Getting Oversubscribed and Fed up

Our love-hate relationship with Microsoft – and Apple and Google – is coming to a head. Our beef right now focuses on Microsoft and its hard push to get users to adopt the New Outlook. It’s the default for Microsoft 365 subscriptions, and it’s not as feature-rich as the Old Outlook, which Microsoft calls Classic Outlook. Subscription prices are another issue.

Let’s get one issue out of the way. We like subscriptions for application software, such Microsoft 365. They provide regular updates and bug fixes automatically, either periodically or as needed, to make sure you have the latest performance and security features. As we use the cloud more, these updates become a bigger benefit.

Our beef with Microsoft is with the New Outlook. In our opinion, Microsoft is pushing us into a new system that has fewer features than the one it replaced. We recently covered the differences between Old and New Outlook, and we invite you to revisit that article. Microsoft essentially forced us to go with New Outlook before it was ready for prime time. It may be faster, but Microsoft took away many features in the new version. It seems like they made the move for their own convenience, not for the betterment of its customers. They say they will restore some features, but we have to ask why they didn’t get in all the features before they rolled out the new version?

You can go back to the Old Outlook by clicking on the Help tab along the top of your screen and then clicking on Go to Classic. But it’s not a simple toggle-back-and-forth process. It takes some time, which you may not have when trying to get a lot of things done.

You really don’t have a lot of choices. Most organizations are locked into Microsoft 365 for email (Outlook), its suite of Office products (Word, Excel, PowerPoint, etc.), and the collaboration enabled by OneDrive and Teams. Everyone knows how to use the apps, and businesses, non-profits and governments know how to support them, either through internal tech departments, IT consultants or both.

Microsoft knows they have a firm grip. If they maintain the best possible security measures for their customers, they can get away with fewer features to support while raising prices. They’ll add features (and support them) when enough customers kick and scream or when another software provider threatens a piece of their market.

We can help you on the economic side by analyzing all your Microsoft and other application subscriptions to see where we can eliminate duplications of licenses or scale back some to meet your needs more efficiently. There’s no need to be oversubscribed. Call us – 973-433-6676 – or email us to set up an appointment.

Do You Speak ‘Search’?

The New Outlook’s web-based email client has powerful search functions to help you cut through the sheer volume of messages we store and don’t always sort. Taking advantage of them will require you to learn about “search” language, which has its roots in Boolean searches that offer precise options to find information. They use AND to expand a search, OR to introduce options, and NOT to exclude information.

Boolean searches are rooted in an algebraic method developed in the mid-19th century by the English mathematician George Boole. It’s fundamental to modern computing, and today’s database searches are based mainly on Boolean logic, which allows us to specify parameters in detail. If you think of your email inbox as a database, Boolean concepts apply to your searches.

Fortunately, we don’t need to remember our high school or middle school algebra to search our Outlook inboxes. Cheap data storage (it really is cheap even if you balk at paying for it) lets us keep messages for years…and years…and years. We can have hundreds of thousands of messages in one big folder or dozens of subfolders across several email accounts.

In a typical search, you likely type in a statement (the instructions for the search) that consists of the sender’s name, and often you’ll see a list of options that ties the sender to a subject line or specific content. The computing power harnessed by AI presents you with choices based on what your computer thinks you are looking for. It’s not an efficient way to search your emails for specific information. It’s more like using terms like “hot” and “cold” when looking for a hidden object.

Using Boolean terms, you can give your computer more specific instructions. For example, if you have written me emails for advice on antivirus and malware software, you can pinpoint my responses by typing Norman Rosenthal AND antivirus into the search box. You can also type it in this way: Norman Rosenthal +antivirus.

If you’re not sure whether the subject was spelled antivirus or anti-virus, you can type in: Norman Rosenthal AND antivirus OR anti-virus. If we had email exchanges about antivirus software or malware and want to restrict it to just antivirus, you could type in: Norman Rosenthal AND antivirus NOT malware or Norman Rosenthal +antivirus -malware.

That’s essentially how Boolean searches can work in your email boxes, but they’re not the only kind of search you might need. You can use a statement to find all the unread emails in your inbox. Unread emails can cover several days and pile up when you’re especially busy.

Note that the same search techniques and languages apply to searching your Sent Items.

The New Outlook has removed Unread as a category of messages you can click on. But you can still find them by typing this into the search box: isread:no. This will give you a list of unread messages. There is also a prompt for unread messages when you open the search box, but the list may differ from the list generated by the isread:no statement.

With the increase in the use of email, email manageability and security will become more tightly intertwined, especially for offices with multiple people collaborating on servicing the same accounts, clients, or patients. Good practice for subject lines on outgoing emails will help manage searches for your inbox and messages you’ve sent. The subject line may also influence how email spam and security filters handle your email (see Quarantined Messages and Email Security).

We’ve hit the highlights here. Every organization or person has specific email handling needs. Call us – 973-433-6676 – or email us with specific questions about email management. We all have a ton of emails; don’t let them weigh you down.

Better Attachment Options

Attached files are the bane of my existence, and they probably cause you a lot of problems, too. Microsoft’s New Outlook removes your option to drag an attachment to your desktop or a folder and forces you to choose a more specific action. It seems like a pain in the butt, but it could save your butt.

Hackers have long used attachments and links to bogus or dangerous websites to get into your system and compromise your data. Microsoft has added extra steps that seem really stupid at first. But they slow you down and force you to give your actions more forethought.

When you right-click on an attachment, you now see a dropdown menu of five actions you can take:

  • Preview
  • Edit in Browser
  • Edit in Word desktop app
  • Save to OneDrive
  • Download

Preview keeps the attachment in your inbox, but once you see what it is, you can choose any of the options in the dropdown menu directly from the preview.

One of those, Edit in Browser, lets you immediately work on a file as part of a collaborative team, a feature that’s becoming more common in offices because it’s much more efficient than editing a file, saving it with a version designation and resending it to everyone as another email attachment. How many times have you seen four collaborators open, edit, and resend the same version at different times? One of the team members invariably is left to sort through all the copies of the file and put all the changes into a new master document. And equally invariably, an edit is missed, misplaced, or misspelled.

Similarly, saving an attachment in OneDrive allows collaborators to edit it or view the changes without having to go through the process of resending and opening new attachments. With both OneDrive and a file edited in a browser, you only need to send a link. Anyone who opens the file by clicking the link will see the latest version. This is the same process used for Google Docs.

But if it’s better for you, the New Outlook allows you to download the file as you did before and save it to a folder – either on your computer or on your computer and OneDrive – if you have it.

New Outlook’s handling of attachments doesn’t mean it’s safe to open and edit a file no matter how you do it, especially when getting attachments or links to attachments from people you don’t know. As we’ve preached ad nauseam for years, you should closely examine a sender’s email address and other identifying factors. If something doesn’t look right, call the sender at a phone number you know is legitimate or look up a phone number by going to a new browser window and accessing a website independent of the email.

We can guide you through all the ins and outs of handling attachments through the New Outlook based on your personal or organizational needs. Call us – 973—433-6676 – or email us for an appointment.

 

 

The New Outlook for 2024

Windows Mail is going away. Let us all say “hallelujah” and give thanks. And let us all start moving to the New Outlook, which is web-based and adds speed, more functionality and additional security features to the old Classic Outlook.

Beginning in 2024, new Windows 11 devices will be shipped with the new Outlook for Windows as the default mailbox application, free for all to use. The Mail and Calendar applications will remain available via download in the Microsoft Store through the end of 2024. Users can switch to the new Outlook for Windows from a toggle in the Mail and Calendar applications on existing devices. If you still want to use Classic Outlook, simply toggle it back. New Windows is part of Microsoft 365 and takes advantage of OneDrive and SharePoint.

While many of us are reluctant to leave our comfort zones, where the old Outlook or Outlook Email might reside, there are several reasons why you should make the switch.

The new Outlook will have a much longer shelf life than the old version. That’s because it’s part of the transition from desktop- or computer-based to web-based apps. Once you get used to it as an individual user or have your employees trained, everyone can settle into a more productive routine.

You’ll first notice how quickly it loads and updates email messages. We found it faster than the classic Outlook, and it streamlines how you can handle email messages and coordinate email and your calendar. You can pin emails to the top of your inbox so they are easy to find later, snooze emails to temporarily hide them, and then have them reappear when you’re ready to respond and get reminders to follow up on important conversations. You can time the schedule for sending emails so they are delivered at the best time for the recipient or undo a sent email within 10 seconds, and you can use the sweep function to clean up your inbox quickly by setting advanced inbox rules for incoming mail. With My Day view, you can see your upcoming calendar events and tasks anywhere in Outlook. Package delivery and upcoming travel dates are also automatically added to your calendar from your email confirmations, and you can view the weather forecast in your calendar at any time.

Aesthetically, you have hundreds of customization options and several key functional options. You can save attachments to OneDrive while in Outlook and open them without leaving Outlook to open your Word, Excel, or PowerPoint.

For security, the New Outlook has beefed up its spam and malware filters, and those with a Microsoft 365 subscription can also access other security features, such as encryption.

Finally, the New Outlook has much more robust search capabilities, which we’ll explain in more detail next month.

In the meantime, we invite everyone to try the New Outlook. We believe you’ll find it a more productive tool once you learn its basics. We’re available if you have any questions about its new features. Just give us a call – 973-433-6676 – or email us if you have any questions.