Drowning in Disinfection

Be careful how you disinfect your tech equipment. One client’s cleaning solution wasn’t ideal, but we didn’t discover its effects until we made a service call.

We made the service call because an Excel file seemed to be going bonkers. When our client clicked on a cell, the file would start scrolling uncontrollably. It only happened with this file. We checked the computer for viruses, but none were detected.

However, the client had a problem with WordPress, too, and that looked like a problem with the mouse. We checked the mouse and found nothing wrong. With optical mouses, you may not be able to see the damage. However, the client mentioned in passing that they had washed the mouse because they feared exposure to poison ivy. We understood the concern because in very basic terms, sensitivity to poison ivy is an allergic reaction. If your allergy sensitivity is higher, you can break out more easily or more severely if you come in contact with poison ivy or its residue.

With today’s coronavirus concerns, we’re rightly becoming obsessed with keeping surfaces as germ-free as humanly possible, and that includes our electronics – especially those in offices or other public places. It’s a good idea to disinfect mouses, keyboards and telephones, but you need to keep moisture away from them. Liquids wreak havoc with all electronics.

We suggest you take the following steps in keeping your technology tools as clean and disinfected as you can.

  1. Unplug your device – mouse or keyboard – from the computer and remove the batteries if you have them.
  2. If you are using something like a Clorox wipe, put a microfiber cloth or some paper towel between the wipe and the device to minimize the moisture. The microfiber cloth is better, and you have probably have a lot of them if you wear eyeglasses.
  3. If you have a spray disinfectant, spray it on a microfiber cloth or some paper towel. Don’t spray it directly on the device.
  4. Make sure that any cloth or paper towel that comes in contact with your mouse or keyboard is only damp – not wringing wet.
  5. Dry your mouse or keyboard as thoroughly as you can with a microfiber cloth and then give your device some time for it to air dry.

Our devices are indispensable, and when damage occurs, the nature of the problem doesn’t always point to the mouse or keyboard. Just pay attention when you clean. In an office environment, we suggest you pass these cleaning tips along to everyone. If you have any questions, call us – 973-433-6676 – or email us.

The Worst is Yet to Come

What do factory closings and travel bans have in common? They’re going to affect the flow of technology to your business and home. Unfortunately, we have no idea yet on how bad the impact will be or how long it will take to recover.

Right now, the demand for products hasn’t caught up to the factory closings, but we can see the writing on the wall. The supplier that makes the cameras for Apple’s iPhones is still shut down, and Foxconn, the major supplier of phones has been shut for weeks. Even if the manufacturers have inventory to ship, the illness – or potential for illness – could shut down all forms of transportation into the United States. We just don’t know how long all of this will go on.

The travel bans are forcing the cancellations of technical conferences, and that will impact the flow of new hardware and software products and upgrades to you. The technology industry depends on conferences. It’s where they give developers the chance to look under the hood and ask questions. In turn, they start working on apps for new hardware or to fit the capabilities of new software – and all of that translates into new capabilities for your business, entertainment and quality of life.

We don’t know what the effects of the travel bans will be because we don’t know what was planned for development and rollout in the long-range future. But when you combine travel bans with factory shutdowns, it’s obvious that we’ll need to make do with what we have. And that may affect anybody who’s forced to work at home.

We haven’t begun to comprehend what could happen if offices are forced to close and employees have to work remotely. In our experience, we see a lot of laptop computers that never leave the office. In a shutdown, they might need to go home. While we can fix a lot of problems with computers remotely, we strongly recommend you test every computer. Employees can take them home and see how easily and quickly they can log in to your corporate network.

At the same time, you should make sure your network, servers and cloud connections are all functioning properly and that every piece of equipment and application is up to date on firmware and software. With your computing being distributed, it’s critical to do whatever you can to prevent problems before everyone and everything scatters to individual homes. You should also make sure everyone who’s logging in remotely understands they should not work from a public network, like from a Starbucks. You have no way to control the security of public networks, and you can bet hackers will be sipping lots of lattes as they search for ways to get some kind of information they can monetize.

If you have any questions at all about the operating conditions of your computers and other parts of your technology systems, call us – 973-433-6676 – or email us to discuss your needs. If you must close your office and have employees work at home, make sure they know how to contact us. Just as you’re being proactive with personal health, it’s time to be proactive with your technology’s health.

The Best of Both Worlds for TV and Video Content?

Are you ready to cut the cable TV cord to save money but not ready to lose all of your favorite TV and cable channels? The entertainment and cable companies may have a solution for you. More and more, the “cable company” is allowing you to stream the channels they offer on cable. If you prefer watching live TV, including shows, the news and sporting events but hate paying for multiple cable boxes, streaming from the cable might give you the best of both worlds.

AT&T just grabbed a few headlines by launching AT&T TV NOW, essentially moving their DirecTV lineup from satellite to streaming. You get the same channels, and they have service tiers priced at $65 to $135 for 45 to 125 channels with HBO included. They join Xfinity’s streaming service, which lets you keep all the channels you have on a current cable TV plan for the same money. If your cable company doesn’t offer a similar service yet, it will.

We think it’s a good move. While nobody watches 200+ channels, we still know of a lot of you who like what’s now referred to as “live TV,” which covers the over-the-air channels for network programming, local news and some live sporting events. We also like a lot of the programming that cable adds, especially sports, 24-hour news programming and premium channels, such as HBO and Showtime. Those are all hard to come by unless you have cable. If you stream your cable package’s lineup, you’ll have access to it anywhere in the US wherever you can connect to the internet.

The cable providers also bundle – for a price – the same premium channels and access to streaming services such as Netflix, Amazon Prime, etc. The price is roughly the same that you’ll pay directly to the streamer unless somebody is running a special. If you stream without the cable company, you can access some of your cable programs through services like YouTube TV, Sling, fubuTV and Hulu+Live. They’re known as skinny bundles, and you’ll need to see what they offer. In addition to viewing their programs on TVs, you can view them on mobile devices and computers. They have limits on how many devices can be connected at one time.

If you cut the cable cord, you’ll need to connect your TV to the internet through a provider such as Roku, Amazon Fire TV Stick or Google Chromecast. All typically work through Wi-Fi, but they don’t all provide the same access to streamers. You’ll need to research that, too. In a sense, you’ll be trading the cable boxes for internet access devices, which will pay for themselves in a few months.

On the technology side, you’ll need to have a strong internet connection and a strong network. The actual levels of service and performance will vary with how big your home is, how many total devices will be on the network and how many devices can display 4K programming. If you’re not properly equipped, your devices will need to buffer the programming, which means you’ll see pauses in the action.

You can always pay for more data capacity from your internet service provider (ISP), which is most likely your cable company. You add network strength by adding access points, either by hardwiring your home or strategically placing mesh network devices. Either or both steps may be necessary, depending on what you have now. Don’t expect to just pull out the cable and plug in a streaming device.

Just be aware of one factor that most people overlook when cutting the cord. Your TV viewing will be done on a data network, which has a capacity or limit, depending on your plan. If you exceed your data limit, your provider may slow down your connection, and that will slow down the feed to your device. You need either to regulate your viewing according to your plan or pay for unlimited data.

Once you decide how you want to watch TV and other video content, we can assess your technology setup, recommend steps you need to take and help you with all installations that may be required. Call us – 973-433-6676 – or email us for an appointment. You have more viewing choices than ever – and that means more decisions than ever.