Hello, New Security Technology

Passwords are on the verge of becoming extinct, and for many people, the passing of passwords will be like getting rid of a migraine. With the latest Windows 10 major update from Microsoft, your computers and devices may now say “hello” to you to access Microsoft accounts, and additional security measures may now work together better with smart devices. Facial recognition is playing a big role.

Security is more important than anything in today’s world, and hackers keep cyber defenders back on their heels in many instances. Our message continues to be that you need to harden your security measures while you have control of your computer, device, network, etc. If you wait until it controls you, it can cost you a lot of time, money and aggravation.

Combining facial recognition with another authentication factor is one element of Hello, which is available on certain computers with Windows 10 installed. It replaces a password with biometrics to authenticate secure access to devices, apps, online services and networks with a fingerprint, iris scan or facial recognition. It’s considered to be more user friendly, secure and reliable than traditional passwords, which are easy to crack because most people use simple ones they can remember or leave written notes in easy-to-find places.

You can authenticate a Microsoft account or a non-Microsoft service that supports Fast Identity Online (FIDO) by setting up a facial scan, iris scan or fingerprint to log into a device. Hello uses 3D-structured light to create a model of someone’s face and then uses anti-spoofing techniques to limit the success of people creating a fake head or mask to spoof the system. Once you set up your initial scan, the image will enable you to unlock access to Microsoft accounts, core applications and third-party applications that use the system. You can modify facial and iris scans, and add or remove additional fingerprints, and you can uninstall biometric identification.

Microsoft has updated Hello to support new security keys and offers two-factor authentication. There are keys to authenticate users for Azure Active Directory without requiring that a user enter a username or password, or even set-up Windows Hello beforehand. Technology advances could include authentication through a smartphone, but don’t expect any of those to involve text messages. Your cell phone number can be easily highjacked, and a perpetrator can simply have all of your passwords sent somewhere else without you ever knowing about it.

Windows’ latest update, version 1809, which is being pushed out this month, will increase the number of computers able to use Hello, and that will certainly help expand its user base – which, in turn, will spur more development of more ways to use it.

Microsoft is working with a growing number of service providers and device manufacturers to give its users a more seamless method to authenticate multiple accounts. Ultimately, the industry needs to tighten its false rejection rates and “liveness detection,” which ensures that the scan is that of a living person.

We’re confident that use of these new systems, such as Hello, will make us more secure, especially for business systems. We still see so many offices with passwords attached to computer monitors. Hello will go a long way to eliminating this particular potential for security breaches.

If you have computers that can work with Hello, we urge you to take a close look at implementing it. If you have questions about getting computers that are compatible with Hello or will be, we can help you set it up or prepare you to set it up. In the meantime, we can perform a security assessment to make sure your information technology system has no open backdoors or trapdoors that can allow access. This can be especially important, as one client discovered after they bought a company and started to merge IT systems.

Call us – 973-433-6676 – or email us to talk about your security.

Personally Improving Tech Service

As I’ve said many times before, the greatest value of going to conferences is talking to people. We continuously develop better networks among colleagues and voice concerns to the many techies who man the booths at expos.

One of my crusades for this year’s Ignite conference, Microsoft’s annual tech extravaganza, was to talk with the engineers from the hardware and software companies we do business with on your behalf and my IT colleagues. We get together annually and stay in touch all year long. My specific beef this year was documentation.

In one instance, I had an error message on of our clients’ system. Trying to find the resolution through the manufacturer’s documentation had me going in circles. Then, I remembered a conversation I had with one of my Ignite colleagues about a major issue he had with a piece of HP equipment. It seems that a low battery problem showed up as a “not installed” message, which left me dumbfounded because all the installation steps checked out. Resolving the battery issue resolved the “not installed” error message but having accurate documentation would have resolved the problem much faster.

I talked to Microsoft engineers about documentation for setting up encryption through Office 365. Encryption is a hassle for computer users, but it can play a key role in protecting the security of information. They admitted that documentation was a problem, and my reaction was, “What am I supposed to tell my clients?”

I’m hoping that being able to talk to engineers personally about the issues we face as IT professionals will be addressed. And with many former IT independents in my network going to work for hardware and software companies, my personal connections might help my colleagues and me get better resolutions to the issues we face. Those personal contacts will go a long way to providing you with better service.

The personal connections may prove to be even more valuable as Microsoft rolls out its new Windows 10 updates, version 1809. It has extensive updates and changes that may require tweaking for some clients, and our goal is to make your transition as seamless as possible.

If you need help with installing or tweaking new hardware and software, be sure to call us – 973-433-6676 – or email us for help. It’s likely we’ve picked up a trick or two that the documentation doesn’t cover or make clear.

Refreshing Devices Re-Energizes Them – Up to a Point

Refreshing your computers, peripherals and devices requires you to take a long pause, but in the end, it still might leave you thirsting for better results. If you’re hanging onto old equipment, Tech Data reports a few facts that might make you change your mind.

First of all, the report says, some 46 million small and medium-size businesses rely on devices dating back to 2014. That’s approaching five years, and that can be a lifetime in technology. Second, repair costs for equipment four years old or more can be 1.5 times the cost of repairing newer technology. Finally, PCs older than four years can be less than half as productive – costing an average loss of productivity rate of $1,260, according to an internal study by Microsoft.

Microsoft, which is phasing out Windows 7 because of its increasing inefficiency (Windows 7 Support Ends in January 2020), certainly has an interest in seeing you buy new computers with their operating systems. But they also know that the more efficient and productive their customers are, the more likely they’ll continue to use Microsoft software.

So, with that last point out there, what are your considerations for refreshing or replacing a computer? If you’re running Windows 7, we see replacement as a no-brainer. One client engagement illustrates how extreme it can get. We were tasked with refreshing a 10-year-old computer to get it to run better, which we did at a cost of $200 or so – after we advised our client to replace it. Refreshing, in this case, meant reinstalling software and updating it as much as possible. A 10-year-old computer cannot run the latest versions of Windows or any application software, and you cannot install the latest, most secure browser software. If we had installed a new hard drive and added licensing fees and our setup time, it would have been about $570. A new computer would have been around $800 plus some setup time to properly install the operating system and applications and transfer some data files.

With that as background, let’s delve more into a cost-benefit analysis.

Performance: Older PCs, according to Tech Data, can only run approximately five applications simultaneously without performance degradation, while newer PCs can easily run eight or more, according to a 2016 study. On the other hand, new Windows 10 Pro devices with 7th and 8th generation Intel® vPro™ processors keep users more productive with up to 25 percent more time efficiency. They are also up to 28 percent faster for startup on average compared to Windows 7. Batteries can last up to three times longer on newer Windows devices.

Repairs: We mentioned early on that repairs can cost 1.5 times more for older computers than for newer computers. Some of that extra cost can come from more time to find parts. Generally speaking, older parts are scarcer and more expensive.

Security: We’ve harped on security, and here’s something to add: More than 50 percent of smaller businesses have suffered a data breach or cyberattack with the cost averaging more than $84,000 per breach. Older Windows devices are likelier to lack the latest hardware and software security features, putting data at risk. When you factor in the fact that small-business customers are prime targets for security breaches, you can be looking at costly recovery.   Upgrading to a computer that can run Windows 10 Pro will give you more built-in defenses and increased support for the lifetime of your device.

To translate all this into an action plan, we recommend refreshing and some component replacement for computers three years old or younger. For older computers, especially those running Windows 7, we recommend replacement. Business users will benefit from improved performance and security, and home users will benefit from better security. Call us – 973-433-6676 – or email us to discuss your refresh/replacement needs.

Reboot Your Thinking About Restarts

Restarting your Windows-based computer clears out a lot of electronic junk and improves performance. The only problem is that you may not be restarting – or rebooting – your computer when think you are. We had one client go 73 days without performing an actual restart on a computer, which meant we needed a lot of time to clear out all the junk and reset the system.

One of the most common misconceptions we’ve found about restarting is that people think that simply turning on a computer after it’s been sleeping is a restart. To human logic, that makes good sense. To a modern computer, it’s all wrong. When you select the “sleep” option to close a session at your computer, you’re putting it into a state of hibernation. Your PC will seem like it’s completely off, but it saves a hibernation file to boot back to where you were before going to sleep.

When you tap your keyboard to wake up your computer, you’re using Microsoft’s “fast startup” feature to launch the hibernation file that essentially restores your system to where it was before going to sleep. The combination of sleep and fast startup get you up and running faster to use your computer, and it also helps various software and hardware vendors update your system while it’s not in use. Whatever electronic junk your computer has been holding is still there.

Fast startup also helps your computer get up and running faster from a complete shutdown. In a sense, shutting down your computer puts it into a stage of hibernation if fast startup is enabled, so you’re not getting a complete restart, which is necessary for clearing out the electronic junk. In our experience, fast startup is the root of all evil in a lot of problems we’re finding that can be solved by a restart.

All of this leaves you with two options. The first is simple: restart your computer once a week. It’s sort of like flossing your teeth; it’s another thing to remember, and it’s time-consuming. But it will keep your system clean and maintain a higher level of performance. To restart make sure you have saved all work files and application settings by properly closing out of everything. Then, just click the Windows icon at the bottom of your screen, click the power icon and click Restart.

The other option is to disable fast start. You can do that by doing a search for Control Panel, and then clicking on Power Options. On the left side of your screen, click on “Choose what the power buttons do.” Then, uncheck “Turn on fast startup.” Doing that will give you a complete restart when you power up from a shutdown. It can also be helpful when working with a speedy solid-state drive (SSD).

Along with restarts from a shutdown, we’ve found that clients using a laptop as a second computer have another set of problems. When their computers are out of action for an extended period of time, the startup routine when they power on induces a search for all sorts of system and application updates. In the case of Windows updates, the computer looks at when the last update was installed and then initiates a sequence of consecutive updates. That’s necessary because unless Microsoft issues a Service Pack that consolidates several updates, the latest update is typically an addition to a previous update. If you missed three updates, for example, your computer goes back to the first of that sequence and goes through three update procedures.

That entire process can take up a lot of time, and we usually get a call in the middle of it all because it seems like the computer isn’t functioning properly. The easiest way to solve that problem is to turn a computer once a week. It will look for updates as part of its boot-up, and the need to download and install only one Windows update or just a few recent updates for apps will get your second computer operational faster.

Just remember, though, if you’ve turned off the “fast startup” feature for a computer that’s been powered down, you’ll need to make sure you check for updates.

If you have any questions about restarts and power-ups, call us – 973-433-6676 – or email us. We can walk you through the process to set up the options that will be best for you or work with you remotely to set them up.

Size Matters for Computer Performance

Small mechanical hard drives can be a major cause of poor computer performance. We could add small thinking as a cause, too. It may be time to “right-size” your approach. We’re conscious of price and performance, but we tend to think more about the present price when buying a new computer and not looking ahead to future performance issues.

In too many cases, small drives are the result of being penny wise and pound foolish. A small drive, one in the range of 128 GB, may seem like it has a lot of storage capacity, but it’s really not sufficient for today’s use. Word files, Excel spreadsheets and PowerPoint presentations take up more and more space, and then we have all of those pictures we store. It’s easy to forget that the more megapixels our cameras can use, the bigger the files become. In addition to larger data files, our application files get bigger, too, as we add more capabilities and speed.

We also tend to hold our computers for many years, putting even more pressure on those under-sized hard drives. With less room for the hard drive to move data files around, your computer gets slower as we pack on years of data and apps. The restricted storage space on the hard drive is one factor that shortens a computer’s service life. The other major factor is that it can take 20 to 30 seconds at startup or restart for a computer to be functional, and that’s intolerable for most users.

On new computers, we consider a 256 GB hard drive as the standard unit. It gives most users enough room for the drive to manipulate files. When factory-installed, it’s not that much more money, and it will give you the opportunity to get more life out of your computer.

You can replace a 128 GB with a 256 GB unit, and that will cost $150 to $175 for the hard drive plus the labor to back up and reinstall all of the software – as well as to physically replace the drive. However, it’s still considerably cheaper than replacing a solid business-use computer, which can run $750 to $1,500.

Better still, Windows 10 users can replace a small hard drive with a solid-state drive (SSD). SSDs are electronic, not mechanical. They don’t require space to physically move data, which means they don’t need to be as large to hold and use a similar amount of data. The lack of moving mechanical parts also makes them faster. We don’t consider this a viable option for Windows 7 users because it would take way too much time to get all of the OS updates and prepare the system for the reinstallation of applications and data files.

In practical terms, you don’t need as large a hard drive if you install an SSD on a Windows 10 computer. In fact, you could downsize from a 500 GB mechanical drive and have the same usable capacity on a 256 GB SSD. And, you’ll get better speed. On an older business-grade laptop, such as a Dell Latitude 5550, you could essentially get a machine that’s “like new” for half the price of a new one. Conceivably, it could add three or four years of service life to a two-year-old system.

If you’re running out of room on your hard drive, running out of patience with your computer’s performance, or both, we can help you find the best solution for your specific need. Call us – 973-433-6676 – or email us to talk about it.

Tips from Orlando

Although we played as much as anyone who visits Orlando, we got a lot of work done at Microsoft’s annual tech conference. When I looked at my calendar, I had booked 21 sessions for the week, each session some 75 minutes long, and I probably walked some 40 miles in the expo. I narrowly avoided DBP – otherwise known as “Death by PowerPoint – surviving to get some useful information in many places.

As useful as the sessions were, some of the best learning took place offline while walking the expo hall with fellow members of The Crew. I joined The Crew several years ago. We’re all independent IT consultants, and we stay in touch all year long through a variety of ways, including phone calls. We can turn to each other when we have questions, and my Crew members have been an invaluable resource everywhere we go.

That includes Orlando. When one of members gave a presentation at the conference, we turned up to support him – and we wound up helping him out when he experienced “technical issues.”

Walking the expo gave us access to the best and brightest in the Microsoft arena. All of the booths were staffed by software engineers from Microsoft and its affiliated companies, and we got to talk to them in depth. We could talk about problems we’ve experienced or features we like and get more in-depth knowledge. We learned about workarounds for problems and ways to use advanced features in software and hardware.

Here are my three favorite take-aways from the conference.

  1. Many people who use Microsoft One Drive like to use # and % in their file names, but the system would not accept names with those characters. One Drive now allows you that option, so go ahead and # and % to your heart’s content.
  2. The fall update of Windows 10 will include more capabilities for One Drive. You’ll be able to sync large libraries of files on demand and be able to open files without having to download them.
  3. You can add the ability to share calendars in Outlook or native applications on mobile devices. The feature is not automatically available; you need to re-share calendars each time you want to sync them. While it’s a bit of a pain, all you need are valid permissions for sharing, and you can differentiate each person in the group by color. We can help you set it up.

To borrow an old phrase, we passed the last exit on the information super highway light years ago. With conferences like Microsoft’s annual event, we can be the roadside service resource that keeps you moving. Call us – 973-433-6676 – or email us at any time with any questions or service requests.

Reasons to Reboot

We get a lot of calls and emails about computers not performing as expected. It’s amazing what a good reboot can do – if you really do it.

Rebooting cleans up a lot of the electronic junk that builds up as you go in and out of applications, open and close files and content from the Internet. Like anything else that piles up, all the electronic junk blocks access to your disk space and RAM (random access memory) for applications, files, email and Internet browsing. After two or three weeks of keeping email programs, applications and files and websites open, you’ve essentially clogged your system’s electronic arteries.

A reboot flushes all that stuff out of your RAM. One way to characterize RAM is that it’s like a pad of notepaper. When you run out, you need to erase some information on the pad or get another pad. Rebooting is like erasing the paper in the notepad. It lets your computer start with a fresh, clean slate when you restart, and in most cases, that solves a lot of performance issues.

We always ask our clients with performance problems if they’ve rebooted their computers, and they invariably say they have. When we get into their systems through remote access, we see something different. When we get into conversations, some people with laptops think that they have rebooted their systems just by closing the lid for a few seconds and then opening it back up. Others, with desktop computers, think that shutting off the monitor reboots the computer.

Unfortunately, neither of those actions will reboot a computer. Here’s what you need to do. First, save all open files and emails and bookmark web pages if you want to retain easy access to them. Then, close all applications. You should do the same with phones and tablets before rebooting them.

For a PC or Windows-based computer running Windows 10, click the Windows icon on the task bar on the lower left side of your monitor and then click on the “start” icon on the left. You’ll have the option to restart the computer, which will reboot it.

For Windows 8, point your mouse to the lower-right corner of the screen, move it up and click Settings. Click Power and then click Restart.

For a Mac, you can follow this simple, 3-step process:

  1. Press the power button (or press Control+Eject) and, when a dialog box appears, click the Restart button.
  2. Choose the Apple key and then click Restart.
  3. Press Control+Command+Eject (or Control+Command+Power button).

For phones and tablets, you can power off the device for 10 to 30 seconds and then power them back on.

For all computers, you can hold the power button until the unit shuts itself off. We consider this a last resort because it stops the system with an electronic jolt. But if nothing else works, this will do it. Let it stay off for 10 to 30 seconds and then restart it.

Sometimes, restarting in “Safe Mode” allows your computer to perform some diagnostics and verify basic systems are in good working order. With a Windows7 computer, press the F8 key when you turn on the computer, and then use the Arrow keys to navigate to “Safe Mode” and hit enter.

Windows 10 is more involved, but it’s not that hard once you get into the routine. Follow these steps:

  1. Click or tap the Start button, and then the Power button. You’ll see a Restart button. Hold down the Shift key when you select Restart
  2. When you get the full-screen menu with six options, select Troubleshoot>Advanced options>Startup Settings.
  3. Click the Restart to begin the reboot. You’ll get to a Startup Settings option.
  4. Use the Arrow key to navigate to Enable Safe Mode or Enable Safe Mode With Networking

For a Mac, immediately press and hold the Shift key. The white Apple logo will appear on your display. Release the shift key when you see the login window.

Because “Safe Mode” limits your computer’s capabilities, we recommend restarting in your regular mode once you see everything is functioning properly.

We recommend you reboot your systems no less than once a week as a preventive measure. It shouldn’t be much of an inconvenience. We still remember when we had to reboot computers several times a day. If your system is still sluggish after a reboot, contact us by phone – 973-433-6676 – or email for a remote diagnostics session.

Holiday Cheer from Microsoft and Apple

Microsoft and Apple have put some new, high-price goodies on the market for the holidays. In a word, they’re getting “touchier” as tablets get more computing capability and computers use more touchscreen technology.

If you’re looking for an apples-to-apples comparison…no pun intended…maybe that should be oranges-to-oranges comparison, that may be tough. Both are pricey and feature Intel i5 and i7 processors. Each will do fine for those willing to spend the money. That said, here’s what we like and what you can expect.

Microsoft is heavily promoting its Surface Studio as a highly creative tool for design tasks that have long been associated with Macs. A tablet that acts like a computer, it starts at $2,999 and can go up to $4,199, and it can be used with a variety of tools, including the Surface Dial and Surface Pen, which enable you to draw on the screen. Because it’s a Microsoft product, it comes with Windows 10 Pro and a 30-day trial of Microsoft Office.

The Studio has four USB 3.0 ports (one high power port), a full-size SD™ card reader (SDXC compatible), a mini display port and a headset jack, and it has a high-resolution display and graphics card for artistic and gaming applications.

If you don’t need all the Studio’s computing power, you can choose the Surface Book at $1,499 or the Surface Pro 4 at $899. The trend we see is that mobile users who need more computing power and the flexibility of a tablet for mobility and touchscreen/keyboard capability will be looking more closely at a Surface.

Microsoft is also rumored to be planning to release a Surface phone in the spring of 2017.

The MacBook Pro doesn’t have the Dial or a pen, but its more advanced models have the Touch Bar, which is a strip just above the keyboard. It’s more like something you would find on a tablet. It appears and disappears as needed to give you shortcuts to the controls, sliders, menus and tools that relate to the task at hand. As you tap, swipe or drag the Touch Bar keys, you see the results of your actions. Touch Bar can help you access favorite websites in Safari, answer (or reject) incoming FaceTime calls or get predictive suggestions of the words you may want to use when writing, just like with iOS devices.

With Touch Bar opened to outside app developers, you may see it for many apps, and you can still use versions of the physical function keys, such as for adjusting screen brightness or speaker volume, that used to reside above the keyboard.

MacBook Pro has a big track pad, which we rate as a plus, and the 15-inch model has four USB-C ports — that double as Thunderbolt 3 ports — which can be used for Thunderbolt, USB, DisplayPort, HDMI, VGI, and charging. The USB-C ports are new technology. The basic 13-inch model only has two USB-C/Thunderbird 3 ports. This means you may need a dongle to attach certain hardware. There’s no SD card reader, which could be a problem for photographers.

We’ll have a MacBook Pro in a few weeks, and we’ll see how it’s all set up.

If you’re thinking about either or both of these systems, contact us by phone – 973-433-6676 – or email to discuss how you plan to use it and your budget considerations. We’ll also be able to guide on what to expect when integrating your purchase(s) into your home or office network – and among multiple users.

Windows 10’s Summer Storm

Microsoft’s free upgrade to Windows 10 for eligible computers will end July 29. But rather than just let the offer expire, the company is actively pushing out upgrades. You can expect a storm of activity as part of the effort. If you don’t want to upgrade, here’s how you can batten down your electronic hatches.

Our best advice right now is to let it happen – sort of – and undo it with a rollback. Just make sure you roll back to your version of Windows 7 or 8 within 30 days of the download (and possible installation). Here’s why we believe this is the best course of action. Again, just to remind those of you who could be affected, Microsoft has a free upgrade offer for eligible computers running Windows 7 and 8. The free offer will end July 29. Starting July 30, the upgrade to Windows 10 will cost $119.

In a “big brother” way, Microsoft knows which computers are eligible and which ones have been upgraded. That’s because there’s a chip in your computer that has the information about the version of Windows that was installed when the computer was assembled. It’s not all that bad of a system because Microsoft can use it to push out the correct updates on an as-needed basis to make sure you have all the latest security patches and bug fixes. It takes the onus off you to download and install them. Microsoft also knows which version of the OS you have, such as the Home or the Pro, and that prevents you from, for example, downloading and installing the Pro when you’re entitled only to the Home.

On the other hand, it can be highly intrusive for the upgrades. We’ve had a number of instances in which clients have accessed their computers – at work and at home – in the morning and found a message from Microsoft to continue with the installation of Windows 10. Or, we’ve had clients tell us that all of a sudden, in the middle of the day, their machines started acting funny and then they received messages to continue the Windows 10 installation process.

Naturally, none of these clients had taken advantage of the offer, but Microsoft can’t distinguish if that was by oversight or intent. (Add your own comment here.) Essentially you have two options:

  1. Go through the entire installation and then roll your system back to Windows 7 or 8.
  2. Don’t accept or agree to the terms and conditions.

Each option has its own set of consequences.

If go through the installation and then roll it back, that’s a major time suck. However, we have not encountered any problems with getting old systems back and running again. If you don’t accept or agree to the upgrade, you will lose your entitlement to the free upgrade – at least so far as we can determine. We have not gone through the process of trying to reclaim it.

To make your best decision on whether to accept the upgrade to Windows 10, make sure you are clear on what you need.

We firmly recommend the Windows 10 upgrade because it has a lot of new security measures, and the support for security and bug fixes are crucial to keeping data safe. For home and SOHO systems and for offices that are not using highly customized application software, the upgrade should work well. However, if your application software will not work with Windows 10 or not work as well as it should, we recommend that you keep your present Windows OS. Application software developers and publishers are working to upgrade most packages, but we all know that it’s a complex endeavor.

If you need to reinstall Windows 7 for any reason, it’s still a pain, but Microsoft has released an update to cover all the updates as a one-time deal. That will ease the pain somewhat, but the longer you wait – assuming you have a choice about when to do it – the more updates you’ll need to install manually going forward.

If you have any questions at all about Windows 10 and any other version of the OS, please contact us as soon as possible by phone – 973-433-6676 – or email. We can answer your questions or schedule any work that needs to be done to keep your system running smoothly and safely.

Windows 7 Pain Management

Windows 7 is still a viable operating system for many businesses, but as more users and software application publishers migrate to Windows 10, using the older system can be very painful. Managing that pain isn’t easy, especially when you have a large, highly customized application package that simply can’t be upgraded to work with Windows 10.

The problem comes when you need to reinstall your Windows 7 operating system. There is just no easy way for this OS, which is 11 years old. In technology terms, that’s more than just a ripe old age. In real-time terms, that old age creates a lot of problems.

The re-installation problem requires you to follow these steps:

  1. Install Windows 7 using your valid installation disk. That’s pretty easy, but don’t get overconfident.
  2. The installation process will ask – really, require – you to download and install Service Pack 1. It’s the only service pack that Windows ever issued for Windows 7. Nor has Microsoft ever released a “roll-up,” which would be a compilation of all updates since Service Pack 1.
  3. So, after you have downloaded and installed Service Pack 1, you’ll need to run Windows Update to get all the critical security upgrades and patches.

Windows Update has more than 200 important updates. You need to start the sequence, and then, you need to pay attention. There are numerous points along the way where you need to reboot your computer to complete the installation of an update. Then, you need to continue Windows Update.

We have reinstalled Windows 7, and it has taken us two to three hours with a fast Internet connection. If you have a slow connection, it can be like riding a bicycle on the New Jersey Turnpike.

If a re-installation is something you must do, we can walk you through the steps. However, you must be asking why all of your application software can’t just run on Windows 10?

For highly customized software, such as a Sage accounting program that one of our clients uses, there is a compatibility issue as well as a financial consideration. Windows 10 has a number of security features that will not work with a Windows 7-based application program. They are not issues you can solve simply by not using all the features. The application software must be compatible with the OS. The financial consideration is that an upgrade to the accounting package would be $15,000. The cost of the time to reinstall Windows 7 is nowhere near that, and that’s probably the pain-management equivalent of taking aspirin until the pain goes away.

If you are fortunate to have some planning time, you can manage the pain more effectively by talking with the app publisher about updates. Those are always difficult for the app publisher because customized programs take a lot more of their time. They need to write the upgrades into their basic package and then to several steps farther to add your customization. Customized software packages have a lot of moving parts.

Some other factors to consider as you migrate is how much you need to keep everyone together. If you have a senior executive moving to Windows 10 ahead of most of the people in the department, how will that affect everyone’s ability to use the same applications. Windows 10 and Windows 7 versions may be quite different.

In addition to the application aspects of the software, will there be major security gaps between the older and newer versions? As we are harping, security is extremely critical in today’s business-computing world. When you leave certain doors open to get the work done, you may leave an opening for an outsider to come in and compromise your system’s integrity.

If you see your business coming to a crossroads, contact us as early as possible by email or telephone – 973-433-6676. The more time we have to look at your options, the better your probability of having the best possible outcome in managing the pain of transitioning your OS and application software to a more stable, efficient and secure system.