Time to Reassess Your Email Provider

If you have your email with your internet service provider (ISP), it might be a good time to take a look at what you’re getting, what you could get, and what you might lose.

First, ISPs provide email as a loss-leader service to keep your internet (and maybe cable TV) business. That internet business is critical to their success because more small businesses, home offices and consumers are using more data to run their businesses or live their lives. They’ve built the infrastructure to connect to your home or office. Now, it’s mostly a matter of adding capacity at a central location and using a few keystrokes to provide you with more internet capacity for whatever you need. As a result, they pay only enough attention to your email to prevent a catastrophic failure.

We saw the ISP-email problem firsthand during the past holiday season. Our client had email from Microsoft Hot Mail, but it was through their ISP. We thought it would be an easy fix, but when the problem escalated, the ISP erroneously blamed our client’s computer. We knew it wasn’t the case because we got right down into the system’s basic commands and identified a back-end issue at the ISP. That’s one place we can’t go.

The ISP didn’t do anything, but somehow, the problem disappeared. We think it was fixed either by a reboot to fix a server problem or by someone who actually saw a problem and fixed it. We’ll never know, but regardless, our client is ready to switch ISPs and their email service.

The switch is a two-step process. The first step is to find a new provider. They abound and offer features and capabilities not found in many of the current ISP-based email programs. Here are some of the more popular and more capable choices:

  • Gmail from Google has a friendly conversation-focused interface, powerful search and top-notch spam and malware filtering, which is critical. It integrates with other Google services, including Google Drive, which lets you send attachments over Gmail’s 25-megabyte limit. You get 15 gigabytes of storage, and it’s free, unless you want to create your own email domain. A downside is Google’s proclivity for collecting personal data, but you get some control through its privacy settings.
  • Outlook.com is a web-based email service that’s separate from Outlook in Office. It’s the successor to Hotmail, with a better interface. It also provides 15 gigabytes of storage and integrates with Microsoft’s online Office tools. Microsoft makes a big deal about not scanning emails to serve you ads, but it does scan them to filter spam and malware.
  • iCloud, Apple’s free email service, integrates with Macs and iPhones and doesn’t contain any ads, though it isn’t as feature rich as other options. It comes with only 5 gigabytes of storage, which is shared with other Apple products. You can buy more storage.
  • Fastmail is a paid service that touts privacy and control. For $3 to $9 per month per user, there are no ads, and you can create an email account at any domain you want, which is great for a small business. It’s a great option if you don’t want to tie yourself to one of the big tech giants.
  • ProtonMail emphasizes privacy with end-to-end encryption. However, it requires a bit more work to setup and requires your recipient to jump through the same hoops. Just remember, though, your security is only as good as the security of the weakest link among all the people you communicate with.

No matter which provider you choose, you’ll need to do a lot of preparation. The most important step is to make sure you bring all the messages you want to save to your new email provider’s service. Some ISPs will delete your address and account as soon as you end your service. Others claim they’ll provide unlimited or generous storage and long-term to lifelong access, but there are no guarantees the messages will be kept or open to your access. If someone accidentally removes your messages from a server or removes your login credentials, you’ll have little or no recourse if you’re no longer a paying customer.

Copying all your old email from your old provider to your new one can be complicated. While we don’t want to say it’s something you can’t do at home, we strongly urge you to let us do it or walk you through the process. We want to make sure you get all the messages you want to keep – AND we can help you set up a forwarding mechanism so that people can still reach you after you make the change. (See Tech DIY: Our Equivalent of Calling the Plumber or Electrician.)

One thing you will need to do on your own is make sure you notify everyone of your email change – and do it with your new email address. That will make it easier for people to change their contact list, and it will add your new email to most autofill functions.

Call us – 973-433-6676 – or email us to discuss the best email options for you and to make an appointment to get you set up with your new email system.

Tech DIY: Our Equivalent of Calling the Plumber or Electrician

I can clean out a drain trap and change a light switch. But when I try to do something more, it usually winds up costing more than if I had called the plumber or electrician in the first place. It’s the same with your technology. There are some things you can do yourself, but there are things you shouldn’t touch.

To continue the plumber and electrician analogies, let’s look at some worst-case scenarios. When you do your own plumbing, you could break a pipe and flood all or part of your house – and maybe damage walls, floors and/or ceilings. But you’ll still have your house. With electricity, you could trip a circuit breaker – or shock or electrocute yourself or cause a short that starts a fire and…

In some ways, doing your IT can result in losing all your data, which is the electronic equivalent of burning down your home. Of course, you can back up your data in a secure, offsite location and replicate your system. You probably don’t have a full-size replica of your home or office stashed somewhere else.

So, what are some things you can do? You can download and set up apps, such as a password manager. You know all your passwords, and you can work your way through the setup process to take advantage of the random-generated passwords that make the apps work best. But if things look like they’re getting complicated, you can always call us for guidance or walk-through help.

What are some things we believe you should never do?

Never do anything that involves your website DNS, and don’t switch from one host company to another by yourself. The DNS info is at the heart of keeping your website on the internet, and one mistake can knock you offline. We can help you recover from a mistake, but in addition to the cost of our service, you’ll also pay the opportunity cost for lost business time. Another thing to keep in mind is that when you switch website hosting companies and something goes wrong, each party will claim it’s the other party’s fault. We can make sure that together we all follow the proper procedures to make the switch as seamlessly as possible.

Router changes are another task you shouldn’t do yourself. The biggest dangers are leaving open a port that can lead to security issues or not setting it up properly to manage other remote desktop capabilities.

Even buying a new computer can have pitfalls. With so many configurations available (processors, RAM, hard drive type and size, etc.), it can be difficult if not impossible to match up the right “package” for your needs.

One client experience illustrates the problems that can arise. Our client asked for help with transferring files from the old computer to the new one and assured us the hard drive had “more than enough space – more than I’d ever use.” It was a 128 GB hard drive, and after transferring app and data files, we had 30 GB of free space. However, the client also had 80 GB of music files to transfer. The problem could be fixed, but a lot of extra cost could have been avoided.

We can help make your technology life easier. Call us – 973-433-6676 – or email us when problems arise or if you want to change, add or reconfigure any part of your system. We can help you with advice or with doing the work you need. As the car mechanic said in that Fram oil filter commercial of many years ago, “You can pay me now or pay me later.” My plumber and electrician tell me the same thing.

Passwords’ Brave New World

While passwords need to go away, they won’t disappear overnight. So, we highly recommend you – and the internet world – follow some guidelines from the National Institute of Standards and Technology (NIST) in managing your online presence.

For individuals and small businesses, managing hundreds of passwords for all the websites and resources you need to access requires a concentrated effort. Every organization with which you interact online has to manage your password and everyone else’s. Website managers and administrators work hard to roll out security strategies, but piecemeal security strategies are ineffective and risky. There are too many cracks for passwords and other measures to fall through. Ad hoc strategies leave room for errors that could put customers’ data in jeopardy. This is where NIST comes into play and understanding what’s behind their guidelines can help you take some action for your online security. 

Part of the Department of Commerce, the NIST develops guidelines based on best practices from a diverse array of security organizations and publications. NIST guidelines are so well-respected that private sector organizations have adopted them to keep their entire infrastructures secure. They affect some of the requirements you get when creating your own passwords – which you need to follow because they are in response to newer, more powerful threats.

Here are some of the most important new guidelines that NIST has issued to those who provide the services that manage internet access. You can expect them to affect you.

  • Go long: The suggested minimum is 8 characters when a human sets a password and 6 when it’s set by automation. However, NIST encourages users to create passwords with 64 characters or more, including things like spaces and emojis. They’ll be harder to crack.
  • Remove reset requirements: As users struggle to drum up countless creative, strong new passwords each month, they end up creating weaker passwords. Password strength should be about quality, not quantity—one excellent password is better than 10 new, mediocre ones. 
  • Keep it simple: How often have you created a new account, for a new application, online store, or digital news outlet, and encountered the prompt, “your password must contain one lowercase letter, one uppercase letter, one number, and one symbol”? Overly complex passwords can lead to poor password behavior, just as with frequent resets.
  • Be more user-friendly affair: The “show password while typing” is a rare option that can let you use longer, stronger passwords because you don’t have to remember all those gyrations you created. Another friendly option is to allow users to copy and paste passwords. Users who are allowed to copy and paste their passwords are more likely to create and store stronger, lengthier passwords within password managers than those who are forced to type out their password every single time. 
  • Go clueless: Knowledge-based authentication clues can save time, but with all the personal data available today, it’s easier than ever for hackers to decode hint prompts and breach systems.
  • Limit attempts: NIST password standards recommend providing users with a maximum of 10 login attempts before they are turned away. That should be enough to aid a forgetful user but not assist brute-force attackers. 
  • Go hands-free: SMS texting services should not be a part of any two-factor authentication (2FA) process. It isn’t entirely secure, enabling cybercriminals to insert malware that can redirect text messages and facilitate attacks against the mobile phone network. 

NIST standards and the guidelines listed above are important because newer, more powerful cyberthreats will always be deployed. As a user, you need to be aware of newer and better security options. We continue to advocate for biometrics and other measures that are unique to you – and only you – to allow access to your online world.

For most of us, a password manager that works across all the platforms you and your family or businesses use is still a strong defense against hackers. We like Dashlane because its paid version covers an unlimited number of website passwords across multiple devices. For those of you with the right technology, you can start to take advantage of other techniques to access your protected websites. Contact us by phone – 973-433-6676 – or email to discuss your needs and see how we can make you more secure.

What Are Your Biggest Online Threats in 2020?

Cyberthreats will be coming at you – and any person or organization with whom you have an online relationship – with increasing speed and sophistication. For some, it might feel like you’re living inside an online fantasy game, but it’s real life. Here’s what to look for.

Phishing and Social Engineering

There’s nothing new about phishing, where cybercriminals try to obtain sensitive information, like passwords or financial information, usually by using links in emails to install malware to breach your system. Non-profits have been major targets because they don’t have alert systems built into network infrastructures, but any business, governmental organization or individual can be hit. We’ve discussed the need to be highly aware of what you’re clicking and to exercise extreme caution. As an individual user, you have control.

At businesses, it’s a bigger chore to combat phishing. Attacks enable hackers to steal user logins, credit card credentials and other types of personal financial information, as well as gain access to private databases.

Going hand-in-hand with phishing is social engineering, which can cover a multitude of attacks such as disinformation and deep fakes spread by social media. We see this as one of the biggest threats you face this year.

Social media makes it easier to spread disinformation faster than anyone can send out the facts to repudiate fakery or misrepresentation. Deep fakes relate to fake images and videos being created by deep learning techniques. We’ve seen them in the political arena and can expect more them to be leveraged as a tool to attempt to discredit candidates and push inaccurate political messages to voters via social media. We’ll also see them in ransomware, showing targets realistic videos of themselves in compromising situations. We’ll also see more spoofing in business email with deep fakes used to add a further degree of realism to the request to transfer money.

Ransomware

Ransomware attacks cost billions of dollars every year, as hackers literally kidnap an individual or organization’s databases and hold all of the information for ransom. The rise of cryptocurrencies such as Bitcoin spurred ransomware attacks by allowing ransom demands to be paid anonymously. As companies build stronger defenses against ransomware, some experts believe hackers will increasingly target other potentially profitable ransomware victims such as high-net-worth individuals.

Third-Party Vulnerabilities (IoT, Cloud, Supply Chain)

This is a tough threat to ward off because you have some control over your vulnerabilities but not all of them. With the Internet of Things (IoT), you have control. Make sure that you change every default username and password for every device you connect to your network and have a strong network password and firewall. I have little sympathy for people whose systems are hacked because they didn’t take the proper setup steps to prevent invasion.

The cloud is as safe as you can get, especially with large, reputable service providers. They have the resources to deploy the most advanced security measures and multiple services to protect your data. Our advice here is to use a top-rated cloud service provider and make sure you have protected your network, just you would to maintain IoT security.

The supply chain is tough. With so many companies using the internet to fulfill product orders, manage vendors and customers and provide financial services, each one of them can rely on hundreds of vendors. You rely on all of them to keep your data safe, and that can make any one of them the weakest link in your security. Your best defense is to take every security precaution you can, such as keeping your software and hardware up to date, using common sense on what you click, and letting others know when you have concerns about their security.

Internal Attacks

We have only begun to see the impact insiders can have on organizations as well as national and global security. While the news focuses on dangerous insiders exfiltrating data to foreign governments and terrorist organizations, you need to focus on your business – and your business partners. In all likelihood, your biggest threats will be data theft for monetary purposes – similar to effects of ransomware – or some disruption of your business by a disgruntled or careless employee.

5G’s Unprecedented Data-Theft Speeds

5G cellular technology promises unprecedented speed to make it possible to have more effective infrastructure, autonomous vehicles, faster emergency response and greatly improved telemedicine. It will be almost entirely software-driven; you’ll need hardware capable of handling it. Because it will be software-driven, it will be susceptible to hacks. You’ll need to follow safe internet practices and hope that everyone else does, too. There’s not much you can do technologically in the grand scheme of things, but you can and should demand that large organizations and governments take steps to protect 5G networks.

We can help you make sure you have the knowledge and systems in place to protect your systems from cyberthreats. Contact us by phone – 973-433-6676 – or email to discuss your needs.

Health Wearables in Style at CES

Wearables caught our eye at this year’s CES (Consumer Electronics Show) in Las Vegas. There’s a wearable for almost any health condition, and that has its own set of pros and cons.

The big pro, as we see it, is that you can monitor so many health conditions, such as your heartbeat, blood pressure, blood sugar levels and if you have sleep apnea. A wearable can even detect AFib. The downsides, as we see them, are that there are too many proprietary technologies that require you to wear their own watch or wristband. That immediately conjured up in my mind an image of someone rolling up his sleeve and showing his arm full of watches – just like a guy trying to sell you something on the street.

We clearly will need some sort of a more ubiquitous watch, like an Apple Watch or Fitbit, to consolidate these capabilities into one wearable device. I would shudder at the thought of getting behind an overdressed health fanatic at airport security.

On a more helpful note, Amazon, Apple and Google are joining other internet and technology giants to join a project called “Connected Home Over IP”. The group aims to make it easier for device manufacturers to build products that are compatible with smart home and voice services such as Alexa, Siri and Google Assistant.

We like this development because it will reduce a lot of electronic clutter by allowing you to consolidate a variety of smart-home technologies into one platform. That can help you control them better from a smartphone, and it can help make your home more secure from hackers because you only need to worry about a single control point.

We’ve embraced a lot of smart-home technology in our family, and the convenience is a great benefit. But we’ve always wondered about where the security is. It’s up to us to demand better security from the internet industry and product manufacturers, and this is a step in that direction. However, it’s still up to you – more than ever – to secure your IoT devices to make your smart-home technology truly smart.

Finally, there was a lot of buzz over sex and technology. We’ll sidestep all the lurid details, but sex has always sold, so we’ll be in for more of it. One sex-product developer even won an award for innovation, but it was pulled after some heavy pushback.

Sex toys aside, more technology will continue to hit the markets for anything that affects your life – for work and for play. As you add more technology, you’ll need to make sure your network has the capacity to handle new devices and systems, and you’ll need to make sure it’s all secure. That’s where we can help. Call us – 973-433-6676 – or email us to help get your new technology running.

7-bit#, 7-bit#-not PW123 – A Password Primer

This headline depicts how passwords are written and stored in your computing environment. We won’t go into heavy details, but it essentially works this way.

When you put letters – upper and lower case – and numerals and special characters into your password, the storage system records them in a code involving 7 bits and a # symbol. Hackers have learned that if they attack your password in #s, or hashes, they have a shot at cracking your password.

When you change just one special character – or number or letter, you’re only changing one #. You’re actually making your security worse when you do that, especially if you have a really simple password and depend on a &, $ or @ to keep your passwords secure.

Here’s what you need to know about keeping them secure, and if you understand the principles, you’ll know why passwords can’t go away fast enough.

  • Don’t change just one number or special character. If someone has managed to get close to your password, it doesn’t take much run a program that swaps out 10 numerical characters and maybe eight special characters.
  • Don’t use short passwords. A computerized analytics program can run through a short combination of letters and characters faster than you read this sentence.
  • Do use long passwords with combinations of upper- and lower-case letters, numerals and special characters.
  • Do change several numbers and/or special characters when you change your password.
  • Do make your passwords illogical. We all try to keep some semblance of something we can remember because we need to have passwords for so many websites or apps. But if a hacker catches onto your logic, you’re more vulnerable.

We can’t emphasize strongly enough that password and internet security get more critical every day. Hacking and ransomware attacks get more prevalent, and the stakes are higher as we digitize every aspect of our corporate and personal lives. Governments, agencies and school boards – Livingston here in NJ being the latest – have fallen victim to ransomware attacks, and all face the agonizing decision of whether to pay up or try to recover their data. The latter can take longer and be more expensive than the ransom payment, but for some, it’s a matter of principle.

This leads us to four other recommendations when it comes to passwords and internet security:

  1. Use fake answers for the security questions that accompany passwords on many websites. So many of them involve facts that are the matter of public record, including addresses, your first car and your maternal grandmother’s middle name.
  2. Use a password manager program – and let it generate random passwords for every online account you have or ever hope to have. You just need to remember one password, and you can use it to download every password you have if and when you need to know each one.
  3. Have a real backup program for your data. OneDrive and Dropbox are good for storage, and you can recover your data file by file. A backup program such as Azure allows recovery and restoration more efficiently.
  4. Switch from passwords to biometrics whenever and wherever you possibly can. Biometrics are becoming more available, and it makes sense to incorporate them where you can.

Contact us by phone – 973-433-6676 – or email to talk about a good backup program, a password strategy and/or moving to biometrics. And above, practice safe password protection.

Technology Years and Dog Years

Dog owners are used to extrapolating their pet’s age into more human terms by multiplying their age by seven. A 10-year-old dog is roughly the same “age” as a 70-year-old person. A technology year can be more like 20 human years; your 3-year-old computer could be more like a 60-year-old person. If you have a business, old technology can hamper employee retention because there are only so many tricks you can teach an old computer.

It makes good sense to keep your technology younger and more athletic because employees feel old systems hold them back. This is especially true for employees who work remotely, including salespeople. Older systems are not as adaptable for security measures to get to protected data they need to do their jobs better. Nor are they able to accommodate the new ways innovative employees find to do their jobs more efficiently. We’ve talked to many people who have accepted less money at new jobs because they want the opportunity to improve their skills and performance levels in ways that could lead to higher pay later.

The Windows 7 end of life should give business owners with old technology reason to rethink their technology. A 5-year-old system still running Windows 7 is like a 100-year-old person who has really slowed down physically.

That’s well past the retirement age, but even more, it illustrates the problem of old technology. There are no nursing homes for old technology. The industry just doesn’t support old software and old hardware. Technology arteries harden, becoming less flexible and subject to fractures. Even if you have a Windows 10-based system, older versions of office present the same symptoms of aging. Employees are not able take advantage of new features, and that prevents them from increasing their work throughput.

Our clients who have invested in Office 365 subscriptions are benefiting from an improved work environment. Employees are “playing around” with newer, more powerful tools to do their jobs better. The Microsoft Teams tool is a major upgrade over Skype for Business. We’ve seen employees use Teams to set up meetings, share screens and use other collaborative tools, including video conferences, to get more work done faster. Any business that relies on field technicians, for example, can let them use these tools on their cell phones to chat with office-based resources and solve their customers’ problems faster and more efficiently.

If you have Office 365, all these advanced tools are part of your package. Call us – 973-433-6676 – or email us to help you determine the tools and features that are best for your business and to help you set them up with your employees. We can also help you make sure your current hardware has the capacity to help you make use of your new tools.

‘30’ and New Routers

Thirty seems to be the magic number for wireless devices connected to your Wi-Fi network. Many homes can easily have 30 or more devices and getting proper signals to all of them can be like trying to squeeze 10 lanes of traffic into four. Moving to a router that encompasses Wi-Fi 6 capabilities is an electronic way to expand your in-home “information superhighway” to the 10 lanes you need for your devices perform as designed.

Accommodating 30 wireless devices is hardly overkill. In fact, it may be the minimum capacity for the average home. Think about what you might have and what you could have.

At last count, we have 64 wireless devices in our home, including our mailbox. Yes, the USPS mailbox that’s located at the bottom of our steep driveway. I really don’t feel like making several trips down to the street – and back up the driveway – just to see if the mail has been delivered. I can also remotely see every time the mailbox is opened, which can alert us to possible theft.

Even without a connected mailbox, many homes have Alexa devices or smart speakers in multiple rooms, or you may have Sonos speakers in multiple rooms tied to your entertainment center. If you’ve cut the cable cord, you’re streaming video to TVs or other devices – many of them in 4K. Family and friends could be using the internet simultaneously from your network on computers, tablets or phones, and then you may have number of smart devices for home security and convenience. Oh, don’t forget that 5G cellular standards are just around the corner, and they’ll generate a lot more traffic on your network.

If we learned anything from the movie Back to the Future, it’s that you can never anticipate where technology can go. Things that were thought to be way into the future then have been commonplace for several years.

Wi-Fi 6 comes with several upgrades that will significantly improve wireless capabilities. In operation, they improve efficiency by dividing the allotted radio spectrum into smaller units and adding new data channels to handle even more data. Other enhancements include smarter traffic management and less wasted battery life on connected devices. As a result, you’ll get better wireless connectivity, smoother performance and faster speeds for every device on your network.

You can expect the individual changes in Wi-Fi 6 to add up to a maximum throughput of over 10Gbps under ideal conditions. Right now, we consider 1Gbps to be the gold standard. Wi-Fi 6 will be able to keep a step ahead of the diversity of devices in homes to allow simultaneous 4K video streaming, gaming and use by a wide variety of smart home products, such as door locks, thermostats and remotely controlled light switches. And if you have a house full of gamers, we don’t need to tell you how bigger, faster Wi-Fi networks can make life better.

As our population advances, Wi-Fi 6 could even lead to more devices and systems that can help the elderly age in place in their homes. And it could make artificial intelligence (AI) a more effective enhancement for new technological tools. Who knows where it could lead?

As we write this, Wi-Fi 6 routers are just coming on the market – with Wi-Fi 7 lurking in the wings. Here are some router replacement tips to help you take advantage of the still-new Wi-Fi 6 technology.

First, think about if you really need it now. Most of the devices you now have may not be able to take advantage of Wi-Fi 6, even though it will improve your network’s performance. If you don’t find your devices are choking your network, you could wait. There’s also pricing. Even though you’ll see a lot of “special” prices during the holiday shopping season, prices are likely to come down later.

Second, even though the new routers are fast, their speed is still limited by the speed your ISP (internet service provider) delivers. It’s like having a really great road and a not-so-fast car. You won’t be able to go fast enough to take advantage of the possible thrills and chills.

Third, look for things like mesh net capability, the number of ports and the speeds of the ports. Then, try to imagine the number of devices you might add in the next few years and what you’ll ask them to do. You’ll need to think about those things to do a more accurate cost/benefit analysis.

Finally, consider the age of your current router. If it’s more than five years old, it may not be able to support better security measures, and that may be a more important consideration than pure speed.

We can help you decide about your router and replacement options. Call us – 973-433-6676 – or email us to discuss your needs.

Microsoft ‘Ignites’ Tech Initiatives

We’ve all grown along with Microsoft, starting with its DOS operating system and moving through Windows and its many reiterations and the package of Word, Excel and other apps that evolved into Office 365. It’s fair to say the company and its products are entrenched in our daily lives, like it or not. At the Ignite technical conference, they showed how they’re digging deeper.

Delivering the keynote at this year’s Ignite conference, Microsoft CEO Satya Nadella highlighted the company’s latest product and service launches, including new tools and services for the Azure cloud platform. Most of you are familiar with Azure because we’ve built your backup services on it. We’ll talk more about Azure and backup services in Azure – Always at Work in the Background, but Nadella’s talk showed how all the technology is tying together to ultimately give you more computing power.

“We want every organization to be a digital software company. And that means you all need to have the capabilities to be able to turn every organization into a digital company,” Nadella said. “In fact, our goal is to commoditize digital tech. We don’t want it to be just the province of a few companies in the West Coast of the United States or the East Coast of China…we want every company out there to be a tech company in its own right.”

Let that sink in. Whether you are a small business, a home-based business or a family user, Microsoft wants to treat you as a digital company. We can trace our path to this point from the time that Microsoft opened Office 365, OneDrive and Azure to the smaller users. It’s enabled all of us to share in the technological advances made possible by the economies of scale – and it will only get better.

Nadella touted the introduction of Azure Arc as the beginning of a new era in hybrid computing. Boiled down to simple terms, hybrid computing allows data and applications to be shared across public and private cloud environments – server systems. It will, in turn, enable companies – and you, eventually – to switch seamlessly between private servers used for sensitive operations and public servers for less sensitive operations. That will add speed and ultimately let you pay only for the service you need. Nobody will need to build systems to handle spikes in operations because the hybrid system will handle the supply-and-demand needs of users. Everyone will benefit from flexibility, scalability, and cost efficiencies with the lowest possible risk of data exposure. Azure Arc will be enhanced by open-source projects that will allow developers to build and deploy more power applications.

With the introduction of Azure Synapse, Microsoft will offer data warehousing and big-data analytics, using cloud-native memory hierarchy and storage hierarchy to redefine the rules around analytic workloads. It will bring together two separate categories, data warehousing and big data – in ways that integrate analytics systems. Eventually, this capability should filter down to smaller users who need it on an affordable scale.

Two other products that caught our eye are:

  • Project Cortex is an AI (artificial intelligence) initiative that works with Office 365 to classify and categorize content, such as documents and email, to gain greater knowledge within their context. It is expected to be generally available during the first half of 2020.
  • Project Silica will use quartz glass as a storage device. The company is collaborating with Warner Bros., who stored the original 1978 “Superman” on a piece of glass approximately the size of a coaster. Project Silica uses laser optics to encode data in glass and then uses machine-learning algorithms to decode the data. It’s said to be incredibly durable.

As time goes on, we may be able to incorporate some or all these advances into your technology or business operations. Some of these advances may involve new computers, services or networks to help you take advantage of the benefits that apply to you. We can help you plan for these and other developments. Call us – 973-433-6676 – or email us to talk about where your business is heading and how we can plan for the most efficient acquisition and deployment of suitable systems.

Azure – Always at Work in the Background

Microsoft’s Azure platform has been our backup program of choice for clients since Office 365 became a product for small businesses and home offices/users. We like that it’s a living system – one that continues to evolve and grow.

If you read the article Microsoft ‘Ignites’ Tech Initiatives, you couldn’t help but notice that Microsoft is throwing massive resources behind Azure as a technology platform. As we see it, Azure will become an even stronger backup resource as it helps you use your data files and apps more efficiently. That said, you need to make it your backup program – or at least one of your backup programs – if you want to take advantage of advancing technologies.

Backup is a misunderstood term in the context of IT services. We define a backup as an extra copy of data from a computer. Simply putting data in the cloud – even with OneDrive through Office 365 – is not a backup; it’s storage. Now, it can be useful – even vital – to store data in at least one cloud and on some sort of external device that’s separate from a computer or office server. But it’s not backup.

Why is backup critical? Two scenarios come to mind: 1.) a catastrophe that wipes out your computer or cloud-based server and 2.) a rogue employee or hacker getting into your account and deleting files. The big issue in both scenarios is recovery.

Azure solves the recovery issue for us because it works seamlessly with Office 365, including Outlook and its PST files for your email. For some, backing up email may be more important than backing up files.

As an IT professional, I like Azure’s ability to generate reports – with more capabilities coming online all the time. Microsoft constantly uses customer feedback to add more power to the platform. That gives us the ability to go back into our clients’ backup records to trace incidents and to restore files after a catastrophic event. That’s critical because it can be 90 days – sometimes longer – before a hack or data loss is discovered by a client. When that happens, we can go back in time through the power of Azure to find data files that help us help you recover.

As a set of powerful tools, Azure needs to have respect from users. Yes, you can go into Azure, but you can also create havoc with your systems and our work if those tools are misused. One of the things that drives me crazy is when we look like we don’t know what we’re doing when restoring files because somebody messed with the system.

That being said, we believe in educating our clients. If you want to learn more about how your Azure backup is set up and see what it can and can’t do, we’ll be more than happy to give you a remote tour. Call us – 973-433-6676 – or email us to book your tour of your system.