Getting the Right Technology Match

In talking about preparing for the end of the Microsoft Windows XP operating system, we’re counseling clients and prospects more and more about the need for a systematic approach. Remember, Windows XP support ends next April, and we strongly recommend upgrading to Windows 7. As we’ve pointed out many times, Windows 8 is difficult for most business users to get used to. And because it’s such a departure from the look and feel most users like, anyone who needs to shuttle between the two platforms will want to tear his or her hair out.

However, upgrading one part of your technology system may have unintended consequences for an entire operation. We can perform a lot of magic on systems, but even the best IT support company can’t give you more rabbits if you don’t have a hat. You can supply the hat by following this tech system checklist.

  1. Don’t buy retail. Price aside, every retailer we’ve looked at does not sell computers with Windows 7. You’ll need to go directly through a manufacturer that offers you the Windows 7 option, but even then, you need to consider a number of factors. Every manufacturer’s website will have enough options and feature packages to make your head spin.
  2. Have the right computer. In all likelihood, if you have a computer running XP, it likely won’t handle Windows 7. Many old machines have 32-bit processing, and the newer operating system works best with 64-bit processing. The performance difference between the two is like night and day.
  3. Get the right processor in your computer. Many Windows-based computers come with either Intel or AMD processors. Each of those has a variety of processing speeds. The fastest isn’t necessarily the best for you. Higher-speed chips are required for doing a lot complex calculations, gaming and working with graphics (which, to a computer are complex calculations).
  4. Right-size your RAM. RAM (random access memory) is where your computer does its thinking. Generally speaking, the more RAM you have, the more information your computer can process faster. As with selecting the right chip, the amount of RAM you need depends on the application you’re running. In some cases, you can add RAM by adding and/or upgrading the RAM chips, but every computer has a finite RAM limit.
  5. Consider your peripherals. If you are a small business or have a home office and are hanging in with an older computer, you likely will need to upgrade peripherals, such as your printer and monitor. An older printer may not be able to handle a newer, faster computer. As with everything else, printer manufacturers reach a point where it doesn’t pay them to develop drivers (the software that connects the computer and your network to the printer) to support obsolete printers. And, if your old printers slow down computer and network performance, you won’t get full value. While older CRT monitors may still work, they’ll be so slow and fuzzy that you’ll strain your patience and your eyes. Flat-screen monitors will give you a bigger viewing area with higher resolution, and they’ll use much less power, too.  If you do wind up with a Windows 8 computer and want to use it like a tablet with a touchscreen, you’ll need a touchscreen monitor.
  6. Upgrade your software. When you go from a 32-bit to a 64-bit computer, you’ll need to upgrade your software. Older applications won’t run efficiently on the new computer, and you’ll lose time or capability or both. Again, software publishers reach a financial tipping point when supporting old software, so just roll this into your budget to get the best ROI on technology.
  7. Maintain enough network capacity. Businesses and homes depend on wireless networks with sufficient capacity to meet business, entertainment and education needs. For all the money you spend computers, devices and big TVs (including cable and satellite fees), it makes sense to have a network to handle everything. We’re seeing a lot of homeowners with under-powered networks, either because the routers are not robust enough or because they don’t have a good system of boosters to relay signals. Boosters can improve network performance substantially, but you need to locate them in the right places. In some newer, bigger buildings with a lot more concrete and rebar steel, you need to be especially careful about your installation.

Let’s talk about the technology you have and what you want technology to do. Then we can help you source and set up the right systems to give you a faster ROI and longer, less expensive service life. Drop us an email or call us – 973-433-6676

This article was published in Technology Update, the monthly newsletter from Sterling Rose LLC.

 

New Stuff – Hardware and Software

With the holidays in our rearview mirrors, it’s time to look at what’s new, already, besides the ever-present Apple rumors. One new product that’s here is Brookstone’s HDMI pocket projector. Let’s take a look at it along with some other new hardware and software products.

The pocket projector looks really cool, and it fits with where many of us are headed in 2013 – a move to more mobile devices and greater use of the cloud.  For personal uses, you can show pictures stored on a web-based service or use an app to show a YouTube video. If you have photos or videos already stored on your device, you can access them directly. Either way, you don’t have to pass your phone or tablet around to everyone in your group.

For those of you who give presentations, you can now avoid dragging along a laptop and avoiding all the things that can possibly go wrong when you hook your computer to a projector. You can connect one of these to your smartphone or tablet and use an app that works with programs such as Keynote or Documents to Go, which emulate Word, PowerPoint and other Microsoft Office programs. Mobile devices have good reliability records, and you usually have the option of connecting to remote servers via Wi-Fi or cellular service.  Just make sure you have the right cables. It comes with adapters and cables for most devices. If you have an iPhone or iPad, yes, you will need to get special adapters and connectors.

If your need is new “standard” technology for 2013, our Windows OS saga continues. We continue to see a lot of customers having difficulty with Windows 8. You can send the computers back, but it’s a cumbersome process.

The better path is to do some careful research. You can order certain desktop and laptop computer models from most manufacturers with an option to have it run Windows 7. Just be sure to read all the product details and technical specs to see that the computer meets all of your performance needs and has the ability to run Windows 7.  If you’re not sure or have any questions, call us (973-433-6676) or email us for answers and advice.

Making a List

Now is a good time to take an inventory of your computers, servers and other office equipment. Many of our clients have “evolving” technology – moving from older to newer equipment in stages. We’ve been taking inventories of computers, servers, versions of Office and operating systems as we visit for service calls. Many don’t believe their systems are as old as they are. However, an accurate inventory will help you plan and budget for new systems in an orderly manner and minimize office disruptions.

On the software side, the Microsoft Outlook web app has some good upgrades, which you get automatically if you subscribe to Office 365. We posted a link on our Facebook page to an article from Microsoft that describes the features in the upgrade.

One of the new features we like is the ability to use webmail offline. However, you need to have IE 10, Safari 5 or Chrome 16. We want to assume it will work with Firefox soon, if it hasn’t already been done. Once we have the chance to test it all, we’ll give you a report.

If you use Microsoft Exchange for your email, datacenter enhancements have enabled the service  to increase the limit of sending 1,500 emails per day to 10,000. The limits protect the online service from becoming a source of spam and keep customers’ email messages flowing.

We believe in the cloud and highly recommend it for many of our clients for better data security, easier access to data and automatic upgrades to keep your systems current. Call us – 973-433-6676 – or email us for questions about or help in moving to the cloud.

This article was published in Technology Update, the monthly newsletter from Sterling Rose LLC.