As I’ve said many times before, the greatest value of going to conferences is talking to people. We continuously develop better networks among colleagues and voice concerns to the many techies who man the booths at expos.
One of my crusades for this year’s Ignite conference, Microsoft’s annual tech extravaganza, was to talk with the engineers from the hardware and software companies we do business with on your behalf and my IT colleagues. We get together annually and stay in touch all year long. My specific beef this year was documentation.
In one instance, I had an error message on of our clients’ system. Trying to find the resolution through the manufacturer’s documentation had me going in circles. Then, I remembered a conversation I had with one of my Ignite colleagues about a major issue he had with a piece of HP equipment. It seems that a low battery problem showed up as a “not installed” message, which left me dumbfounded because all the installation steps checked out. Resolving the battery issue resolved the “not installed” error message but having accurate documentation would have resolved the problem much faster.
I talked to Microsoft engineers about documentation for setting up encryption through Office 365. Encryption is a hassle for computer users, but it can play a key role in protecting the security of information. They admitted that documentation was a problem, and my reaction was, “What am I supposed to tell my clients?”
I’m hoping that being able to talk to engineers personally about the issues we face as IT professionals will be addressed. And with many former IT independents in my network going to work for hardware and software companies, my personal connections might help my colleagues and me get better resolutions to the issues we face. Those personal contacts will go a long way to providing you with better service.
The personal connections may prove to be even more valuable as Microsoft rolls out its new Windows 10 updates, version 1809. It has extensive updates and changes that may require tweaking for some clients, and our goal is to make your transition as seamless as possible.
If you need help with installing or tweaking new hardware and software, be sure to call us – 973-433-6676 – or email us for help. It’s likely we’ve picked up a trick or two that the documentation doesn’t cover or make clear.
- 9 Oct, 2018
- Norman Rosenthal
- 0 Comments
- hardware, IT Support, Microsoft, performance, small business, software, Windows 10,