PC vs. Mac: Burned at the Stake?

Religion and politics have not been the only subjects to generate intense discussions, if not outright arguments. The choice between a PC and Mac has generated the same feelings, but in actual experience, we’ve seen more détente – or ecumenicism. Many of us have PC computers and Apple mobile devices. Heck, many people even use Macs to run Windows programs. Are they about to be burned at the stake in a high-tech holy war?

The short answer is: Probably.

Way, way back at the dawn of the personal computing age, Apple and DOS (disk operating system) were the technologies that drove desktop computing. Within a few years, Apple established itself as both an operating system and a line of products. Microsoft used DOS to establish a line of software products (that evolved into Office and other business applications) that could be used with computers made by various manufacturers.

Both computing systems developed personae. Macs were graphically oriented and cool. PCs were no-nonsense and businesslike. Apple held tight control over its software and hardware. Microsoft and the rest of the PC world that developed were more open source, allowing in more hardware manufacturers and software developers and letting users customize systems to meet their needs and wants. Cool artists used Macs, and the wheels of commerce were driven by PCs.

Only problem was, businesspeople wanted to be cool. The industry gave them that ability. For many years, Macs had Intel processors that enabled their users to run Windows-based programs. It not only enabled people to have either a PC or Mac for doing work, it also enabled PC users to have cool iPhones and iPads that they could sync together.

This, of course, was a boon to developers. Apps like Parallel sprung up, and everyone could go merrily along the path of their choice.

But all this may be about to change. Apple is planning to drop the Intel chips and make its own for its products. We can speculate about all the business reasons Apple has to take this route. Besides being able to control its costs better (though that could be arguable), it would be more cost-effective to have the same chip for Macs, iPhones and iPads. It would make it much more efficient in so many ways to share apps and technology across all those devices and provide better security and customer service.

It could force its cool business customers to choose between being cool or getting down to business in a Windows environment. You may not be able to run those great PC programs with Parallel or a similar app. It may force business app developers to revise their code to fit the Apple system – and you can guess who’s going to pay for that. Once upon a time, Apple had its own word processor and spreadsheet programs, and it could decide to have them again.

We don’t know how things will shake out in this “holy war” between these two monolithic systems or if the shakeout (or shakedown) will happen. If you are one of those people who are attached to the Mac computer and Windows-based apps, you should talk to us. We can assess your needs and help you decide on a technology path that minimizes your risk of being burned on somebody’s technology stake. Call us – 973-433-6676 – or email us for an appointment.

Pants on Fire

Whether it’s business or politics, there’s a tendency to point fingers at other parties or make excuses. Some people will do anything to avoid responsibility. Yes, stuff happens, especially with technology and especially in these times, with so many people using more technology for work, school and entertainment. We believe this places a premium on being honest and upfront when dealing with tech issues.

I’ve been doing IT work for 30 years, and as I’ve built my own small business to serve other small businesses and home users, nothing has become more important than honesty and a let’s-get-it-solved attitude. In today’s daily-life environment, many of us feel we must be our own advocate, and technology has given us the tools. We can research anything on the internet to provide our supporting information; it doesn’t matter if we haven’t asked the right questions to get the right answers. And we can tell the entire world how we’ve been wronged; again, it doesn’t matter if we’re right or wrong.

In my IT world, life gets ever more complex. We have the capability to do so many things for work, school or entertainment because of technology. We invest money and emotion into putting technology to work, and we don’t leave a lot of margin for error. With small margins and little wiggle room, one could easily reason it’s better not to hold any responsibility. When that happens, honesty suffers.

A recent example of how this fits into our business occurred during a perfect storm. Have you ever seen the message telling you that firmware is updating and telling at the same time not turn off your computer? There’s a reason for that: it kills the computer.

In our case, we were in the final process of setting up a computer for a client. We were going through the last reboot – and we knew not to shut off the computer. What we didn’t know was that the computer hadn’t been plugged securely into the power outlet. When I moved it, the plug fell out, which was just like shutting off the computer. It no longer worked.

I told the client what happened and how we would fix the problem. I called Dell and told them what happened and got a replacement. I could have said it was a defective unit and gone through the long paperwork process of getting a replacement. I could have said the update was bad. Because the old computer was still in the office and working, we got the old one ready for work, and when the replacement new computer came, we completed the project.

Another time, we had scheduled the installation of a new server right after we returned from a trip. Normally, we don’t do major system work during business hours, but the problem the new server was to solve kept getting worse.

We came in on a Friday afternoon, and after assessing the situation presented the options. We said we could spend hours trying to fix the problem, but we weren’t optimistic about a good outcome. The other option was to shut down business and do the data migration right then and there. The client left it up to us to make the decision.

We did the migration over the weekend, and then we committed to be back in their office Monday morning to make sure everyone in the office could access all the information they needed. We could have just told them to call us Monday if they had a problem, but that would have meant more downtime for the business and a lot more tension and aggravation. When would they know they were having a problem, and how long would it take for us to get there? We knew what questions to ask and would know how to fix the problem.

By being upfront about everything in these examples, we and our clients understood the value we provided for each other. That helped us get on the same page and provide a timelier solution. If you or someone you know is tired of getting the runaround from an equipment supplier or another IT service provider, call us – 973-433-6676 – or email us discuss the problem. You deserve to know the truth – and the knowledge to make a sound decision.

Watching TV in the Electronic Jungle

Watching TV was so simple for anyone who remembers life before cable. Today, we have more options than ever before – and more confusion. If you’re ready to go back to Square 1 and start all over again, here’s what to look at to reset your TV – or streaming content.

If you are still into watching live broadcast TV, which many do for news and sports, you could start with good old rabbit ears. That’s the term for an antenna – just in case you hadn’t known. Channel availability and picture quality depend on whether you can get a strong broadcast signal. Cable solved that issue nearly 50 years ago and gave us more choices. (Digital channels for broadcast offer more choices, though quantity should not always be confused with quality.)

Cable was simple. A cable company got the franchise for your community, and you paid – more and more without any recourse until satellite and the internet eventually gave you more options. The old cable companies and telephone carriers still have lines that carry the internet to most of America, but our “TV viewing” is changing at the pace of a revolution.

We have countless ways to get our programming because there are so many content providers and so many companies that package or bundle the programming we want to see. Even the carriers are becoming content bundlers and creators.

For this discussion, let’s focus on the systems that deliver content for viewing on a TV. Comcast’s Xfinity and Verizon’s Fios, the two major cable carriers in my area, still offer the most programming from traditional broadcasters and other producers. With more people spending more time at home, you probably want the most variety you can get to keep everyone happy. The cable companies still deliver by coaxial cable, and we know how to use their systems. You can watch content from Netflix, Amazon Prime, Disney Plus, etc. through your cable system, although you will need to pay for them either through the cable company or the content provider. However, convenience comes at a price. You can pay $5 or more for every cable box you have.

If you get your internet service from a cable/phone company, you may be able to stream your cable channel and – maybe – save the cost of the boxes. Why maybe? Xfinity, for example, has an agreement with Roku to stream content over TVs that use it as the streaming service. If you have a Roku-equipped TV, you can add the Xfinity channel from your Roku Home page by clicking on Add Channels. If you don’t have a Roku-equipped TV but have a TV with a USB port, you can buy a Roku connection device for as little as $30 and use your home Wi-Fi network. Your payback period is six months, and quality depends on your network.

You can get Roku boxes from Xfinity, which you pay for as with the old coaxial cable box, but we found a price break of sorts. We have nine TVs in our house, including one we carry out onto the back deck. By paying $40 per month for DVR service, we’re only paying for five Roku boxes; the rest are “free.” The advantage to the Roku boxes is that they’re not tied to a coaxial cable, giving us more flexibility.

We just installed this system, so we’ll need to get some operating experience before we can report on its success – or lack of it.

If you watch all your content on a computer or mobile device, the question of a cable box or Roku box is moot. If you don’t want to use your cable company to get cable-like viewing for broadcast TV stations and programming such as news and sports, there are numerous streaming providers.

What will work best for you? The variables include:

  • Broadcast signal strength for some live TV
  • The provider of the content you watch
  • Your preference of cable or internet-based content delivery
  • The devices you watch on and the number of devices you use at any given time
  • Your internet connection
  • Your Wi-Fi network
  • Your TV/internet budget

We can help you sort through the possibilities to put together a package that will meet your priorities, and we can install and configure any equipment you need. Call us – 973-433-6676 – or email us to discuss your wants and needs.

Solving Surges

It doesn’t take much of a power surge to upset the delicate electronics in most of our devices. At worst, a power surge can fry their insides, and that alone should motivate you to have everything connected to an outlet through a surge protector. While even they are not immune to surges, you can reset them in many instances.

In very non-technical terms, the surge shows up in much the same way a tripped electrical circuit shows up: something doesn’t work because it’s not getting any juice. Generally speaking, you can go to the electrical panel in your home or small office building and find a circuit switch that’s positioned halfway between “off” and “on”. You can reset the circuit switch by pushing it fully to “off” and then back to “on”. Tripping the circuit is a built-in protection.

Similarly, the surge protector takes the hit for any devices plugged into it. Again, in non-technical terms, the resistors in your surge protector sop up the extra energy, and you need to release it. You can follow these steps to verify a surge protector issue and restore the flow of power to your devices.

  • Plug something – a small lamp usually works best – into the wall outlet to make sure power is flowing to it. If there’s no power, check the circuit breaker, if you can, and reset it if it tripped.
  • Plug that same thing, which you know is working, into the surge protector. If it doesn’t work…
  • Unplug the surge protector from the wall outlet and unplug everything connected to it.
  • Wait 30 seconds. This will allow the resistors to drain.
  • Plug everything back in.

This process usually solves the problem. If it doesn’t, there could be a problem with the surge protector or the device. You’ll need to go back to the source – the most basic connection – to resolve the situation. One of our clients had a number of devices, including the transformer that brings the internet into his home and his router, plugged into a surge protector, which in turn, was plugged into a battery-backup power supply – with a built-in surge protector. After going through the procedure, he determined the problem was with one of the plugs in the battery backup unit. He was able to restore everything to operation, though he may need to replace his battery backup.

Battery backup units with surge protectors can range from $50 to $150 – give or take a few bucks – depending on the number of outlets they have and whether they have USB and coaxial cable ports. Surge protectors can be had for $35 and up, and nearly all have multiple plugs. You can also find single-outlet surge protectors which are ideal for plugging in at Starbucks or your hotel room – whenever you’ll have either option.

Contact us by phone – 973-433-6676 – or email to discuss the best protective systems for your needs.

‘Free’ is Not Always Free

Anyone who’s known us or done business with us for any length of time knows that there’s no such thing as a free anything. If you use T-Mobile to access the Free Conference Call service, you likely got a rude – though not necessarily expensive – wakeup call about the fallacy of free.

The problem, as one of our clients discovered, was that the dial-in phone number for Free Conference Call was not on his T-Mobile plan. He had to use the service for business calls, and it cost a penny a minute. We investigated the charge and eventually found he got a text message about it. This wasn’t a big deal cost-wise, but it was a huge annoyance. After all, he expected it to be “free.”

In reality, it’s not a free service. Your carrier may be subsidizing the cost of the call because it helps them keep your business or gives them a platform to sell you additional services. The company that provides the service may be subsidizing it as a way to encourage you to use paid services.

Regardless, it begs the question of what else are you paying for? We might get some more specific answers from the Congressional grilling that the heads of Amazon, Apple, Facebook and Google underwent, but we suspect the substance won’t be any different from what we’ve discussed before. In just about every aspect of our online lives, we trade privacy for convenience.

Google, Amazon and Facebook are probably the biggest beneficiaries of this trade. Google is synonymous with online searching, and Amazon turns up as the top listing (or they buy top-of-the-page ad space) for just about anything you want to buy. Facebook will display ads for products you’ve searched for on Google or other websites and will show you ads depending on product pages you’ve liked or comments you’ve made. Oh, and did we mention that if you use a YouTube video to learn how to do something, Google can send you ads for a product you may have watched in the “how-to” video, which you can buy on Amazon.

You get all of this information for free in one sense, but you’ve paid through the nose in another sense. All of them have collected information about you, which they sell to companies who want to advertise products and services to sell. The info is sold for pennies per click, but, as they say, they make it up in volume. Through cookies, they retain info on your browsing history. That helps them direct you to products and services you are interested in. That’s your convenience. But they also know where you’ve looked and used algorithms to figure out what you might be willing to pay for whatever it is they’re selling. You could wind up getting “special offers” for goods and services at higher prices.

You can decline cookies, erase your browsing history and take similar steps to protect your privacy. But you really can’t hide from everyone, and your searching will be more difficult.

Are there alternatives? Yes, there are plenty of them. You can go back to Yahoo, which used to be the search engine of choice before Google, or you can use Microsoft’s Bing or an independent such as Duck Duck Go, which claims to protect your privacy when you search. You can try to find smaller or more local providers of goods and services independently of Amazon. You may wind up with fewer choices and fewer options.

We invite you to share your thoughts and experiences with other providers of searches and goods and services. Leave a comment and check back to share information. You may not get anything that’s truly free, but you may free yourself from hidden costs and know more about what you’re paying for.

Too Many Gadgets

It’s confession time. We have too many gadgets in our house, and the byte-load finally bit us by causing disruptions in service and performance. Who was the big culprit?

We fingered Google in our house, but the accusation came after a long process of elimination. We’ve had a performance issue for the past few years, noticing that even though our network showed four bars, we didn’t have four-bar performance. Over that time, we took things apart, looking at captures; that’s our technical term for what’s actually online.

We started by investigating our router and then started changing switches. Eventually, we started removing devices – all Google devices. The problem went away. We had read on the internet that a lot of people had similar problems. They all involved Google Home, Google Nest, Google Hub and Google Chromecast. Here’s what was happening. When the devices awoke from a sleep mode, they sent large packets of data through the network, which disturbed performance if it didn’t crash the network.

The weird part was that it affected our cable TV boxes. I noticed it especially while having the TV on in my office.  There would be times when the TV would simply go out. Once we removed the Google devices from the network, the problems disappeared.

The Google devices are now tucked away on a shelf, and we’re making more use of Alexa. However, we should hasten to add that our Google problem could have been exacerbated by having a large number of devices on our network. We’re a highly connected family, but we’re not much different from the norm. Many households have computers, phones and tablets for all family members, and many of those devices could have been added since the start of the pandemic as we’ve increased our online activity. We also may have added more smart TVs.

As a result, it’s easy to overload your network’s capability and impact the performance of every connected device. If you’re having a problem, removing Google devices like we did might solve your problem. But you might also need to upgrade your router and other network components to meet your needs and wants.

We can help you get the performance you need. Call us – 973-433-6676 – or email us to talk about your network, the devices on your network and your performance expectations. Sometimes, less is more, but sometimes, too, you need to add more to get more. A smart look can make your smart devices seem like geniuses.

New Shortages Popping Up

Late last year and early this year, we warned of Intel chip shortages, which made it difficult to get new computers for those who needed them to run Windows 10. Now, we have other shortages, compounded by some Apple decisions. So, who’s coming up short? It could be Apple.

Getting Apple stuff for our clients is becoming more challenging for the more expensive, high-end devices. The wait can be up to two weeks for things we used to get right away, and some of that is because of varying store hours.

One of our clients is waiting for a Mac with an SSD hard drive and a 27-inch monitor. It’s a combination that’s out of the ordinary, but it was never a problem to walk out of the store with that system. Now, we’re hoping the wait is only two weeks.

Looking ahead, Apple is expected to start making its own chips later this year for the 2021 Macs. It’s a logical move for the company, which is looking for more end-to-end control of its systems. Whether they’ll be able to produce enough chips because of COVID-19 concerns is one thing. Another thing is that when it drops the Intel chips (which could free up chip production for Windows-based computers), we think it may become harder to run Windows software on a Mac.

This has the effect of drawing a new line in the “cybersand” when it comes to compatibility, and that could be a problem in the business world. A lot of business applications are written for Windows, but the Apple platform has been able to accommodate them. For Mac fans, it’s the best of both worlds. But unless the app developers and Apple can up with apps for the platform, there’s another issue to add to our woes.

For those of you sticking with Windows systems, you can expect Intel’s supply problems to persist through the rest of this year. That is forcing some manufacturers to switch to AMD chips to meet the demand for their products. We’re still a fan of Intel chips, but if you need a new computer, we can certainly take a look at the AMD-equipped machines and see which one can work for you.

On the phone front, Apple is beating the drums for the iPhone 12, and it’s scheduled for release in the fall. Football is also scheduled for this fall, but we live in unusual times. Since all we can deal with at this time are rumors and speculations, this is expected to be the first year that Apple introduces 5G support in the iPhone. This will allow the new phones to connect to much faster networks. While all the phones will have 5G connectivity,  we don’t know if all models will have super-fast mmWave support in all countries. Of course, if you can’t travel, you can hold on to your current phone or, if you must upgrade a phone within your family or business, you can go with any of the less expensive iPhones, which are more than serviceable, and upgrade later.

While we don’t have a crystal ball, we can discuss your current and future computer and phone needs and help you find the best solution for your needs. Call us – 973-433-6676 – or email us to talk about it.

While We’re Waiting for Whatever…

While we’re waiting for whatever our new normal will be, it’s a good guess you’ll need to beef up your network capability to handle more business, education and entertainment. At “Chez Rosenthal,” we’re taking hard-wired Wi-Fi outside to enjoy the summer. Our experience may fit your needs.

We’re doing it so that we can expand our internet coverage to our deck and part of our yard to accommodate four devices running simultaneously. As we all spend more time at home and the summer heat is not oppressive, it’s a good way to give everyone in the family more options. With smart TVs, you might consider it a good way to get a TV outside, and you’ll have no worries if you use an ethernet connection or have a network access point outside.

For my house, it was a fairly straightforward process, including drilling my own holes in my own house. We were able to run wire behind walls and under floors to get to the back of the house, and once we got outside, we put the wire inside some PVC pipe. Our only expenses were for the wire, the pipe and some connectors.

Getting more of a hybrid system of wired and wireless networking in your home may be a good solution. You’ll need a strong network if you find you’re still working from home and your kids are doing all or part of their classroom time and homework online. Whenever you can plug your device into a network node, you’ll get a stronger signal. And the closer you can be to a node, the stronger your signal will be. Getting a wired node outside the walls of your house eliminates the need for the signal to fight its way through the wall.

We have had more calls for help with networking as we’ve spent more time at home and are streaming more content. In older homes with thicker plaster walls, wiring is sometimes the best solution. The alternative is to place a series of nodes to get the signal to the farthermost places from your router or gateway, but it can fall short due to signal strength losses. In the case of a network in a two-story penthouse in an apartment building, we could only use a series of mesh units because we couldn’t go through the concrete and steel between the floors.

If you’re doing renovations or an addition to your existing home – or building a new home – we highly recommend hard wiring your network access points. Your electrician can do it at the same time they do the electrical wiring.

We can help you boost your network’s strength by recommending where to put hardwired connections and mesh nodes. We’re OK with drilling holes in our own walls but not in yours. Once the wiring is in, we can place the mesh nodes and configure everything for maximum network capability. Call us – 973-433-6676 – or email us to talk about it.

Strengthen Your Security

We’re probably as normal as we’re going to get with working at home, and that will put more pressure on businesses and employees to step up security. Virtual Private Networks (VPNs) have been around for a while, but we’ve never been completely sold on them. They can give you a false sense of security.

As we see it, they depend on too many people (and organizations) doing the right thing to work effectively. Essentially, they take you across somebody else’s network, and unless you’re the one who vetted the provider and set it up, you have no way of knowing if it’s safe. If you use a computer, cell phone or tablet on a compromised VPN, you’re providing multiple access points for anyone who’s hacked the VPN. It only takes one weak link to compromise a network, and it could take months before a security breach is found. That could be too late to prevent any damage, such as an intrusion of sensitive files or identity theft.

We’re OK with using a VPN while traveling. It’s generally good for a short period of time, and it’s likely to be used by a small group of people in your traveling party on known devices. Whether VPNs are reliably secure in certain communications environments is a debatable point. Given all that is going on today, we believe it’s better to err on the side of caution and use them in limited situations to meet specific needs.

There are much better steps to take, such as two-factor authentication and using mobile apps that store your password.

We’ve discussed two-factor authentication before. While it can take many forms, it generally works by sending a 6-digit code in a text message to a designated mobile device. You then need to enter that code on whatever device you’re using to log onto a website. The problem is that if you are near a cell tower that has been compromised, the communication involving your text message could be intercepted and redirected. It’s not likely in the United States right now; it was more of a problem with older towers. Still, it’s yet another reminder to keep your guard up at all times.

The authentication apps that save your passwords are run through Microsoft and Google, two behemoths that have an equally large stake in your security. The key factor here is that the password is stored in your device, not in the cloud. Anyone who steals your password this way must physically have your device, and they must know your username and password. That minimizes the chance you’ll be compromised – even with a lost or stolen phone.

We’re available to answer any questions you have about security on all your devices and across all networks. Call us – 973-433-6676 – or email us to talk about who uses various devices within your business organization or family and where they use them. We’ll help you develop a plan or policy, if necessary, to strengthen your weakest links and maximize security.

CAVEAT EMPTOR!!!

“Buyer Beware!” is a more important warning than ever before if you’re buying phones, computers, tablets and other electronic devices online. We all like online bargains, but the looting that took place as peaceful demonstrations fell apart will put a lot of stolen goods on the market. It’s a fact of life – not a political or social statement. Here’s what you need to know.

First, mobile phones, tablets and computers have built-in tracking. If the merchant from whom the devices were stolen reports the identifying information to the manufacturer, a message can be displayed as soon as the device is connected to any kind of network. It will tell the user that the device is stolen and cannot be put into service.

Second, in all likelihood, if you bought tainted goods on the internet, you bought it from a less-than-reputable seller, which means you won’t get any support from the manufacturer or a cellular network carrier. We can’t say for sure, but a manufacturer or merchant who knows where a stolen device is could initiate action to get it back.

Third, if you used a credit card, your account information is now in the hands of people who can monetize it at some point.

In short, you’ll have no consumer protection, and you could have a lot of liabilities. That puts the onus squarely on you to make sure you visit only legitimate merchant websites and buy from legitimate sellers.

Everyone can expect to be bombarded with offers from sellers, legitimate or not. We’ve been bombarded for years. Some offers come through phishing expeditions, which can look legitimate but may have one slight change from a seller that might be familiar to you. You might see an ad on a website, and that can be a tough call. Huge businesses have been built – legitimately – by tracking your browsing history and then sending you ads. It’s easy for a “fencing” operation to set up a website that has every appearance of legitimacy.

Our advice is simple. Only click on links that you are 100 percent sure are legitimate websites. Only buy electronics from legitimate sources. They may be well-known retailers as well as vendors vetted and supported by services such as Amazon. You can be reasonably assured you are getting a legitimate product and that your credit card information will be properly protected. And if your product is defective or not what you expected, you should be able to exchange or return it within a clearly stated policy.

If you have any questions about a product you’re shopping for, don’t hesitate to ask us about its properties or things to look for in a seller. Call us – 973-433-6676 – or email us if you have any questions.