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Internet Outages Show No Favorites

The 10 largest internet outages of 2022 managed to hit a wide swath of the user community, ranging from music and messaging sites to gaming sites. While more business-related sites didn’t make the top 10, one of our client’s experiences showed the benefits of planning ahead and staying nimble.

Having a plan you can implement immediately is critical because you can get knocked off the internet in a nanosecond. It’s especially problematic for businesses such as our clients who can have up to 30 users. We’re not big enough to have multiple redundancies for our systems, nor are we big enough to deal directly with big providers. Our businesses likely pass through several hands before we reach the internet, and any of them can go down in a heartbeat.

Because of this uncertainty, one of our clients asked us to help them put together a process. They learned the consequences of being planless while working with another IT company. They knew they were going to have a planned outage because they were moving their physical location. They sell a product and take orders online.

Our solution was to have them take “paper” orders over the telephone as soon as the internet service was shut down to move their equipment. We had a process in place to get their tech system operational before lunchtime on moving day, and everything worked smoothly. As the system started to come online, they used a combination of paper and online orders and then switched to online only. The online system worked while the employees physically moved to their new location.

Their solution succeeded because our plan also included having the right infrastructure in place. We knew the internet connections and Wi-Fi network could handle the load once we put everything online.

Your solution will depend on your business’s needs. Everyone should prioritize telephone and email service because you can’t afford to go incommunicado. Who provides those services for you – and who provides them for your provider? You might not be able to get that latter provider, but it would be helpful. Is the phone service in the cloud? How is it set up? What electricity service options are available in your building?

We can help you develop or improve an outage emergency plan by looking at your equipment and configurations. We can recommend new equipment or configurations as needed and help you install better backup systems to help prevent data loss. Call us – 973-433-6676 – or email us to talk about it.

Oh, and just what were the 10 biggest internet outages in 2022 based on outage reports? According to Downdetector, an internet tracking service of Ookla, which is best known for speed testing, they were:

  1. Spotify – 2.9 million
  2. WhatsApp – 2.9 million
  3. Discord – 1.1 million
  4. Roblox – 700,000
  5. Instagram – 600,00
  6. Twitter – 500,000
  7. Call of Duty – 350,000
  8. Reddit – 300,000
  9. Snapchat – 300,000
  10. TikTok – 300,000