When AT&T and other carriers to some extent suffered a massive outage affecting major metropolitan areas, people couldn’t make phone calls, including 911 emergency calls. In one city, a fire department official suggested people use a landline to call 911.
Continue readingCustomer Service ‘Post-Covid’
Covid changed our approach to customer service by forcing us to think about how important it was to physically visit a client and to get better at talking clients through solutions to their problems.
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