The BYOD Hangover

Some businesses got drunk on BYOD – Bring Your Own Device. They bought heavily into the idea that they could cut costs and get more work out of employees by letting them use their own mobile devices and computers. Now we’re starting to see more problems for businesses, individuals and everyone they touch electronically.

Ten years ago, the benefits were clearly present for businesses and their owners/partners and employees. As the first generation of smartphones, mostly Blackberry, took hold, busy people and small businesses found they could untether themselves from office systems. Tablets, starting with iPad, increased their freedom because their bigger screens and keyboards made it easier to read spreadsheets, written documents and email and update files or respond to email.

  • Salespeople could access pricing lists, customer records and just about any critical information they needed to provide better service.
  • Everyone with a smartphone – and soon after, a tablet – could respond with increasing capabilities.
  • Busy parents could stay in touch with the office, giving them more flexibility to manage their lives.

In our business, IT professionals could respond to client or corporate information management needs from anyplace that had cellular service.

As Wi-Fi and all forms of communications networks grew and more smartphones and tablets came to the market, along with various carriers, the ways to stay connected lost all technical limits. And because everyone wanted to have their own personal technology – smartphone, tablet, laptop or desktop computer – to use on their own time, businesses of all sizes met the demand. Employees no longer needed to have specific products. IT managers were able to incorporate everyone’s devices, and employers were happy to give everyone 24/7/365 work capability.

It was intoxicating for everybody. Now, it’s intoxicating for hackers and cybercriminals; everyone else is having a big, bad hangover. The problem is security.

Here are some sobering concerns:

  • While we can help our business and professional services clients secure their networks and access to the data on their corporate servers, we need to educate employees about programs to control security. A business really needs to depend on its employees to keep their individual devices and computers secure. One hole can be an entry point to sensitive data anywhere.
  • Mobile phones and tablets are becoming more vulnerable to security problems. Why? That’s where the money is. With people conveniently accessing critical data over cellular and Wi-Fi networks all the time, hackers are finding more ways to penetrate security measures. Everyone needs to make sure they know that anybody in the world can take a peek at their business on any unsecured public network – like one in a coffee shop, hotel lobby or airport.
  • Even if you take every available security step in your corporate and personal systems – strong passwords, strong firewalls, up-to-date and active anti-virus and malware software – anyone with access to your system who doesn’t follow the same precautions puts you at risk.
  • The convenience of publicly accessible storage sites, such as Dropbox, can lead to the loss of privacy of your data. When you give someone the ability to download files from a storage site onto their own computers or tablets, you effectively give them ownership of that data. That means an employee can “own” client lists, financial information, etc.

With the horses already out of the barn and out on the open range, you can’t corral them and bring them back. But there a number of steps you can take:

  • Educate everyone in your organization about the need for security and what they need to do:
    • Have strong passwords and change them often
    • Be aware of when they are on unsecured public networks
    • Keep their own personal technology protected with up-to-date, activated anti-virus and malware programs
    • Understand that any holes in their own security systems can open holes for hackers to get into your business’s system and the systems of anyone or any organization they’ve ever contacted over the Internet – and that it can go viral from there
  • Require strong passwords (combination of upper and lower case letters, numbers and special characters) to access your data files wherever they are
  • Require frequent password changes
  • Determine which files need to stay on a secure server that you control
  • Backup data securely and often
  • Monitor your backup

We can help you with all of these steps:

  • Lunch ‘n’ Learn programs about security
  • Audits of your system’s security
  • Monitored backup services

Contact us by phone – 973-433-6676 – or email to keep your data clean and your systems sober in the BYOD environment.

Finding Tech Discounts

We love Apple products, but we hate paying top dollar for them. Apple stores have been the traditional retail outlet for many of the company’s products, but this year, the landscape has changed. You may find competitively discounted prices at leading retail stores and websites.

We’re not privy to Apple’s marketing and sales strategies, but we are seeing the Apple store as the place to showcase technologies, take care of repairs and let customers come in and really put a product through its paces. Factory-trained experts can better concentrate on answering questions and offering suggestions without the pressure to sell at full retail prices.

When it’s time to make the purchase, we’re finding lower prices at “big-box” retailers, and that includes many of the latest iPads and Apple Watches. We suspect the retailers are happy to offer Apple products to help build traffic for all other types of products, and if they make a little less on an Apple device, they can more than make it up selling something else.

We’re also finding more widespread buying opportunities and lower prices on Microsoft’s Surface tablets and other manufacturers’ tablets and devices. It could be the start of a “tablet war,” that also includes Samsung and puts three mobile operating systems into play.

The winner of any tablet war should be the consumer. Each tablet manufacturer has several models on the market of varying ages and capabilities – and putting them on the open retail market heats up the pricing competition.

Naturally, this wide-open market is not restricted to tablets. Computers, mobile phones and TVs are part of the product mix. All of this puts it on your shoulders to find the best prices. Research both online and brick-and-mortar retailers for the best prices but be aware of a few caveats – all of which add up to caveat emptor, or buyer beware:

  • When shopping a specific brand and model, make sure you are comparing the same performance specs for the products offered at each store. TVs especially may be a mix of older and newer models, with the older ones having lower refresh rates and resolutions or not having as many features, such the number of HDMI and USB connections or older connection ports. Some may or may not Internet connection capability. There’s nothing wrong with the older or lesser technology; just don’t think you’re scoring a deal that’s too good to be true.
  • Some items just may not be discounted. They may be too new to the market and still have a WOW factor, or their market may be so limited that the manufacturer cannot produce and sell enough to take advantage of any economies of scale.

As you get deeper into your shopping and price comparisons, questions will inevitably arise about whether a product and its price are right for you. We can help you with both the questions and the answers. Just call us – 973-433-6676 – or email us. And remember, we can help you set up any home electronics system.

Jailbreaking Devices Makes You Easy Prey

Everyone who has ever played Monopoly covets the “Get Out of Jail Free” card. It’s instant freedom. Some people like to “jailbreak” their cellphones for the instant freedom of doing something a manufacturer or carrier never intended. But if you jailbreak a phone or other device, you’ll likely never pass go and collect $200 – nor will you find free parking. You and others are more likely to pay a lot of rent.

Here’s why, and it’s very simple. Most updates for phones, tablets and computers – if not all – revolve around security. With so many more hackers using more sophisticated tools to get inside of any system, security is a preoccupation. Whenever you jailbreak a device, you open a hole for someone to breach.

It wouldn’t be that bad if a security issued affected the owner who jailbroke a device. Unfortunately, this can go viral very fast. Let’s look at one possibility – and you may never look at your babysitter the same way after this.

People jailbreak devices to get application feature sets, among other reasons. It could be that a high school or college student jailbreaks a phone to download music. Now, let’s say you and your babysitter use smartphone apps so you can transfer funds to pay up at the end of the night. There is no way for you to know if someone has used that security breach in the download app to get into your babysitter’s financial information. If they have, they could use that information to trace your bank account that’s associated with your phone.

But it’s not just your babysitter. Anybody who uses the convenience of paperless money transfer can be vulnerable to a security breach if one of you has jailbroken your device. We recently saw an article in a British newspaper about 250,000 iPhones being hacked as the result of Apple Pay transactions. The article had a sensationalistic tone, but once you got past that, it was easy to see that all hacked phones had been jailbroken.

If you use Google Wallet, the Android platform, you face the same hacking risk if you jailbroke your phone. In our “tap-and-go” world of speed and convenience, it won’t matter how secure the payment system is if your phone is the weak link.

So, your safety is very simple. Don’t jailbreak your phone, and be very careful about where and with whom you do on-demand business. I, for one, have a pretty high level of understanding about what goes in the electronic netherworld where hackers play, and I would never be foolhardy enough to think I could beat them at their game.

If you have a jailbroken phone and want to relock it, we can walk you through a procedure. However, be aware that once you start the process, it’s irreversible, and you will delete all information, files and settings on your phone. If you want to re-lock a SIM card, it must be done by your carrier. Only they have the software to restore factory settings for their network. If you are buying a used cell phone, we can help you with the process to make it safe and secure. We can answer any questions you may have about cell phone security. Call us – 973-433-6676 – or send us an email

OS Updates from Apple

You can look for iOS 9 for your Apple devices later this month and OS X El Capitan for your Mac computers later this fall. Here’s what to look for when you see them.

iOS 9 has been in public beta testing, and the good-and-bad of that is that a lot of testers find lots of bugs. While it generates a lot of public complaining, the process gives Apple’s developers the chance to fix “real world” problems before the great masses of “real world” people start using it.

So, let’s get our technical issue out of the way. I had problems calling my wife cellphone-to-cellphone on the Verizon network. I got a weird message about circuits being busy, and other Verizon users had trouble with voice mail. When I called Verizon, they asked if I was using iOS 9. When I told them I was, they said they were working on the issue. That’s why I like public beta testing.

Now, for the features. A recent CNET review points to improvements in Siri, the Maps app, search tools and battery life. The new iOS will be available for devices as old as iPad 2 and iPhone 4S – which may correspond to the changing world of phone carrier contracts and data rates. Regardless, here some worthwhile features:

  • Siri will be able to answer questions that relate to locations and times, such as “Remind me to call Mom when I get home,” and she’ll deliver in seconds.
  • When you launch a Spotlight search by swiping right from the first home screen or swiping down, you’ll get your most common contacts, recently used apps and other info. It could tie Maps and your location to nearby places of interest.
  • Apple now has its own News app.
  • Maps now works with public transit. Touch a Transit tab at the top to see all sorts of options to get there via public transportation. You can even tap a train station or bus stop to see all of the lines that pass through that stop or what exit to take from a station.
  • The keyboard has a system-wide font change, and it shows letters in lowercase when shift is off. The display will shift to “caps” when you tap the shift key.
  • The Notes app allows you to quickly make check lists, add formatting to notes and add images. There’s a scribble pad to draw with your finger on screen, and you can select pen types and colors.
  • The new Low Power Mode could add up to 3 hours to battery life. Flip a switch in the settings, and you can reduce or disable functions like background app refresh and visual effects.

OS X El Capitan for Mac computers is also in public beta testing. Some items of interest include:

  • A split screen lets you view two apps side-by-side.
  • Wiggle your finger on the trackpad to find your cursor.
  • Spotlight pulls in search results for weather, sports, stocks and videos. You can also use natural language to find what you’re looking for.
  • Mail borrows some swipe actions from iOS 9 and ties better your calendar.
  • Maps also picks up the iOS 9 tricks, and you can sync app results between your Mac and iOS 9 iPhone.
  • Notes borrows from iOS 9, and Safari has three new features
  • The ability to hide the menu bar is now built in instead of being a separate app – giving you every last inch of your screen if you have a compact MacBook.

If you have any questions about installing the new Apple operating systems and synching devices and computers or need help getting your systems up and running, we can help. Call us – 973-433-6676 – to have us talk you through the process or email us to schedule help.

Updates are Easy…and Necessary

There’s a reason why you should update your software on a regular basis. The updates fix security issues and other bugs. It’s an easy process. Just set up an automated routine and never worry about downloading and installing them. An example from a new client shows the consequences of neglect.

When we took on our new client, we were given a laundry list of issues. There’s nothing unusual about that because nobody changes their IT support provider unless there are a lot of problems. In working through the list, we found that their operating system had not been updated for months – nor had they updated their virus software.

To us, this is unbelievable. It’s also totally avoidable. Too many small offices and consumers think the updates are not important. We consider them absolutely necessary – and for small businesses and individuals, they may be even more vital than for larger systems. The reason is that mid-size and large businesses have dedicated IT staffs to monitor and maintain their systems. Smaller system owners rely on themselves and outside support providers to do that work. When that work is not done, IT systems are exposed to all sorts of vulnerabilities.

We monitor our clients’ systems, especially at update time; to make sure everything is in order and to let them know if there are issues. System security is the big thing. With so many types of hackers looking to either steal personal information or hold your files hostage for ransom, security simply has never been so important.

Along with your operating system and program files, it’s vitally important to update your virus and malware software. It’s easy to do.

Microsoft issues updates on the second Tuesday of the month – Patch Tuesday – generally in the afternoon. If you are set up for automatic updates, your computer will automatically download them within 24 to 48 hours. Your only obligation is to restart your computer for some of the updates to take effect.

Windows 7 and 8 users can refer to this article from Microsoft to set up your automatic updates, including whether you want to install them automatically or be notified so you can install them at the time of your choice. It’s a four-step process.

The only caution we have is to be careful of anyone contacting you out of the blue to fix your computer online. Microsoft and Apple, for example, will NEVER contact you about a problem with your computer. If you get an unsolicited email or call from someone who implies he or she can fix a problem with your computer, delete the email or hang up the phone call. If you are concerned about your computer system, call us.

If you have any questions about setting up automated Microsoft updates or determining which suggested updates to install – as opposed to those you must install – call us at 973-433-6676 or email us with your questions. We can help you set up an update program for all of your software applications.

Eye on 2015

Every year holds promises for new technology. Here’s what we see coming in 2015.

For Apple fans, we expect to see the Apple Watch and the iPad Pro. With the iPad model, we’re likely to go from mini to maxi. Some details are starting to leak out, including a 12” to 13” screen, which would put it into the Microsoft Surface category. Speculation includes a new processor and four speakers in the new model with a release date in early spring.

Early spring is also a rumored release time for the Apple Watch. We’ll be watching.

On the Microsoft front, we just loaded a test version of Windows 10. We’ll see how it flows and what similarities it has to Windows 8 and the things we liked in Windows 7. Rumors abound on this product, too, but we hear rumblings of a Microsoft “event” for late January. The rumor mill also points to the operating system working across all platforms, including smartphones, tablets and Xbox One consoles.

We expect a continuing trend toward more use of Microsoft Office 365. We sell it to a lot of our clients and continue to recommend it. We helped a client with Exchange cut costs from $700 to $96.

We also look for improvements to Office 365 and Outlook for the Mac. It was released on Halloween (how’s that for “trick or treat?”), and we immediately downloaded it while traveling. It has the look and feel of Office and Outlook, and while there are some differences between Windows and Mac in the way I use it, the Mac version is 1000 times better than it was. We still don’t have One-Drive for the Mac, but we’re hopeful that will come out next year.

The other tech darling of the consumer world is 4K ultra high-def TV. Flat screen TVs with 720 and 1080 resolution have gotten dirt cheap to the point that you can save a lot of space and electricity costs by junking your “tube” TV.

But if 4K TV catches on in 2015 as we expect, it’s just a matter of time until you’ll want to have it. Priming that pump will be the growth of non-cable, non-satellite content delivery technology from Amazon, Apple TV, Roku and others.

New content delivery systems are just another reminder that technology can change on a dime. So if you’re contemplating a new purchase, be sure to talk to us – especially if you’re buying technology for your office and are looking for tax-saving opportunities. If you don’t need next year’s soon-to-be latest and greatest, you can find some good pricing on this year’s technology and be eligible for applicable tax write-offs for office systems. Call – 973-433-6676 – or email to set up an appointment.

iOS 8 Family Affair

With iOS 8, Apple made great strides in helping families manage iCloud accounts and Family Share. Now, you can have separate accounts for up to six family members with parents able to control what their children buy and download.

Sharing music, apps, photos, movies and other iTunes purchases was a pain in the neck before Apple got all of its bugs out of iOS 8. We always found the biggest problems involved tracking what individuals bought in the iTunes store and then keeping adults’ and kids’ content separate. This had little to do with what’s appropriate; it was more a matter of neither wanting the other’s content.

Now, all you need to do is get iOS 8 on all devices – iPhones, iPads – and the Yosemite operating system on Apple computers. You can go to Settings on each device and enable Family Sharing and then go to iCloud settings. The set-up can be a little complicated. One person, designated as the Family Organizer, needs to go to Settings > iCloud > Set up Family Sharing… and follow the instructions, which include entering an iTunes ID and agreeing to paying for anything downloaded by the family members.

Here’s where it can get a little tricky – and there are some things we are still testing out as a family. While I am our Family Organizer, my wife and I have Approval Rights for any purchases made by our children. However, we also have it set up so that if someone – like a doting grandparent – gives them Apple gift cards, any charges for their downloaded material is drawn from their accounts before their parents pay.

We have helped a number of clients set up Apple Family Sharing, and we can help customize your set-up for your family’s needs. Just give us a call – 973-433-6676 – or send us an email for an appointment. And remember, we are available without any holiday surcharges to help you set up any electronics during this festive time of the year.

New iPhone Worth the All-Nighter

As you know, we waited on line all night at our local UPS depot to claim our new iPhone 6+ at 7:30 in the morning. Now that we’ve had the chance to use our new phone, we’re happy to say it was worth the effort to get it as soon as humanly possible. Here’s our report.

We like the new phone and the new iOS 8 features, especially the My Health app. We believe it can be a life saver. When you set up the data, it asks for your date of birth, blood type and other information about your medical condition as well as people to call in the case of an emergency. Anyone can use your phone without unlocking the screen to make an emergency call on your behalf, and whoever receives the call will have all of that vital information. You’ll also have your information handy whenever you visit a healthcare provider.

We also like the iPhone 6’s capability that allows you to add widgets to your home screen, and we’re anticipating Apple Pay’s rollout.

While many people will claim that Android phones have had these new iPhone capabilities, iPhone remains the dominant device in the cellular world. Most people who traded iPhones for Android phones did so because of the screen size. Apple addressed that marketplace demand, and the company sold 10 million phones in one weekend – and that’s without the Chinese market. The new phones will be released there Oct. 17, and two million reservations were made in the first hour they were made available.

The major bug we found right away was synching the Bluetooth capability with our car. The system dropped a lot of calls, and that is a pain. We’re confident Apple will fix this problem and the others that are sure to pop up as more new iPhones are in the field.

And now for a word of caution: As we continue to make more use of smartphones and devices, we’re loading more and more sensitive information on them. It’s more important than ever to protect that data because device hacking is on the rise. Just as with your computer, if you start to see a lot of new error messages or pop-ups, it could be a sign that something is happening.

Here are some safeguards you can take for all devices and computers:

  • Be very, very careful on public Wi-Fi networks. Don’t do any online banking, for example, or any other activities that involve sensitive information with passwords.
  • Make sure firewalls are in place.
  • Download and install reputable anti-virus, malware and spyware software
  • If you have a computer on a Wi-Fi network, disconnect it from the network when you’re not using it

While we are getting into our new iPhones and all of our new connectivity possibilities, we’re still keeping any eye on the horizon for new phones from Samsung and the major Android-powered devices. And, we’re also starting to think – just a little bit – about an iPhone 7. If there’s one thing we’ve all learned about technology, it gets better and – in terms of performance for the money you spend – cheaper.

We can help you decide on your next device purchase and help you get it set up and integrated with your existing technology. We’re a phone call away at 973-433-6676, and you can email us to set up a time to talk.

 

New iPhone Puts More Tech in Play

Apple’s new iPhone has raised the bar for the device industry and for you, the business owner and consumer. You should consider upgrading to a smartphone and upgrading your tablet because more and more of everyday living will require it.

The new iPhone 6 and 6+ are going to improve your convenience and online security when Apple Pay and NFC (near field communications) technology kick in. As the technology expands, it will be possible to use it in more stores and for other payments such as electricians, plumbers, appliance repairs, landscaping, taxi cabs, etc. Train and bus riders with monthly passes may be able to use their cell phones more and more, eliminating the need to carry separate cards.

You might also find it possible to enter your home or place of work with your cell phone – and for owners to quickly reset access codes.

At home, smartphones and tablets can be integrated with computers to control home entertainment systems, lighting systems and your kids’ access to the internet. You can use your cell and home phones almost interchangeably to start a conversation on one device or system and continue it on another.

The possibilities to do more with smartphones and mobile devices seem to be unlimited. The only limiting factor may be the phone or device itself.

If you’re carrying a flip phone, for example, you likely don’t have access to the Internet for doing any kind of research, getting directions, making purchases or accessing email. You likely have SMS or texting capability, but it’s cumbersome. If all you want phone for is to talk, that’s fine.

If you have an older smartphone, you can still do the basics: find a nearby restaurant or gas station, purchase goods and services online, get your email and maybe watch streaming content. But your options will always be limited, and you’ll never get the performance that is driving so much of our online traffic.

Concurrent with the new iPhones, for example, Apple has released iOS 8, but it will only work with an iPhone 4S or newer model or with an iPad 2 or newer.

Apple is not alone. Samsung is already taking preorders for its new Galaxy Note 4, and you can bet that will raise the bar for performance and features.

On top of that, the major device manufacturers and OS developers will be keeping pace. Why? Because we not only want to be able to do more things online, we want to be able to do more of the things we already do, such as watch movies, play sophisticated games and make even more use of our Internet applications.

Within all of this, you will need to choose a device manufacturer, a cellular carrier and a phone and data plan. In addition to making technological choices, you’ll need to make financial choices and decide how long you actually want to keep your phone or tablet. Depending on what you need and what you want, you may need to replace your technology more often, and that will affect the device and carrier you choose.

Whether you’re a business with 20 computers and devices or a family, we can help. Once you get past the “ah” factor or the “OMG” moment, we can help you choose a technology that matches your needs and your budget as best as possible. Call us – 973-433-6676 – or email us for answers to your questions and to set up an appointment.

New Devices and the Texting Blues

We’re starting to see a lot of texting problems for customers who have switched from iPhones to Android devices. They’re not receiving text messages. One of the most common problems is other people’s phones not realizing that their new devices are not on the Apple network – even though they see “blue” while texting.

The reason is that Apple’s network isn’t as smart as the phones that use them. If you switch to an Android or Windows phone, it can take up to 45 days for Apple to remove your phone number from its network. So, when friends with an iPhone or Apple device want to send you a text, they pull your cell phone number out of their directory and send you a message – just like they’ve always done.

And, just as always, they see the blue that indicates they’re sending the text across the Apple network – which, by the way, is why there is no texting charge from your carrier. However, if your new phone is not an Apple, it’s not on the Apple network, so you don’t get the message

If you still have your old iPhone, here’s what you need to do.

Go to “Settings” and then “Messages” and turn off the “Instant Messaging” or “IM.” That will take your old phone off the cellular – or data – network. If you want to hang on to your old iPhone, you can use it like an iPod without telephone capability. Simply go to “Settings” and turn off “Cellular Data.” That will limit emails, web browsing and push notifications to Wi-Fi only.

If you are traveling internationally with an iPhone this summer, you can take similar steps to reduce your cellular roaming charges. You’ll have Internet capability at Wi-Fi hotspots, and you’ll be able to talk to people by using apps such as Skype or Viber as long as you have an Internet connection.

You can read more about the uses of Airplane Mode from Apple. If you need help with your settings, we can walk you through the process. Just call us at 973-433-6676 –not from the phone you want to reset. We can also answer your questions by email.