I was with a friend last month when he tried to change a reservation he had made using points from a Hilton account. He thought he had 2 million points.
Continue readingManage Email Addresses
When it comes to small businesses and non-profits, we see a lot of intermingling of professional and personal email on “corporate” accounts.
Continue readingCustomer Service Trends in Opposite Directions
We’ve long ranted about the diminishing human factor in customer (dis)service, and we see nothing that’s changed our opinion.
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