Software: A Cost of Doing Business

A common question from a number of our smaller clients is:” Does that computer price include (Microsoft) Office?” Our answer is always “no,” and it’s followed by the comment: “Well, our previous guy included Office.” That inclusion may have been questionable at best and didn’t do the client any favors.

The issue typically arises when we go to set up a computer system we ordered for a client. They may have been running a copy of Office but have no master disks or a product key, which indicates they don’t have a licensed copy. That makes it impossible to install the software.

We are not the software police, and we’re not making any accusations. It’s entirely possible you had a legal copy to use if the person who installed the software had a license to do so. Our tipoff is when we see a small business running the enterprise version of Office. No small business would ever buy this version of Office, and Microsoft doesn’t sell single copies. If you happen to be running it, only the person who installed it would be able to reinstall it – if he still has the license.

But as with everything else in life, nothing is really free. If you have “free” use or reduced-cost use of software such as Office but can’t reinstall it and continue your operations seamlessly, what have you saved?

What other costs might you incur? The cheaper cost is simply buying the software. The more expensive cost is any business interruption that results from losing your application software unexpectedly.

What are your options?

First, you can buy a single copy for one-time use on one computer. Shop online. The cost should be somewhere around $220.

If you have more than one computer, you can buy a subscription to Office 365, which provides your Microsoft Office suite and Outlook. It costs $150 per year to cover up to five computers, and you can find plans to cover more computers if needed. With Office 365, you will access your application and data files over the Internet – through the cloud – and you can store a data file, such as a Word document or Excel spreadsheet, on your computer’s hard drive.

You can also buy multiple-computer licenses from Microsoft, and that might be beneficial for small businesses still using Office 2007 or 2010. You’ll need to buy Office 2013, but you’ll have “downgrade” rights to license the software and get the media and product keys you’ll need for reinstallations.

We can help you select the right software purchase plan for your business or home based on the number of computers you have and the versions that make sense for continuity and consistency. Give us a call – 973-433-6676 – or send us an email to set up an appointment. Software has a cost, but not having licensed software usually carries a higher cost.

Steps to Take – Mitigate Fallout from Russian Hacking Incident

If you haven’t seen or heard the news, a Russian group has hacked user names and passwords for some 1.2 Billion accounts worldwide.

We urge you to run a virus scan and malware scan as quickly as possible on all of your computers to determine if your system has been infected. This post from The New York Times, which first reported the incident, covers some basic steps you can take. We’ve discussed them before, and they are now very much worth repeating. If you want to learn more, you can read reports from PC Magazine and The New York Times.

 

As always, if you have any questions or concerns, contact us immediately by phone (973-433-6676) or email.

It’s a Matter of Trust – and Reassurance

Choosing the right technology is a balance between investing your money wisely and getting enough system capability and capacity to do a little more than you might envision at the time of purchase. The planning stage is the time to ask questions and get advice from your IT provider and trusted friends.

Most people are not that tech savvy, but they buy what they’re told because they trust an advisor or more knowledgeable friend. To paraphrase a PSA (public service announcement) from a few years ago, friends don’t let friends buy the wrong technology. Our friendly and professional advice is: Don’t skimp on technology today because it will cost you more money in less time than you think.

The story of a client with a two-year-old computer illustrates the point. He’s rapidly running out of space on his hard drive – which has only 80 GB of storage. Not only is the storage space too small, the rest of the computer’s tech specs are just not up to date for today’s world. A computer should last three to five years. So, spending $100 or $200 more would have avoided spending $500 to $600 or so now.

In 25 years in the IT business, one of the things we’ve learned is that we always ask our technology systems to do more than we planned. Today, a hard drive with 250 GB of space is relatively small, 500 GB can be acceptable, and 1 TB (terabyte) or more is ideal. Besides needing more storage space for bigger files – at work or at home – we need more RAM (random access memory) and faster processors to work with larger more complex files or handle streaming video over the Internet. Disk speeds are faster, too, also improving performance.

As for cost, we haven’t raised our prices on computers for the past two years, but you still get more. That’s because technology continues to improve and prices actually come down. In a sense, you get more power for the same money every time you make a purchase.

In addition to giving you more power, we don’t partition hard drives. This gives you the flexibility to add more programs and the space to store files and access them. When you change computers or hard drives, it’s easier to transfer your data and programs.

Rapidly changing technology makes it imperative to have a professional assessment for your business and a consultation for home computers. Good planning will help you get the best value for your money and give you better performance with fewer worries about your system’s ability to handle more tasks. Call us – 973-433-6676 – or email us to start your assessment or just to ask our opinion. And check with your knowledgeable friends, too. As we see it, the only way you can go wrong is by not going far enough.

Avoid Big Surprises from Summertime Cellphone Bills

It’s so tempting to watch streaming video – movies or ballgames, for example – on a mobile device when you’re out of town. It’s also tempting to tap into that Internet radio station or music website to hear your favorite music on a long road trip. But there could be a big bill you didn’t expect. Here’s what you can do to control your cost.

The first thing you should do is determine what you need to stream and what type of network can deliver the content for you. Video especially eats up bandwidth, so you may need to be judicious about what you watch if you’re cost-conscious.

Some people stream Netflix videos over the Internet. Others like to stay up on their local sports teams and other programming from their cable-TV by streaming through devices such as Slingbox. Both eat up a lot of bandwidth, which translates to using more data. So, think about whether you really need to watch that movie or TV program.

If you’re streaming on a mobile device, you should take care to watch while connected to a Wi-Fi network. You may need to lower the resolution to lower the data being streamed, but that can be OK when watching on an iPad instead of your huge flat-screen TV. If you’re watching over a cellular network, the data files can add up rapidly and so can your cost.

Some people have portable hotspots that enable them to use Wi-Fi-only iPads, for example, through a cellular connection. Don’t forget that because your device is on a Wi-Fi network, it will do all the things it normally does while on a network, such as download apps, back up to iCloud and any other things you’ve set it up to do. It’s good for getting access, but you need to remember that your device doesn’t know it’s really using a cellular network; it thinks it’s on a Wi-Fi network.

Cellular contracts charge you for the number of gigabytes of data you can access during a month. Your charge is based on an agreed-upon limit, and you pay more if you go over the limit. The amount of data and charges vary from one carrier to another. So, once you have an idea of how much cellular data you’ll need to access, talk to your carrier.

If you need to increase your data plan, it’s good to do it before you go over your limits because it can ultimately cost you much less. Conversely, you may already be paying for more data than you actually use. One of our clients had a plan for 5 GB of data per month but was barely topping out at 1 GB. We had the plan lowered to 2 GB per month, saving our client $30 per month.

You should also be careful to avoid roaming charges, especially if you are traveling internationally with a smart phone or device with cellular connectivity. You should turn off the cellular capability. That capability uses a cellular network to find Wi-Fi hotspots, and you don’t want to be on a network with heavy roaming charges.

We’re more than happy to answer your questions about managing your cellular roaming and video streaming charges. Give us a call at 973-433-6676 or email us with your questions or to set up an appointment.

We’ll Back Up Your Everything to the Cloud

Did you know that not all data back-up services back up all of your data? While you may not be surprised to read that, you could have an unwelcome surprise if you need to restore files lost from your hard drive.

When we do audits for new and existing customers, we’re always amazed – and dismayed – that few business owners and home users know how their files are backed up. Of course, that assumes that the files are, indeed, backed up.

Even with a back-up program in use, you still may come up short.

One of the limitations many computer users – business and home – ignore or don’t regard is the limit on data storage. Free services, as most you know, have a cap, and paid services have them as well, depending on how much you want to pay.

Carbonite, for example, won’t back up a file larger than 4 GB. What kinds of files can be larger than 4 GB? One is a .pst file, which can hold your Outlook contact and email files. What would happen if you couldn’t retrieve your contact list after a hard-drive or server crash? What would happen if you couldn’t retrieve a customized dictionary or some other file with data you’ve collected over a long time?

How many videos do you save? Many of them can exceed 4 GB, and let’s face it, a family video can be as valuable as some of your business files. One of our clients was very lucky with videos. He had sent them to someone, so he was able to retrieve them after his computer crashed.

One other problem with many back-up services is that they don’t care which files are important to you. They allot you space, and when you run out, that’s it. You can’t set up any rules to determine which files or types of files get backed up.

We can help in a number of ways. We can set up rules to make sure that certain types of files are backed up. We also monitor your backup activity, and if we don’t see any activity for 72 hours, we contact you to make sure everything is OK – unless you’ve told us you’ll be away and not online. That’s how we put service into your backup.

Contact us by email or phone – 973-422-6676 – to discuss your needs. We’ll meet your storage and budget needs and – most important – meet your retrieval needs.

New Service to Manage Your Virus Protection

We’re responding to that nasty world out there by launching a new service to manage your virus protection. By taking a proactive approach, we can help you stay ahead of the nasties – insidious virus codes and the people who spread them. Here are the details.

We will now install and manage anti-virus software on your computer or computer system for as little as $4.25 per month. While we have avoided recurring, on-going fees, we believe this makes a lot of sense for you. In many ways, its’ an extension of services we already offer.

Many of our customers rely on us to monitor their systems remotely so that we can fix certain problems when they appear, and our customers give us access to their systems so that we can keep them running at peak performance.

We get alerts when a virus or malware is detected, and if something looks like it’s getting out of control, we get continuous messages. In one case, we got a message on a client’s machine that didn’t seem out of the ordinary. During lunch, which happened to be right near our client’s office, the messages escalated. We went there immediately to help out and resolved the issue. Our client’s boss saw us there and asked what we were doing. The client explained how we jumped in and said: “That’s why we have Norman.”

That’s what we do.

Now, we can monitor your system for viruses and reach out to fix problems, including making “house calls” if needed. As with everything else we do, we’ll make it a point to fix your problem as soon as possible.

Unlike some other anti-virus products or services, we don’t require annual renewals. Stay with us for as long as you like and cancel your service at any time. For companies with four or more computers, we can bill you quarterly. Make your life less worrisome. Contact us by phone – 973-433-6676 – or email for more information or to sign up for our anti-virus protection management.

Mail Services Make a Difference

Some people stay with their email out of loyalty or inertia. For some home-based users, we can find a few good reasons why you should switch. For businesses, we can’t find one why you should stay.

First, here’s a little history. Back in the early days, we accessed the Internet through dial-up modems, and some of you may remember CompuServe, which preceded AOL. They tried to have enough local phone numbers to handle traffic and differences in users’ modem speeds. A number of local ISPs (Internet Service Providers) sprang up to meet the demand. Some, such as Mindspring, became regional or national providers.

All of them offered email services under their own domains. You’re still likely to see addresses with AOL and Mindspring. You’re also like to see some small providers still servicing email accounts. Together, there are some problems, especially when you look at the capabilities of telephone carriers, cable companies, Internet-based providers such as Gmail and services such as Microsoft Exchange.

Let’s look at the smaller providers. Email is a 24/7/365 necessity today. Along with texting, it’s a huge communications tool that we use to conduct business and even find meeting places on a weekend day. This raises a critical question: What happens when email service goes down from, say, 7 p.m. Friday until 9 a.m. Monday?

A small provider may not have the capability to respond to outages in a timely fashion, either by having someone to fix a problem or the network to route traffic around a trouble spot. If you are a business, you simply cannot afford to stay with an email service that can’t recover quickly. If you are a home user who does not have a smartphone with email capability, you should still switch, but it may not be critical for you.

Everyone, especially business users, should be looking at their providers and their platforms. AOL and Mindspring, from what we’ve seen, are not upgrading their email-handling systems as fast as others, such as Gmail. We’ve seen AOL users couldn’t open files because their systems could support their needs. They had to save files and then open them outside of AOL.

We realize change is hard for many people, especially those attached to their AOL systems. However, email services from your ISP, Gmail or Microsoft Exchange are much more robust and give you better access from Internet and cellular connections. Keeping an AOL browser can be expensive as well as slow. You still pay monthly access fees for connections that others provide as part of their service. You can still access AOL email from Internet Explorer or Firefox, for example.

We can help you find the email service that’s right for you. Just send us an email or give us a call – 973-433-6676 to start the conversation and develop an action plan.

Pass on Provider-Provided Gateways

Whether you get your Internet and VOIP telephone service from your local phone carrier or cable company, you likely use their “gateway” as a router. They’ll tell you it’s free, but it’s not. You pay a monthly rental fee, for one thing, and you may be bound by the strings attached – later if not now.

You have choices when it comes to choosing and setting up the equipment and configuration of your communications and network systems. For starters, you can have your service provider configure your gateway, which can bring in your TV, Internet and phone service, to be just the modem. That way, you can use your own router for your Wi-Fi network.

Using your own router has its pros and cons.

  • You can use your existing network configuration or, if you get a new router, set up your configuration to match the needs of your office or home.
  • You can control the bandwidth going to computers, printers, TVs, devices, etc. on your network and to any applications that run over your network.
  • You – or anyone you hire – can make changes to fine-tune your network as needed. Your provider’s tech support may not cover everything you want to do, regardless of whether they give you support by phone or send a technician.
  • You control all access to your network.
  • Depending on the provider’s set-up, you may lose some features they provide, such as remote controls or caller ID on your TV screens. In some cases, you can work around those issues.

However, the aspect of provider-provided gateways that we dislike more than anything is that your provider can use your gateway – the device they put in your home or office – to create a public hotspot. While it won’t give outsiders access to your network, we see it as a way to use your service fees to expand their networks when they should be spending money on infrastructure. In some ways, it also makes you dependent on their customer base to provide your service in an urban or more densely populated area.

Once they create that network of hotspots, it becomes easier for the provider to control the bandwidth and affect how you use your network.

Personally, I think that’s just wrong.

If you have any questions about gateway and router technology or need advice or assistance in setting up or optimizing your network, we’re ready to help. We can service any technology system that comes into your house or business and make sure it meets your needs – not your provider’s. Send us an email or call us at 973-433-6676 to discuss your needs or make an appointment.

New Devices and the Texting Blues

We’re starting to see a lot of texting problems for customers who have switched from iPhones to Android devices. They’re not receiving text messages. One of the most common problems is other people’s phones not realizing that their new devices are not on the Apple network – even though they see “blue” while texting.

The reason is that Apple’s network isn’t as smart as the phones that use them. If you switch to an Android or Windows phone, it can take up to 45 days for Apple to remove your phone number from its network. So, when friends with an iPhone or Apple device want to send you a text, they pull your cell phone number out of their directory and send you a message – just like they’ve always done.

And, just as always, they see the blue that indicates they’re sending the text across the Apple network – which, by the way, is why there is no texting charge from your carrier. However, if your new phone is not an Apple, it’s not on the Apple network, so you don’t get the message

If you still have your old iPhone, here’s what you need to do.

Go to “Settings” and then “Messages” and turn off the “Instant Messaging” or “IM.” That will take your old phone off the cellular – or data – network. If you want to hang on to your old iPhone, you can use it like an iPod without telephone capability. Simply go to “Settings” and turn off “Cellular Data.” That will limit emails, web browsing and push notifications to Wi-Fi only.

If you are traveling internationally with an iPhone this summer, you can take similar steps to reduce your cellular roaming charges. You’ll have Internet capability at Wi-Fi hotspots, and you’ll be able to talk to people by using apps such as Skype or Viber as long as you have an Internet connection.

You can read more about the uses of Airplane Mode from Apple. If you need help with your settings, we can walk you through the process. Just call us at 973-433-6676 –not from the phone you want to reset. We can also answer your questions by email.

The Apple of Our ‘i’

With Apple’s announcements of new operating systems and products, the summer of anticipation begins. The word we like to sum up some of the new possibilities is “continuity.” Here’s why.

One of the new capabilities you’ll have with the new iOS 8 operating system for the iPhone is the ability to start writing an email on your iPhone and continue writing it on your Mac, which may be able to run OSX 10.10 – to be known as Yosemite. In many ways, it’s Apple’s attempt to succeed where Microsoft hasn’t in enabling users to work across multiple platforms.

Apple is also offering the capability to send text or instant messages to contacts with non-Apple devices. It will end a major headache for many who have contacts with Android devices (see New Devices and the Texting Blues). Apple also announced several new apps for the new OS.

Naturally, Apple will want you to use that capability on their new iPhone 6, due to hit the market in September. The new iOS 8 will run on the iPhone 4S and all iPhone 5 devices, and it will work with iPad 2 and later.

A lot will be happening this summer as developers start working with the new operating systems. You can read more about Apple’s new features on the company’s iOS 8 Preview page. We’ll keep you posted as news unfolds.