us – 973-433-6676 – or email us to fix your program-folder issues.

Office 2016 Crosses Multiple Platforms

If you find working across multiple platforms problematic, Microsoft has your solution with Office 2016. The new version is now in preview for IT specialists and developers, and we like how it will be consistent across PC and Mac platforms and on all devices.

Consistency is a big deal, especially for on-the-go business users who switch between Windows and Mac operating systems as well as switching among computers and devices. There have been differences in application-use options and appearances when opening Word, Excel and PowerPoint files, and your annoyance has increased with your level of urgency when you need to work.

Some nice touches for Office 2016 include color-coded headers that correspond to the apps you have open. That’s a great little convenience when you’re working with a Word doc and Excel file – and maybe with a PowerPoint presentation open, too. As you get into working with an app, the ribbon will have a “Tell Me What You Want to Do” box where you can type in your request, such as inserting a table or a picture. You’ll get a list of options.

Outlook will be more customizable to your computer’s or device’s screen, and the photo application within Office 2016 will automatically orient any photo you insert to the portrait or landscape mode so that you’re no longer stuck with an upside-down or sideways view.

Office 2016 should also be better at keeping data from falling into the wrong hands. Expanded use of the “Data Loss Protection” feature, previously found only in Outlook, Exchange, OneDrive for Business, and SharePoint allows administrators to create rules to prevent things like leaks of personally identifying information, such as emails that appear to contain social security numbers.

Office 2016 is available for the Mac, while the Windows version is for developers and IT professionals. Following the Microsoft trend, it’s available by subscription, which we like because it keeps the program up to date for all performance and security solutions.

Those of you who have Office 365 will be able to get Office 2016 as part of your update rights. That’s one of the benefits of the subscription. If we’re holding volume licenses for your business, we’ll give you your upgrade when we can both maximize installation efficiency.

We’ll keep you updated on how we like working with our version of Office 2016, but if you’re ready for an office update, don’t wait. We can help you buy and install Office 365 now and then guide you smoothly through the transition to the latest version. If you’re not sure whether you should use the subscription version of Office or buy it outright, we can present the pros and cons of each for you. Just remember, if you buy it outright, we can’t install or reinstall your software without the disk and serial number.

Call us – 973-433-6676 – or email us with any questions you have about Office 365 and what’s coming in Office 2016. We can help you install it and sync it for all of your licensed computers and devices.

Windows 10: Our Initial Evaluation

We just installed a test version of Windows 10 on one of our laptops to put it through its paces. Based on first impressions, we like a lot of what we’re seeing – unlike Windows 8.

For our businesses, which need to accommodate a wide range of technical knowledge among their users, getting everyone up to speed will be much faster. While Windows 10 has some features of Windows 8, it has much more in common with Windows 7 and XP.

The new Start menu gets back to the efficiency many users became accustomed to with Windows 7 and XP, beginning with its location at the bottom left corner of the screen. But it will have some of the visual cues from Windows 8 that made that OS more adaptable to tablets and smart phones. You’ll be able to customize the application programs you want to activate from the Start menu by adjusting the size and location of tiles to click and launch. If your computer is set up with a touchscreen, you’ll be able to tap and swipe just like you do on a device. That feature may prove useful for people who go back and forth between computers and devices.

Windows 10 will let you click a button to see all of your open apps and windows, and a black box running along the bottom of the display will prompt you to create a virtual desktop to keep everything you open there as an independent work space. Users who like to run several different types of programs will be able to create separate desktops for each. Business users will be able to create one desktop for specific applications related to one type of business task. Home office users will be able to separate work and personal-use applications, and home users will be able to group all sort of uses such as shopping, entertainment and gaming.

Microsoft will be getting closer to how we work and play in many other areas. It will include Cortana, its virtual assistant, which will be able to run in the background and offer assistance as you browse. That will be more useful on mobile devices, especially if you need something like a review and directions for a restaurant on your browser.

The new Photos app will scan your devices and OneDrive account for photos and arrange them into a giant collection. It will also automatically enhance all of the photos it finds, fixing red-eye and exposure levels if you like. It will be completely optional, and works on raw files, too — if you don’t like a change, you can undo it so you can undo changes without affecting the original file.

These are just some general improvements we like for Windows 10. What are some features or capabilities you’d like to see in the new OS? Let us know by phone – 973-433-6676 – or email. We can see if they’re included and help you access them.

Remember, Microsoft will offer a “free upgrade” from Windows 7 when Windows 10 is released this summer, but as we’ve noted before, the free version is likely intended to get you into a subscription that will automatically update to maintain system performance and security. We can discuss that, too.