It still happens to more people than we think. A “message from Microsoft” pops up on someone’s computer, telling you there’s a problem with something and urging you to call a phone number immediately. You can always bet it’s a scam.

We had an incident with a family member not that long ago, and we were able to prevent a catastrophe because we were there when it was unfolding. We just happened to be dropping off some printer ink one afternoon and asked about everyone’s well-being – as anyone would. We were told that the spouse was on the phone with Microsoft, trying to solve a problem.

Time out. What didn’t belong and why? When did you ever see a phone number for Microsoft, much less talk to somebody from the company?

OK, back to our story. I started running up the stairs yelling to the person on phone, “Where are you from? Where are you from?” I knew where he wasn’t from. “Cricket,” was the answer. “Hang up right now,” I yelled to my family member.

We then began an immediate crisis response. Spoiler alert: No money was lost; no sensitive information was compromised. We quickly changed all the passwords to the accounts that had been given over to the scammer. No harm, no foul. But still, it was only coincidental that we were there at the right time.

How did it happen? A window popped up, claiming that there was a problem with our family member’s computer and to call the phone number on the screen. It was purported to be a Microsoft number. In all fairness, it’s a lapse that could be happening to anyone, not just an older person. A younger person who’s not as tech savvy as they might think or a worker under pressure can be frustrated by slow computer performance. When a “help” offer pops up, it’s an easy mistake to click it. Once you respond by calling the displayed phone number, you’re toast.

You all know all the drills about pop-ups, questionable links, etc. You shouldn’t click those links or make those phone calls. But there is one call you should make: 973-433-6676. That’s our phone number, and it’s a call worth making to learn about the new, customized security tools we’re rolling out to help prevent you or anyone in your business or home from inadvertently responding to a sophisticated phishing expedition.

Our suite of tools is designed to spot attempts to breach your technology systems based on your specific needs, and we tailor the tools and pricing to what you need. It’s insurance to protect your assets, corporate and personal – or both.

Call us – 973-433-6676 – or email us to talk about your current security measures and see which of our tools could work for you. You might be surprised at how cost-efficient they are to manage your risk. You will definitely be reassured you’re on the right track no matter what you decide.