The Night the ‘Office’ Went Dark

Two weeks ago, Microsoft’s Office 365/Microsoft 365 cloud-based services, which include the online Office apps, went down for as long as five hours in some parts of the United States, Western Europe and India. As of this writing last week, users were still reporting sporadic outages of some services. So far, our clients have not been affected, but It’s a fluid situation.

No matter what happened and what might happen, you can protect your data by backing up your files in more than one place. The outage hit Azure, a Microsoft platform, that we use for our backup for Microsoft 365, which was known as Office or Office 365. Microsoft 365 is built on Azure. It wasn’t the first time it was hit by an outage, and it won’t be the last. In its most recent outage, Azure and Microsoft 365 were affected by what was reported as a major Azure Active Directory authentication issue. In practical terms, users got kicked out of cloud-based applications, such as Office, Outlook, Exchange, Teams and SharePoint. It lasted from roughly 5 to 10 p.m. on Sept. 28.

Microsoft said very little but referred to an update in their network structure – and then said they rolled back the changes to an older version. It was all automated, but because of the authentication issues, some administrators couldn’t see the changes. Over the course of two weeks, problems cascaded worldwide – and randomly. Despite what Microsoft reports, we haven’t seen any satisfactory explanations of what happened and how it was fixed.

In this case, we don’t know of any data losses, but if you can’t access your files, they’re as good as lost until the service comes back. That’s where multiple backups are valuable. As a small business or home user, you may still have a computer with a version of Office installed. If you can pull a file from another storage site, such as Mozy (one of our partners) or Dropbox, or from an external hard drive, you may be able to work with your file. You also can store files on your computer’s hard drive.

One of the problems with an outage such as the one that hit Azure, you never know when it will hit. We reported on an outage two years ago, and we did have at least one client who was affected.

At the time we were affected, we were doing a setup at a client and needed to get a big file from Azure. When I logged in to get it, I got no access; I just got a message they would send a text. I had an external hard drive with an old version of the file, and that was not suitable. Transferring the file remotely from my office computer would have taken too long. We solved the immediate problem by transferring the file from my computer to my Dropbox account and then downloading it from there. We and our client were fortunate that I had the capability – files stored on a computer I could access and Dropbox – to initiate a solution.

Azure solves recovery issues for us because it works seamlessly in the background with Office 365, including Outlook and its PST files for your email. For some, backing up email may be more important than backing up files.

As an IT professional, I like Azure’s ability to generate reports – with more capabilities coming online all the time. Microsoft constantly uses customer feedback to add more power to the platform. That gives us the ability to go back into our clients’ backup records to trace incidents and to restore files after a catastrophic event. That’s critical because it can be 90 days – sometimes longer – before a hack or data loss is discovered by a client. When that happens, we can go back in time through the power of Azure to find data files that help us help you recover.

We can help you with continuity during various service outages, but it all starts with accessing your data.  Call us – 973-433-6676 – or email us to discuss your backup and file storage options. The cost of a workable redundancy system may pale in comparison to the loss you could suffer from the loss of data or the loss of access to your data.

PC vs. Mac: Burned at the Stake?

Religion and politics have not been the only subjects to generate intense discussions, if not outright arguments. The choice between a PC and Mac has generated the same feelings, but in actual experience, we’ve seen more détente – or ecumenicism. Many of us have PC computers and Apple mobile devices. Heck, many people even use Macs to run Windows programs. Are they about to be burned at the stake in a high-tech holy war?

The short answer is: Probably.

Way, way back at the dawn of the personal computing age, Apple and DOS (disk operating system) were the technologies that drove desktop computing. Within a few years, Apple established itself as both an operating system and a line of products. Microsoft used DOS to establish a line of software products (that evolved into Office and other business applications) that could be used with computers made by various manufacturers.

Both computing systems developed personae. Macs were graphically oriented and cool. PCs were no-nonsense and businesslike. Apple held tight control over its software and hardware. Microsoft and the rest of the PC world that developed were more open source, allowing in more hardware manufacturers and software developers and letting users customize systems to meet their needs and wants. Cool artists used Macs, and the wheels of commerce were driven by PCs.

Only problem was, businesspeople wanted to be cool. The industry gave them that ability. For many years, Macs had Intel processors that enabled their users to run Windows-based programs. It not only enabled people to have either a PC or Mac for doing work, it also enabled PC users to have cool iPhones and iPads that they could sync together.

This, of course, was a boon to developers. Apps like Parallel sprung up, and everyone could go merrily along the path of their choice.

But all this may be about to change. Apple is planning to drop the Intel chips and make its own for its products. We can speculate about all the business reasons Apple has to take this route. Besides being able to control its costs better (though that could be arguable), it would be more cost-effective to have the same chip for Macs, iPhones and iPads. It would make it much more efficient in so many ways to share apps and technology across all those devices and provide better security and customer service.

It could force its cool business customers to choose between being cool or getting down to business in a Windows environment. You may not be able to run those great PC programs with Parallel or a similar app. It may force business app developers to revise their code to fit the Apple system – and you can guess who’s going to pay for that. Once upon a time, Apple had its own word processor and spreadsheet programs, and it could decide to have them again.

We don’t know how things will shake out in this “holy war” between these two monolithic systems or if the shakeout (or shakedown) will happen. If you are one of those people who are attached to the Mac computer and Windows-based apps, you should talk to us. We can assess your needs and help you decide on a technology path that minimizes your risk of being burned on somebody’s technology stake. Call us – 973-433-6676 – or email us for an appointment.

Health Wearables in Style at CES

Wearables caught our eye at this year’s CES (Consumer Electronics Show) in Las Vegas. There’s a wearable for almost any health condition, and that has its own set of pros and cons.

The big pro, as we see it, is that you can monitor so many health conditions, such as your heartbeat, blood pressure, blood sugar levels and if you have sleep apnea. A wearable can even detect AFib. The downsides, as we see them, are that there are too many proprietary technologies that require you to wear their own watch or wristband. That immediately conjured up in my mind an image of someone rolling up his sleeve and showing his arm full of watches – just like a guy trying to sell you something on the street.

We clearly will need some sort of a more ubiquitous watch, like an Apple Watch or Fitbit, to consolidate these capabilities into one wearable device. I would shudder at the thought of getting behind an overdressed health fanatic at airport security.

On a more helpful note, Amazon, Apple and Google are joining other internet and technology giants to join a project called “Connected Home Over IP”. The group aims to make it easier for device manufacturers to build products that are compatible with smart home and voice services such as Alexa, Siri and Google Assistant.

We like this development because it will reduce a lot of electronic clutter by allowing you to consolidate a variety of smart-home technologies into one platform. That can help you control them better from a smartphone, and it can help make your home more secure from hackers because you only need to worry about a single control point.

We’ve embraced a lot of smart-home technology in our family, and the convenience is a great benefit. But we’ve always wondered about where the security is. It’s up to us to demand better security from the internet industry and product manufacturers, and this is a step in that direction. However, it’s still up to you – more than ever – to secure your IoT devices to make your smart-home technology truly smart.

Finally, there was a lot of buzz over sex and technology. We’ll sidestep all the lurid details, but sex has always sold, so we’ll be in for more of it. One sex-product developer even won an award for innovation, but it was pulled after some heavy pushback.

Sex toys aside, more technology will continue to hit the markets for anything that affects your life – for work and for play. As you add more technology, you’ll need to make sure your network has the capacity to handle new devices and systems, and you’ll need to make sure it’s all secure. That’s where we can help. Call us – 973-433-6676 – or email us to help get your new technology running.