Smarten Up! The Spoof is On

I was at a client’s office when the email – to her as president of a service organization – arrived, asking for a wire transfer of money. Other members of the organization got the same message, and some actually sent money. A scammer had spoofed a name or email address that was recognizable. This is becoming a growing problem. Is technology making us stupid?

The answer is “no,” but it is making us careless because it gives us the ability to do too many things too easily with too little forethought. That, in turn, leads to doing stupid things – and that’s what spoofers and other Internet-based thieves are counting on now and will continue to do so.

Email seems to open the doors to your computer and your data more conveniently than anything else. The biggest breach opportunities come when you click on something or follow through on instructions because you didn’t take the time to look carefully at an email and when you send sensitive information in an unencrypted email.

Spoofing is the most effective way to get you to open an email and link yourself to trouble. It’s remarkably easy to recreate a company’s logo and attach a fake email address to it. When many people see what they think is a legitimate logo, they just click to open. If nothing jumps out as a red flag, they’ll continue to a bogus website, and BINGO, it’s too late.

People are particularly susceptible to spoofs at this time of the year. Online merchandise sales continue to grow at holiday time, and merchants or shipping companies often send tracking info so you’ll know when your packages should arrive. If you take a little time to look at the message, you’ll probably see that the domain attached to the shipper or merchant bears no resemblance at all to the company. You might also note that the message itself is generic – and it likely has misspelled words or syntax that just doesn’t fit how we converse in the United States.

If you want to verify the tracking on a package, you can go onto the merchant’s or shipper’s website and enter a tracking number you received when your order was confirmed. If you don’t have that number, there is often a way to get the information.

Similarly, as we move from the holiday season to the tax season, be especially careful of financial-related information. There’s a reason why your financial advisor doesn’t let you leave trade information on voicemail or email. They don’t want your financial data left out in the open, and you should feel the same way. When financial advisors and institutions – and even healthcare providers – have messages for you, they generally tell you to access them on their secure websites – and require you to sign in.

DO NOT click a link on an email you think was sent to you by anyone who wants financial, health or other sensitive personal data. If you know the website, open a new browser window and go to the website by typing in the website address. Even if the domain name in an email looks correct, something like “[email protected]” can really link to “you’vebeenscammed.com.”

And, of course, never, never send user names, passwords, credit card info, bank accounts, Social Security numbers (even the last four digits) or other personal information in an email. Unless you and the other party have activated a mutually agreed-upon encryption process, the data is wide open. Email messages can go through multiple communications systems, and it’s impossible to know when a data thief is waiting to pick off any number of random messages at any point. They can pick off thousands in the blink of an eye and then take their own sweet time pulling out key info and wreaking havoc.

It all goes back to convenience vs. security, with a dose of distraction thrown in for good measure. We’ve had clients accidentally open a door to their computers, and the invaders took their info and denied the owners access to their systems. Fixing it on the computer end generally requires a visit from us, and then there’s the nerve-wracking hassle of working with other companies to close your breaches. When you have to go through all of that, it’s more than just an inconvenience.

We’re not telling you anything you don’t know. We are telling you to take a deep breath and a closer look at your email and the links inside them. We’re also telling you not to send sensitive information in emails. If you think you may have had a breach in your security, we can help you patch up your computer system. We can also help you set up an email encryption system. Call us – 973-433-6676 – or email us with your questions or to have us help resolve an issue.

Off to CES Next Month

I’m looking forward to going to CES – the Consumer Electronics Show – in Las Vegas next month. It will be my first time there; I had to make sure I did the planning needed to make it happen. I plan to look closely at home automation and AI because both will play growing roles in our lives.

We already have a lot going on. I was an early adapter of Doorbot, which we now know as Ring. It’s the camera system that works in conjunction with your doorbell and smartphone to let you know who’s at your front door. You can talk with the people at the door whether you’re in the next room or the next country. When I installed Doorbot, it paid immediate dividends when I could tell delivery people where to leave packages. It helped me serve my clients better.

As Ring, the product has evolved into a security camera. With a wide field of vision, it can activate as soon as someone gets near your home and take a clear picture of everyone at your door. It’s also instantaneous. With a standard alarm system, any thief knows he has 5 to 10 minutes before the police respond. Now, you have a way to identify the person. You can use it in conjunction with other camera systems to see who’s there, and you can use it along with electronic door locks that you can remotely control to let someone into your house.

We have more automated systems in our homes. Nest is the first one you think of when it comes to having a thermostat that you can set or change through an Internet connection, and there are all sorts of lighting systems that you can automate or reset.

We’ve added Google Home, and it can do searches – just like Siri, Alexa and Amazon Echo – and turn on lights in various rooms in the house to light the way without having to turn on switches. If your hands are full, it’s more than a convenience. More systems likely will come to market that analyze movements in your house and either reset HVAC or lighting as you need them or let you know what’s happening in your house while you’re away. We have all these systems today, but AI will tie them together to give you faster access and coordinated control from a single device.

I’m also interested in seeing what’s new for cars. It’s only a matter of time until cars become driverless; we’re likely to see driverless trucks a lot faster. Driverless vehicles will be the ultimate in AI as a consumer application, and we make great strides toward that every year. More and more cars have a variety of systems to analyze a car’s position and traffic conditions to warn you or take a programmed action – such as apply the brakes. What will be the next steps in the home automation/AI arena?

We’ll let you know what we find out. In the meantime, if you have any questions about systems installed in your home or car that you control from a device, we urge you to make sure you have changed all the default usernames and passwords that came with them. That’s crucial to keeping outsiders from entering and controlling your space. If you need help in configuring or reconfiguring your systems to maximize their performance and security, we’re there for you. Just call us – 973-433-6676 – or email us. And be sure to read Network Strength and Costs.

Network Strength and Costs

With more and more devices in our homes – more than you think – you need to strike a balance between speed and cost. Keeping your network strong and secure is a given, but you should look at what you can hardwire into your gateway to maximize speed and free up wireless capacity for devices and systems that can’t be wired.

Many people have looked to simple solutions such as EERO, which plugs repeaters into power outlets in homes and offices. It’s known as a wireless mesh system, and it’s a technology that hasn’t won us over. The modules are repeaters, and the problem is that each time you repeat, you cut signal strength, and that diminishes the speed of the network to deliver signals to the target computer, TV, tablet or smartphone.

You might think you don’t have that many devices on your network, but you’d be surprised. In our house with four people, we have a dozen computers, tablets and smart phones, several automated systems for the doorbell and for turning on certain lights. We also have a Sonos sound system with seven speakers around the house. I haven’t added in smart TVs, which many households have. Most of them use a USB antenna to connect to their home wireless network, and then people use the wireless network to stream movies and shows – especially if they’ve cut the cord on cable TV.

Depending on your provider, you can get Internet connections ranging from 15 megabits per second (of data transmission) to 1 or 2 gigabits per second. Many users in moderately connected homes have service ranging from 50 to 300 megabits per second (mbs). The faster the speed, the more data it pushes through per second. However, your TVs, computers and devices on your wireless network may not be getting the full speed you’re paying for because of repeaters and the number of devices using the network at a given time.

You can maximize wireless performance and your Internet costs by hardwiring some computers and smart TVs and then determining how much speed you need to support your wireless devices. Wired computers and TVs will get the full benefit of your connection speed, and you may not need as fast (and expensive) a connection as you think.

To use our house as an example, we have a 150mbs connection, and we use it more for downloading large files than for streaming movies and shows. With hard wiring, it works fine. If I would double the speed to 300mbs, it would cost $90 per month more. That’s $1,080 more per year, and I wouldn’t get the full performance because of the wireless penalty.

With smart TVs and streaming becoming more popular, TV manufacturers are heading off potential problems with customer satisfaction by including Ethernet connections in their units. Taking advantage of the hardwiring capability can help you avoid problems elsewhere in your home.

In the office, hardwiring as many components of your system to the network is essential. Hardwiring grantees your computers and peripherals will work at the speeds you’re paying for, and it will free up wireless capacity for the devices that you must have, such as phones and tablets.

Regardless of whether you have a home or business network, remember that your service speed can be increased or decreased without a visit from a technician. You can see how one connection speed works and then have your provider raise or lower it from their service center.

We can help you by installing the wiring and connecting your equipment. We can also help you analyze your system’s performance to find the right combination of speed and cost. Call us – 973-433-6676 – or email us to set up an appointment to discuss your needs.