Tech Help for the Holidays

We’re available to help make sure all of your technology gifts are fully up and running. Nothing is more frustrating than technology presents that don’t work as they should, and sometimes only an IT specialist can orchestrate the solution.

That was the situation last year, when one of clients bought some new cell phones and wanted to pass down the older phones to children. We went there on Christmas Eve day to do what the carriers’ retail stores can’t or won’t do: Complete all the data transfers and phone number activations necessary to make Christmas Day merry.

We looked at all the contacts, apps and other data that needed to be transferred to the new phones. In some cases, data can hide in places where most retail techs don’t know to look. In other cases, for example, contacts can be in different places on different phones or not match exactly. The danger in not knowing where to look is that a technician can erase data from the old phone. Once that happens, it’s gone.

We also took the time to understand how each family member planned to use his or her device so that we could set up each one properly. We also made sure they all knew how to access all the features.

We had to program five phones, and that took the better part of a half-day. But the next day, when the stores were closed, everyone enjoyed their new phones.

Whether you are buying new technology for your home or business, you can maximize performance and by making sure your infrastructure has the capability to handle increased traffic.

For homes, this means having the pipeline to handle streaming to new, large flat-screen TVs and/or multiple devices that play streaming content. For businesses, this means being able to handle the newer, faster systems that help you process more business faster – along with a twist.

Some of those Christmas gifts, namely phones and tablets, will likely wind up coming into your office. Whether they’re for business or personal use, they will tap into your office’s network.

So, tap into our service. We can make everyone’s holiday gifts are running properly. Drop us an email to schedule an appointment, but make sure you call us if you need us (973-433-6676) – especially on Christmas Day.

This article was published in Technology Update, the monthly newsletter from Sterling Rose LLC.

Smartphone and Tablet Battery Life

Does it seem like you’re always recharging your smartphone or tablet? Is performance slow? Leaving apps running drains power and computing resources. Here’s how you shut down and reboot your device.

On an iPhone or iPad, simply double-click the Home button at the bottom of your phone or tablet. Every application that’s open will be displayed on a new tray across the bottom. If you’ve never closed apps before, then every one of them will be displayed down there. Don’t be alarmed if you need to swipe across the bottom to see them all.

If you hold a finger on any of them, a red circle with a minus sign will appear on all. Hold your finger on the minus sign, and the icon for the app will disappear. That means it’s closed. Hold your finger on the icon for any app you want to close and do them one-at-a-time. Once they’re closed, they won’t drain any power or use any your device’s computing power. It’s a good idea to do this every night.

You can delete downloaded apps from your wallpaper by holding your finger on any app. This time, you’ll see a black circle with an X. Press the X on the app you want to delete, and it’s gone.

You can reboot your device by powering it off and turning it back on. Just letting the screen go blank won’t do it. To power off your device, hold the power/sleep button down until the red power-off slider appears. Slide it to the end, and the device will power off.

While we focused on iPhones and iPads for this article, your Droid and Windows-based device operate essentially the same way.

By the way, closing down unused programs or apps on your computer will save battery power if you’re not plugged into an electrical outlet. It will also free more RAM and keep your computer running faster, regardless of whether you’re running on battery or electricity.

If you have any questions about what you can safely shut down or delete on your device or computer, give us a call at 973-433-6676 or email us. We can review what’s on your device or computer and help you decide what to do.

This article was published in Technology Update, the monthly newsletter from Sterling Rose LLC.