Getting the Right Technology Match

In talking about preparing for the end of the Microsoft Windows XP operating system, we’re counseling clients and prospects more and more about the need for a systematic approach. Remember, Windows XP support ends next April, and we strongly recommend upgrading to Windows 7. As we’ve pointed out many times, Windows 8 is difficult for most business users to get used to. And because it’s such a departure from the look and feel most users like, anyone who needs to shuttle between the two platforms will want to tear his or her hair out.

However, upgrading one part of your technology system may have unintended consequences for an entire operation. We can perform a lot of magic on systems, but even the best IT support company can’t give you more rabbits if you don’t have a hat. You can supply the hat by following this tech system checklist.

  1. Don’t buy retail. Price aside, every retailer we’ve looked at does not sell computers with Windows 7. You’ll need to go directly through a manufacturer that offers you the Windows 7 option, but even then, you need to consider a number of factors. Every manufacturer’s website will have enough options and feature packages to make your head spin.
  2. Have the right computer. In all likelihood, if you have a computer running XP, it likely won’t handle Windows 7. Many old machines have 32-bit processing, and the newer operating system works best with 64-bit processing. The performance difference between the two is like night and day.
  3. Get the right processor in your computer. Many Windows-based computers come with either Intel or AMD processors. Each of those has a variety of processing speeds. The fastest isn’t necessarily the best for you. Higher-speed chips are required for doing a lot complex calculations, gaming and working with graphics (which, to a computer are complex calculations).
  4. Right-size your RAM. RAM (random access memory) is where your computer does its thinking. Generally speaking, the more RAM you have, the more information your computer can process faster. As with selecting the right chip, the amount of RAM you need depends on the application you’re running. In some cases, you can add RAM by adding and/or upgrading the RAM chips, but every computer has a finite RAM limit.
  5. Consider your peripherals. If you are a small business or have a home office and are hanging in with an older computer, you likely will need to upgrade peripherals, such as your printer and monitor. An older printer may not be able to handle a newer, faster computer. As with everything else, printer manufacturers reach a point where it doesn’t pay them to develop drivers (the software that connects the computer and your network to the printer) to support obsolete printers. And, if your old printers slow down computer and network performance, you won’t get full value. While older CRT monitors may still work, they’ll be so slow and fuzzy that you’ll strain your patience and your eyes. Flat-screen monitors will give you a bigger viewing area with higher resolution, and they’ll use much less power, too.  If you do wind up with a Windows 8 computer and want to use it like a tablet with a touchscreen, you’ll need a touchscreen monitor.
  6. Upgrade your software. When you go from a 32-bit to a 64-bit computer, you’ll need to upgrade your software. Older applications won’t run efficiently on the new computer, and you’ll lose time or capability or both. Again, software publishers reach a financial tipping point when supporting old software, so just roll this into your budget to get the best ROI on technology.
  7. Maintain enough network capacity. Businesses and homes depend on wireless networks with sufficient capacity to meet business, entertainment and education needs. For all the money you spend computers, devices and big TVs (including cable and satellite fees), it makes sense to have a network to handle everything. We’re seeing a lot of homeowners with under-powered networks, either because the routers are not robust enough or because they don’t have a good system of boosters to relay signals. Boosters can improve network performance substantially, but you need to locate them in the right places. In some newer, bigger buildings with a lot more concrete and rebar steel, you need to be especially careful about your installation.

Let’s talk about the technology you have and what you want technology to do. Then we can help you source and set up the right systems to give you a faster ROI and longer, less expensive service life. Drop us an email or call us – 973-433-6676

This article was published in Technology Update, the monthly newsletter from Sterling Rose LLC.

 

Windows 8 – The Saga Slogs On

We’ve seen the early reviews on Windows 8.1, and we’re still not impressed. If you’re planning to migrate from XP, we have a Windows 7 solution: Call us!

We have suppliers who can provide desktops and laptops with Windows 7, and two of the big reasons are that the operating system’s capabilities are ideally suited for business needs and that the interface is very familiar to all users. While Windows 8.1, due out sometime this fall, will have a start button to get to menus and program commands, it will still have the “metro” style that’s more like a smart phone or tablet.

The Windows 7/Windows 8 issue is critical for many businesses. With support ending this spring for the XP operating system, many need to replace large numbers of computers. Just as an example, we have one client that will be replacing 25 computers at one time. We have been able to secure the exact same make and model for them with Windows 7 that they bought six months ago.

This will enable them to transition out of XP and keep a system that will minimize employee training requirements. It will also enable them to apply all bug fixes and OS upgrades across the board, simplifying their IT management. (See our sidebar article about SYOD.)

If you’re looking to upgrade your computers or transition out of Windows XP, contact us right away to see about new computers with the Windows 7 OS. We like new stuff, but we believe oldie OS is the best way to go. Just pick up the phone (973-433-6676) if you prefer, and we’ll be happy to talk.

SYOD Simplifies IT Management

BYOD (Bring Your Own Device) was all the rage in many corporate environments. It allowed employees to sync their own phone, tablets and laptops to corporate systems to give them a way to combine business and personal use. While it was great for them and for making it easier to stay connected to necessary business, it was an absolute management nightmare.

The nightmare has ended with SYOD (Select Your Own Device).

With SYOD, companies can present employees with a list of smart phones, tablets and laptops that they will support. Employees can select the device or devices they want to use. It simplifies IT management, including keeping the devices connected to corporate systems and managing those connections better. IT managers can even partition the devices into business and personal sections to manage the business functionality better. And when an employee leaves, IT can simply deactivate all the business-related connections and functions.

Email or call us at 973-433-6676 to explore SYOD options for your business.

This article was published in Technology Update, the monthly newsletter from Sterling Rose LLC.

Which cloud-storage service is right for you?

Cloud storage gives you 24/7 access to your documents, photos, music, and you can access them wherever you are and on whatever device you’re using. It also makes sharing photos, videos, and documents easy. Even better, a number of services are free. Here’s the scoop on four of the biggest cloud services:

Apple iCloud: Best for Apple users. Apple iCloud is built into many Apple apps, including Keynote, Pages, and Numbers. You can start writing a to-do list in Notes on your iPad, for example, and finish it later on your iPhone. iCloud also syncs your e-mail, contacts, and calendar on whichever Apple gadget (or Windows PC) you’re using.

Other cool ways iCloud automatically syncs your stuff across all of your Apple devices: Snap a shot with your iPhone, and you’ll find it on your Mac. Buy a song on iTunes on your desktop, and it downloads to your iPod Touch. Bookmark a site on Safari on one device, and it updates your bookmarks list on all of your gadgets. 5GB of storage is free; you can add more starting at $20 a year for 10GB.

Dropbox: Best for sharing files. Store and sync documents, photos, videos, and other files on your computer, tablet, or smart phone, then invite others to download. Just be aware that your allotted free storage includes data others share with you, so clean out your folder periodically and ask people who have shared their folders with you to remove them from your account. 2GB is free; add 100GB for $99 a year.

Google Drive: Best for collaborating in real time. Two things distinguish Google Drive from iCloud and Dropbox; first, you get the tools you need to create presentations, documents, spreadsheets, and drawings right from Google Drive. And once you create a file, you can not only share it with someone else, but you can also work collaboratively on it. When you make a change, the person you’re sharing with sees it right away.

It works well for work but has handy personal uses, too. For example, you and your siblings can work together on an anniversary-party invite for your parents, even if you live miles apart. Whenever your device goes online, Google Drive automatically syncs the latest versions of all of your documents. 5GB is free; add 25GB for $2.50 a month.

Microsoft SkyDrive: Best for Windows fans. It’s a no-brainer for Microsoft users, but SkyDrive has another big upside: It’s the best deal of these services. You can collaborate on projects and edit documents with free online versions of Word, Excel, PowerPoint, and OneNote. SkyDrive works on computers using Windows 8 (including Surface tablets), 7, and Vista, and Mac OS X Lion. You get 7GB free; add 20GB for $10 a year.

Some final advice: Always be familiar with your chosen service’s policies. And never use a cloud service as the only storage for files you can’t afford to lose. Your best option for backing up everything on your computer is still an external hard drive.

This story originally appeared in the May 2013 issue of ShopSmart magazine.

Windows 8 ‘Issues Report’

We’ve tested Windows 8 and talked with a number of clients about the OS from Microsoft. Some of them have returned Windows 8-loaded computers because it’s too much of a change. We’re still concerned about hardware interfaces. Here’s what we’ve found so far.

Humans are creatures of habit, especially when using their computers. Pressured to be productive, we really don’t like being moved away from processes we know and follow as second nature. Sure, some of us like the “latest and greatest” in technology, but Windows 8 isn’t great for a lot of users.

The key issue is the look and feel. The new OS looks and feels like a tablet, and Microsoft’s strategy is to “tabletize” desktop and laptop computers to be like tablets and smartphones. That should make it easier for users to operate Windows-based computers and devices. It may happen over time, but not now.

Long-time Windows users have grown accustomed to trays along the bottom of their desktop that allow them to launch commonly used programs or applications. They can also click on the Start button to see and launch all programs, reboot (or restart or shutdown) their computer, open the control panel and access any function.

All of this functionality is not so easy to find with Windows 8. You need to press the “flag” key – the key between the Ctrl and Alt keys – to access the Start menu. The functionality is there but not in the place most users expect to find it. It’s just not the way most people want to work.

Hardware compatibility is another issue. Using the full version of Windows 8 requires a touchscreen monitor. That’s OK if you’re getting all new systems. But if you have a fairly new monitor that’s not a touchscreen, are you willing to spend money now to replace a perfectly serviceable peripheral? We doubt it.

We believe Windows 7 still has a lot of life. If you are in the market for a new Windows-based computer, we can help you get the Windows 7 OS and support it for you. We also support Windows XP. Microsoft will end its support of XP in 2014, but we’ll be able to help you with work-arounds and other steps to keep you going. By the time XP’s useful life ends for you, we’re betting Microsoft will have its next operating system on the market, resolving those Windows 8 issues.

Need help? We do Windows. Just call us at 973-433-6676 or email us with your questions or problems. We’ll clean them up – streak-free.

This article was published in Technology Update, the monthly newsletter from Sterling Rose LLC.

Getting Straight with Windows 8

Microsoft is scheduled to release its new Windows 8 operating system Oct. 26, and for the first time in almost 25 years of tech support, we have some real concerns about a new OS

Windows 8 makes a drastic change in the computer interface, starting with the elimination of the Start menu. It’s going to take users a lot of time to get used to the new way. In a lot of ways, we expect the learning curve to simulate that of the switch from Office 2003 to Office 2007. It was not a well-received upgrade, but we all got used to it, and many of us are happily humming along with Office 2010. (We’ll have more to say about Office in our next article of this newsletter.)

Windows also has a track record since Windows 98, in our opinion, of making every other OS release an intermediate step before another upgrade. Windows 2000 was quickly replaced by XP, and many IT managers kept it as their OS, skipping over Vista to Windows 7.

Windows 8 impresses us as an OS that’s more designed for tablets and – by extension of the concept – mobile devices. It will work on desktop and laptop computers, but here are some red flags:

  • You likely will not be able to go directly to Windows 8 with all of your existing software packages.
  • We don’t know how well the software publishers will support the new OS. Their support will depend on how well their customers buy and install Windows 8.

On the other hand, here a couple of reassuring factors:

  • Although computer manufacturers will go to Windows 8, you will have an option to have Windows 7 installed – and we’re betting a lot of people will take that option.
  • We will continue to support Windows 7 and the software packages designed to run on that OS.

One other thing to keep in mind if you’re still running XP is that Microsoft will stop supporting that OS within the next 18 months or so. If you want to continue using your XP, we can help you with some work-arounds, but that may not be your best move.

Call us at 973-433-6676 or email us to talk about how you can get the most out of your hardware and software systems for near-term and long-term effectiveness and cost-efficiency.

This article was published in Technology Update, the monthly newsletter from Sterling Rose LLC.